Gregg Baldwin | Page 3

I purchased a 2023 Chevrolet Colorado. After picking the truck up, a few miles down the road the truck started to have transmission issues. After a week in the shop, the service department After picking the truck up, a few miles down the road the truck started to have transmission issues. After a week in the shop, the service department discovered it required to have a transmission rebuild. This entire time the sales staff seemed indifferent and un empathetic regarding this situation. I ended up giving the truck back and undoing the deal. This entire ordeal is the reason I recommend staying away from the Regal Used Car sales department. They do not care that they sell vehicles that are broken. More

Report | Print

I appreciate Pete and Ortega! They made this a very easy process and helped me on many fronts! They made this a very easy process and helped me on many fronts! More

by ckneighbors Verified Customer Verified Customer

Report | Print

The process of buying a car with Luke and the finance manager when we went was great! Everyone was friendly, cared about what we wanted and getting us what we needed. The process was quick and painless. manager when we went was great! Everyone was friendly, cared about what we wanted and getting us what we needed. The process was quick and painless. Buying a car has always been stressful with the haggling you can have to deal with but Luke did not try to push us but showed us exactly what we needed and worked to keep us at the price point we wanted. I would trust him with future purchases and would recommend him to anyone coming to get a car. More

by tgriggs92 Verified Customer Verified Customer

Report | Print

It was incredible, friendly people and great atmosphere John worked very hard to get what I need! John worked very hard to get what I need! More

by Addie Verified Customer Verified Customer

Report | Print

Very knowledgeable Very polite He let me know all my options and explained everything thoroughly options and explained everything thoroughly More

by bacon5177 Verified Customer Verified Customer

Report | Print

Very proud of the service. Yes our plan to buy again in the near future.Thanks Greg Baldwin help with process. Yes our plan to buy again in the near future.Thanks Greg Baldwin help with process. More

by sabrinagillette4040 Verified Customer Verified Customer

Report | Print

Great response to internet request work deal out without having to visit dealer recommend them highly having to visit dealer recommend them highly More

by wjwet Verified Customer Verified Customer

Report | Print

Very courteous and friendly and professional Very courteous and helpful and friendly and were very professional and helped me get the vehicle I wanted. Treated with respect courteous and helpful and friendly and were very professional and helped me get the vehicle I wanted. Treated with respect More

by wrynnandsherrie Verified Customer Verified Customer

Report | Print

This dealership has great customer service and they did a lot for me in any way possible. lot for me in any way possible. More

by jcanegitta13 Verified Customer Verified Customer

Report | Print

I purchased a 2022 Chevy Equinox with Luke. Luke seems like a nice guy, but he definitely needs training in the area of customer service. I almost didn't buy the vehicle due to his lack of prof Luke seems like a nice guy, but he definitely needs training in the area of customer service. I almost didn't buy the vehicle due to his lack of professionalism. He seemed unmotivated to go over the aspects and features of the car unless asked directly. I was thankful to have a relative with me who knew how to ask the right questions. At one point, when asked a question for clarity about the car, he became defensive and said he didn't know what I was asking, and is everything was alright with me. Luke proceeded to leave his office, get the supervisor, Gregg, and the finance Guy, Pete, was called to come speak with me. I was so confused and felt humiliated. I ended up being thankful he called the finance guy because I was able to leave his office and purchase my vehicle. I also didn't like being asked multiple times what my occupation was and what department I work in. By the end of the process, I was annoyed and exhausted. This was supposed to be a great experience. I love the car, but I won't be purchasing through Regal again if I have to deal with this type of behavior. I feel as though the sales process was too aggressive. More

by catherinejp07 Verified Customer Verified Customer

Report | Print