Gregg Baldwin

I purchased a 2022 Chevy Equinox with Luke. Luke seems like a nice guy, but he definitely needs training in the area of customer service. I almost didn't buy the vehicle due to his lack of prof Luke seems like a nice guy, but he definitely needs training in the area of customer service. I almost didn't buy the vehicle due to his lack of professionalism. He seemed unmotivated to go over the aspects and features of the car unless asked directly. I was thankful to have a relative with me who knew how to ask the right questions. At one point, when asked a question for clarity about the car, he became defensive and said he didn't know what I was asking, and is everything was alright with me. Luke proceeded to leave his office, get the supervisor, Gregg, and the finance Guy, Pete, was called to come speak with me. I was so confused and felt humiliated. I ended up being thankful he called the finance guy because I was able to leave his office and purchase my vehicle. I also didn't like being asked multiple times what my occupation was and what department I work in. By the end of the process, I was annoyed and exhausted. This was supposed to be a great experience. I love the car, but I won't be purchasing through Regal again if I have to deal with this type of behavior. I feel as though the sales process was too aggressive. More

by catherinejp07 Verified Customer Verified Customer

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In my 51 years I have purchased many cars. This has been by far my best experience. Richard was truly a God send. Everyone that I had to deal with was super supportive and knowledgeable and ju This has been by far my best experience. Richard was truly a God send. Everyone that I had to deal with was super supportive and knowledgeable and just great to work with!!! I 💯 recommend them!!! More

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Willie is my Salesperson, he is TOP, TOP, Top. Willie is pleasant, met all my needs in wishing to purchase an automobile. Gregg (I hope that’s Pete(r)), who was funny and made paying the Down pa Willie is pleasant, met all my needs in wishing to purchase an automobile. Gregg (I hope that’s Pete(r)), who was funny and made paying the Down payment easy with his explaining each step along the way. Great teamwork Gentlemen. All of Gentlemen in the used lot are so friendly and polite. Willie Wright is THE BEST More

by nokiaemail0 Verified Customer Verified Customer

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It's so hard to explain. All I know is that I wouldn't be where I am without Mr. Baldwin. He was my champion, my supporter and my hero. All I know is that I wouldn't be where I am without Mr. Baldwin. He was my champion, my supporter and my hero. More

by twhidden Verified Customer Verified Customer

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I work for Publix Credit Union. We had a sale with regal and were told that we would receive a gift card with purchase. After purchasing a vehicle and asked about my gift card I was We had a sale with regal and were told that we would receive a gift card with purchase. After purchasing a vehicle and asked about my gift card I was told because they 'discounted' the vehicle I would not receive a gift card. Mind you I paid over value for the vehicle. False advertising!! Do not recommend Regal!! My salesman Manny was amazing and has nothing to do with this review. Manager was very condescending trying to make me feel like I was an idiot. Definitely need to rethink who you place in these positions Regal. Signed Very frustrated customer More

by cherilynn1220 Verified Customer Verified Customer

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They charged me 5000 extra fees after deal was done I would not recommend them again would not recommend them again More

by Retired855 Verified Customer Verified Customer

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The team was amazing and got me into a car that I needed quickly. Thank you quickly. Thank you More

by DD f Verified Customer Verified Customer

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Good hard working people I would go back there for a truck thank you yall truck thank you yall More

by ncfolsom Verified Customer Verified Customer

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This dealership’s repair department is well organized, friendly, knowledgeable, and is fair. I would recommend buying a car here and utilizing their service department. friendly, knowledgeable, and is fair. I would recommend buying a car here and utilizing their service department. More

by sheilam_78 Verified Customer Verified Customer

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The entire staff was friendly and they made the car buying experience really easy I highly recommend them to anyone looking to buy a new or used car. buying experience really easy I highly recommend them to anyone looking to buy a new or used car. More

by losdindc Verified Customer Verified Customer

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