Guiseppe Nania

Excellent customer service, fix the issue with my vehicle in A timely matter. Made sure I had A loaners vehicle while mine was being serviced. The Dealership & the people working behind the scenes superseded in A timely matter. Made sure I had A loaners vehicle while mine was being serviced. The Dealership & the people working behind the scenes superseded my expectations. More

by lydiajohnson932 Verified Customer Verified Customer

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A little disappointed. Though we did purchase a vehicle (2024 Equinox) we were not pleased with the entire process. Purchase price was ok. Car was very dirty upon test dr Though we did purchase a vehicle (2024 Equinox) we were not pleased with the entire process. Purchase price was ok. Car was very dirty upon test drive and inspection, asked for detailing before leaving. Minimal cleaning was done. I spent 5 hours the next day detailing the car. Never have I had to do that with a purchased vehicle from a dealer. Financing through our credit union, United Federal Credit Union, proved to be a challenge for your business people. Took multiple calls by myself to our credit union and to and from your business manager. Though the loan was through our credit union and in your list of approved financial institutions, it was like we had to get approved for the loan again through you to proceed. SHOULD NOT BE THAT DIFFICULT. Our prior car was financed through TDAutofinance and the website still shows our trade in vehicle NOT paid off even though it’s been a week. All in all, not sure I would purchase another vehicle through Gates. Wondering about service and how that will go. I guess I will find out. More

by norb.birchmeier Verified Customer Verified Customer

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Our sales experience has been very positive. Thank you to all of you. We love our new to us car. Thank you to all of you. We love our new to us car. More

by KWERBJ Verified Customer Verified Customer

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I contacted the dealership at 10:37 am and asked about the Rogue car that they had in stock. By 8:15 pm that same day the car was in my driveway. Thanks to Guissepi (sp) the Rogue car that they had in stock. By 8:15 pm that same day the car was in my driveway. Thanks to Guissepi (sp) More

by jonrealtor Verified Customer Verified Customer

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Great sales people and the service department did a great job. The women that checked me in on October 2nd 2024 was very knowledgeable and kind will always use Gates of Elkhart for my 2024 Rav4 LE Service job. The women that checked me in on October 2nd 2024 was very knowledgeable and kind will always use Gates of Elkhart for my 2024 Rav4 LE Service More

by Michael Verified Customer Verified Customer

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I was welcomed as a new customer. I found a car and everything was handled efficiently. I found a car and everything was handled efficiently. More

by gjthomas363 Verified Customer Verified Customer

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