Dealership Experience
32 yrs, 4 mos
Industry Experience
32 yrs, 4 mos
Specialties & Trainings
parts and service
336 Reviews
Write a Review336 Reviews of Guillermo Hernandez
May 28, 2026
Guillermo Hernandez and his team provided excellent customer service. They were professional, helpful, and made the process smooth and stress-free. I appreciate the time and care they gave me. customer service. They were professional, helpful, and made the process smooth and stress-free. I appreciate the time and care they gave me. More
Other Employees Tagged: Guillermo Hernandez
May 25, 2026
Horrible after having a really bad experience I decided to give the a second chance and it turned out worse. My service advisor seemed to rush me when I addressed concerns with him as he didn’t want to hea to give the a second chance and it turned out worse. My service advisor seemed to rush me when I addressed concerns with him as he didn’t want to hear me. I.m not sure if I will ever recommend Downey Honda ever again. Zero empathy or willingness to help More
May 21, 2026
Everyone is always helpful and very nice after the remodeling. Service is always great here. remodeling. Service is always great here. More
Other Employees Tagged: Carlos Villareal, Alexander Heckman , Gihan Gutierrez
May 13, 2026
He needs to be more helpful with costumers, when I was there one elderly man costumer Ask me about price I told him that I use coupon, that helps a lot, so he told me that he didn’t said anything and h there one elderly man costumer Ask me about price I told him that I use coupon, that helps a lot, so he told me that he didn’t said anything and he ignored him when he said that acting rude because he was in front of us, I didn’t like the way he acted when I told him about the coupon he give me a face and he said do you have the coupon. I don’t like the way he responded. More
May 11, 2026
Amazing customer service! Friendly staff! Customer service was amazing! I had an 11am appointment for an oil change arrived at 10:50am and was out by noon. Friendly staff! Customer service was amazing! I had an 11am appointment for an oil change arrived at 10:50am and was out by noon. More
Other Employees Tagged: Guillermo Hernandez

