"Great Dealership Experience!"
I've bought and sold many cars over the years and I found my overall experience at the Ciocca Mercedes Benz agency was terrific! Everyone that I came in contact with was courteous, professional and very nice! My salesperson, Michael Castor was the best! Very friendly and very helpful. Prices were great and I was able to get the car I wanted at the price I wanted. I would highly recommend this dealership and hope to be back in the future.
- Patrick From OC MD
I had traveled aprox 4 hours to purchase my new vehicle. It was worth the trip. No pressure friendly staff made everything painless. Great new facility with plenty of inventory.
"Exellent Shopping Experience"
Had an awesome experience purchasing a vehicle from the team. Gregg was nothing but accomodating and Chris was one of the best salesmen I have ever dealt with to date willing and eager to help in any way to make things go exactly the way I wanted. Highly recommend them !
"Great experience! Thank you Camillie, Kyle & Gregg. "
My experience from start to finish was top notch!! My sales consultant Camillie Duca made my car buying experience a pleasure!!! Thank you, Marylou Certo.
"Helpful and professional "
Julian did an excellent job answering my questions and helping me during the purchasing process. I was treated like part of the family and would recommend Julian and MB of Flemington to anyone.
This was my first experience with Mercedes and it was a great! Julian was able to locate and execute on the exact build I wanted in just 2 days. Extremely smooth experience.
"Pleasant experience "
- Lopez E63
Found the vehicle I wanted on line at Flemington Merc. I called and Janae was very receptive, a quick video and build sheet was sent of the car. Two days later I met Neil and Zero time was wasted, trade in value was fast, a deal was agreed upon. Finance, Manager, and ownership were all very helpful. Mark handed the car to me with a solid hour of thorough instructions on how to operate the car. I’m glad I sat with mark it was of major value. Thumbs up For Flemington Benz !
Everyone was friendly, helpful and professional. Everyone took the time to explain in detail the purchasing process and George Berstler was particularly outstanding when responding to my questions.
There is no other way to put this; if you go any other MB dealership you're doing yourself a disservice. Top notch employees who are willing to work with you in order to get you into the car you desire. George is a straight shooter and extremely honest in his approach, in my past experiences men like him are tough to come by. Every employee is extremely professional, welcoming, and accommodating, I'm just partial to George because he put my mind at ease and made my dream come true!
SIMPLY PUT GO TO CIOCCA! Gregg Jr is keeping the family tradition alive in a big way
"Poor used car purchase experience"
My daughter totaled my 2010 Lexus RX350 so I was searching for the same model year. I looked at Cargurus and found one at Ciocca that had been on sale at the dealer for ~90 days and was discounted over 2k from other models from that year. I went and test drove the car on primary roads and it drove well. I went back the next day and purchased the vehicle that had 100k plus miles with no warranty. Overall the experience was very positive. This is when things went wrong.
I left the dealer and drove the car 13 miles where I crossed a metal trestle bridge. There was so much rattling that it sounded like the front end was going to fall off. I did a lot of research that day and found Lexus had a service bulletin that the steering column on my model with my VIN can develop a rattle, that although safe to drive, is very loud and distracting. I was incredibly upset and disappointed since I thought by buying from a Mercedes dealer, the vehicle, whether new or used, would be of quality.
I returned to the dealer after getting back from business travel and the service manager went for a ride with me where I demonstrated the rattle on a rough road. To the dealers credit, they agreed to take a look at the car when they had no obligation to do so. I left the car and a few days later I heard back that in fact the noise was from the steering column. Again, the dealer was accommodating and offered to install a new steering column at cost with no labor.
The service department did their best to repair the column although it took quite some time. It is understandable since they are not a Lexus dealer, but on top of the previous challenges, it just added to an overall negative experience. To be fair, at the end, the car was delivered with quality work and the new steering column makes it drive like new.
The reason for one star is that I feel played and taken advantage by the Ciocca dealership when I purchased the car. I doubt it was their intent, but it is my perception. I struggle on how the car could be on the dealers site for 90 plus days and no one noticed the rattle between the initial inspection and test drives by customers and sales people. Also, having to pay an additional 2500 dollars on a car I owned for less than an hour is simply unacceptable. I had no choice but to pay for the work since I now owned the car.
I would not recommend buying a used car from Ciocca, and personally I will never set foot in another Ciocca dealership in PA or NJ again.