Carlos Ortega
Carlos Ortega at Regal Lakeland

Carlos Ortega

Pre-owned Specialist

Regal Lakeland

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.7
25 Reviews
4.7

25 Reviews

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25 Reviews of Carlos Ortega

April 15, 2026

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Employee Rating

Car delivered to me in south Florida needing alignment. Now my calls/texts aren’t being returned because they already have my money. They tried pawning me off on service but they sent me back to sales. Not More

by blemquist
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Purchase Time
Finance Experience
Recommend Dealer
No
Apr 15, 2026

Regal Lakeland responded

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating it is to feel like you’re not getting a response after your purchase. This is not the level of communication or service we strive to provide. Please reach out to us directly to discuss. Thank you, Sean Bryant - General Sales Manager – 863-333-0536.

April 06, 2026

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They are the best if your looking for a car uour or n the right spot More

by shayteriamcclai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Maynard, Chris Snyder

Apr 15, 2026

Regal Lakeland responded

Thank you for sharing!

February 24, 2026

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Employee Rating

It was really good He was very knowledgeable and helpful and made the process go very smoothly and fast More

by suzi.que
Recommend Dealer
Yes

Other Employees Tagged: Carlos Ortega

Feb 27, 2026

Regal Lakeland responded

Thank you.

February 20, 2026

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Employee Rating

I’ll have been looking for a vehicle and compering prices for 2 days in other dealerships and finally found one at Regal Kia with the best price excellent service Carlos, Gregg and Chris Thank you! For all t More

by tekno2360
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Baldwin, Chris Snyder

Feb 26, 2026

Regal Lakeland responded

We love our team! Congratulations on the new ride.

October 20, 2025

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Employee Rating

Fees are pretty steep but the service was jam up. Richard and Nate were very helpful, with a personal touch More

by Ty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Royal , Richard Allen

Oct 21, 2025

Regal Lakeland responded

Thank you!

August 16, 2025

Dealership Rating
Employee Rating

Richard Allen went above and beyond with the whole process of getting us the vehicle we wanted he was with us every step of the way and is a true asset and every one there was super nice thank you! More

by Nancyharper950
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justus Hayes , Richard Allen

Aug 18, 2025

Regal Lakeland responded

Congratulations! Beautiful ride!

April 10, 2025

Dealership Rating
Employee Rating

Great experience. Here's the breakdown lol- The bad: buying process took 4 hours! The used car we bought had a big issue by day 2. The good: people were friendly. P More

by GB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victor Estrada

Apr 16, 2025

Regal Lakeland responded

We appreciate all feedback, and we’re glad that you enjoyed your overall experience.

February 19, 2025

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Employee Rating

Best service ever at a dealership. Everyone was very nice and took the time to talk to you. I will definitely be back. More

by wrynnandsherrie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Bell

Mar 17, 2025

Regal Lakeland responded

It has been our absolute pleasure to serve you.

August 30, 2024

Dealership Rating
Employee Rating

My salesman did a great job finding me the car that was suited for us and my finance guy did a great job save me money and got me into the car that we needed to be with all the options thanks Carlos and Ch More

by benbarnes6666
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chatham and finance

Sep 05, 2024

Regal Lakeland responded

Congratulations & thank you for trusting Regal with such a big life moment!

June 04, 2023

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Employee Rating

Great Customer service, knowledgeable sales person's, I felt very comfortable during the whole process! More

by dandesiray
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 07, 2023

Regal Lakeland responded

Thank you, our sales team is top notch.

1

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