Guillermo Hernandez

I had a poor experience with purchasing my latest vehicle from this delearship. This should have been an easy and simple process. I was purchasing the vehicle over the Internet and from out-of-state. I di from this delearship. This should have been an easy and simple process. I was purchasing the vehicle over the Internet and from out-of-state. I didn't need a test-drive, or to be sold on anything. I just needed them to run the paperwork. This is where things started to go poorly. First, all of the prices you see online are not accurate. They don't include their "required" add-ons and services. When getting the quote I was told it didn't included the required add-ons, the actual quote was $4K higher than what they advertised. It was $1000 for paint protectant-which quickly washes off, $1000 for protective film-this only includes the film on the door edges and under the handles and nothing on the hood, fenders, bumpers, etc., $1000 for a theft deterrent code applied via a sticker to the doors which essentially is insurance and gets you $2500 if your car is stolen and not recovered. And there is also an additional $1000 car alarm which somehow I got out of. Despite these optional (at other dealerships) add-ons being required, which I suspect is illegal, I still moved forward with the car purchase. This is where things really went wrong and I feel I was lied to and taken advantage of. The salesman was not open to any negotiations on the price, which OK that is their right. I asked if in lieu of any discounts could I get all-weather floor mats included? The salesman, Guerillmo checked with his manager Edwin and it was OK'd. They shipped me the car and said they'd order and ship the mats later. This was in January of 2025. Since then, I would check in weekly to see when the mats were arriving and I was led on and ultimately lied to. Every week it was a different story: they are on-back order, they forgot to place the order, they'll be arriving on Friday, I'll check with parts, let me check on that, etc. Every excuse you can think of, and still no mats. I asked for a tracking number, or order receipt... nothing. I called and asked for a manager; twice I left a message and was told someone would get back to me and no one did. I emailed the sales manager Edwin and Ed in finance and asked for their help--no response. Guerillmo continued to lead me on and lie to me about the mats and has recently stopped responding. If they didn't want to include the mats from the beginning, just say you can't do that. Don't lead someone on for 6 months and waste everyone's time. Between the lies about the mats and the questionable required, optional services, and their unwillingness to help with my situation I cannot recommend this dealership at all. They will never get my business again and I suggest you don't trust them with yours either. More

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Very helpful and understanding to my needs. The dealership and the personal were also very professional they were also trueful and upright with all of the vehicle information. The dealership and the personal were also very professional they were also trueful and upright with all of the vehicle information. More

by OBANDOALEX Verified Customer Verified Customer

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Great customer service easy to work with 5 stars recommend to other to come here recommend to other to come here More

by johnnyestrada24 Verified Customer Verified Customer

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I am beyond satisfied. Transaction completed in a timely manner, excellent customer service, finance assistance and their sales associates, like Guillermo, are knowledgeabl Transaction completed in a timely manner, excellent customer service, finance assistance and their sales associates, like Guillermo, are knowledgeable. The perfect dealership for your next vehicle purchase. More

by ally Verified Customer Verified Customer

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I am glad I was able to find the color of the Jeep I was looking at your dealer in Monrovia. looking at your dealer in Monrovia. More

by QNC7 Verified Customer Verified Customer

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Excellent service. I took my ram promaster for tire flat warning sign bacause of the computer malfunction. They took care of it the same day. They are awesome! I took my ram promaster for tire flat warning sign bacause of the computer malfunction. They took care of it the same day. They are awesome! More

by leem3 Verified Customer Verified Customer

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Amazing dealership, very good customer service and very clean work preformed on the vehicle. Had no problems with this dealership and will 100% be back clean work preformed on the vehicle. Had no problems with this dealership and will 100% be back More

by yaretzicsil Verified Customer Verified Customer

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Douglas and jack take care of my pro master very good and thank you so much thank you so much More

by charnchai.usa.thai Verified Customer Verified Customer

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Personal was great people and great service I highly recommend them .stop by and look at their cars recommend them .stop by and look at their cars More

by carolina.zapata78 Verified Customer Verified Customer

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Awesome services from Hansel and Guillermo, thank you guys very much and will definitely come back! guys very much and will definitely come back! More

by jason.wu807 Verified Customer Verified Customer

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