Gregg Harris | Page 4

Lester Glenn GMC responded

Hi Thaivet69, Thank you for your continued trust and loyalty! We're delighted to hear that Lou provided a professional and enjoyable experience during your purchase! It's great to know that both your experiences and your son's experiences led to successful purchases! If there's anything else we can assist you with or if you have more feedback to share, feel free to reach out! We appreciate your business and look forward to serving you in the future! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn GMC responded

Hi struttonpatricia, Thank you for your positive feedback! We're delighted to hear that you had great customer service with Lou and the management at our dealership! Your recommendation is much appreciated. If there's anything else you need or if you have more feedback to share, feel free to let us know! We appreciate your support and look forward to serving you again! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn GMC responded

Hi RHafey, Thank you for sharing your wonderful experience with us! We appreciate your trust in us! It's fantastic to hear that Lou, Lou, and the entire team at Lester Glenn were patient, and kind, and treated you like family! We're delighted that the process, from the test ride to the financing, met your satisfaction. Your recommendation means a lot to us, and we're honored to have assisted you with your THIRD lease! Feel free to reach out if there's anything else you need or if you have more feedback to share! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn GMC responded

Hi Chris, Thank you for your fantastic feedback! We're thrilled to hear that Greg contributed to an awesome experience for you! Thank you for your kind words about Karen. If there's anything more we can do for you or if you have additional feedback to share, please don't hesitate to reach out! Enjoy your stress-free rides! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn GMC responded

Hi melrullo, Thank you for sharing your experience! We appreciate your understanding, and we're glad you met with Karen and Craig! We look forward to assisting you when the time is right! If you have any more questions or if there's anything else we can help you with, feel free to reach out! We'll be here for you when you're ready! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn GMC responded

Hi Betsychamber92, We're thrilled to hear about your positive experience with Karen and Gregg! Making a well-informed decision is crucial, and it sounds like they guided you seamlessly through the process. If you ever have more thoughts to share or need further assistance down the road don't hesitate to reach out! Enjoy your decision, and happy driving! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn GMC responded

Hi Jackie, We're truly sorry to hear about your negative experience with our team. We understand the importance of clear communication and transparency, especially when it comes to vehicle repairs and promises made during the sales process. We have shared this review with our management team and we understand that they have been in contact with you regarding these issues, as well as the steps we’ve taken to resolve these issues for you. Your feedback is valuable, and we appreciate you sharing your experience. If you have any further concerns, please continue communicating with our management team. Sincerely, The Lester Glenn Buick GMC Team

Lester Glenn GMC responded

Jillian, thank you for taking the time to leave feedback regarding your recent experience with our team. We have brought your comments to the attention of our general manager. Typically in these scenarios, the dealership performing the work on your vehicle should continue working with the General Motors team to receive an answer on any request for reimbursement, including your request for a monthly lease payment to be made. It is not typical that the dealership performing the work and requesting any good-will stops at a certain point without providing a final answer and directs you to another dealership, as in these situations the customer is usually referred by General Motors to go back to the dealership in which the work was being performed. This is the message that should have been relayed to you and how it should have been relayed to you. We apologize for any miscommunication or perceived tonality of such conversations as that absolutely is not the level of experience we strive to provide our customers. Our General Manager is aware of your concerns and looking into this matter immediately. The representative from General Motors that would be our contact for such matters is currently on vacation. We cannot promise anything under the circumstances but will be following up with this representative once they return to gather any assistance that we can. Our team will be in touch with you as soon we learn more. Thank you.