Guiseppe Nania

Very Helpful with the process of trading in our car for a new car. The financial department at Gates was also helpful. new car. The financial department at Gates was also helpful. More

by kristinnept Verified Customer Verified Customer

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For starters the music and the lobby is way too loud. I had to raise my voice just for the person next to me to hear me talk. I Don't like how I had to ask for the price three times before I got an answe I had to raise my voice just for the person next to me to hear me talk. I Don't like how I had to ask for the price three times before I got an answer. I don't like how the financial department try to get me to sign for the gap insurance and extended warranty. I'm glad I caught that before I signed it. More

by ROSSAMANDA643 Verified Customer Verified Customer

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Always excellent to work with Joe. And Giuseppe was exceptional in explaining the car to me. And Giuseppe was exceptional in explaining the car to me. More

by kikidarling Verified Customer Verified Customer

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Very unprofessional when it came to writing up the contract. You wanted my business and gave me a desirable offer, and then proceeded to add a warranty without disclosing pricing to ensure you got the contract. You wanted my business and gave me a desirable offer, and then proceeded to add a warranty without disclosing pricing to ensure you got the money you gave me for my vehicle. I was promised that the vehicle I bought would be buffed, and 3 free oil changes and never received anything that I could vouch for when I bring the vehicle in. More

by JKESSICKIII Verified Customer Verified Customer

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I do not believe the car that I was sold is the one that I put my deposit on too many discrepancies between the description and what the actual car is I put my deposit on too many discrepancies between the description and what the actual car is More

by RANDYG0 Verified Customer Verified Customer

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I truly enjoyed my experience at Gates of Elkhart. They took good care of me and helped get what I needed to keep my family running. They took good care of me and helped get what I needed to keep my family running. More

by JUSTINSWINEHART1984 Verified Customer Verified Customer

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Phenomenal customer service. Knowledgeable in products, they were able to help me buy some tires for my vehicle and do an oil change at the same time and in a timely manner. Knowledgeable in products, they were able to help me buy some tires for my vehicle and do an oil change at the same time and in a timely manner. More

by Erickson Verified Customer Verified Customer

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Excellent customer service, fix the issue with my vehicle in A timely matter. Made sure I had A loaners vehicle while mine was being serviced. The Dealership & the people working behind the scenes superseded in A timely matter. Made sure I had A loaners vehicle while mine was being serviced. The Dealership & the people working behind the scenes superseded my expectations. More

by lydiajohnson932 Verified Customer Verified Customer

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A little disappointed. Though we did purchase a vehicle (2024 Equinox) we were not pleased with the entire process. Purchase price was ok. Car was very dirty upon test dr Though we did purchase a vehicle (2024 Equinox) we were not pleased with the entire process. Purchase price was ok. Car was very dirty upon test drive and inspection, asked for detailing before leaving. Minimal cleaning was done. I spent 5 hours the next day detailing the car. Never have I had to do that with a purchased vehicle from a dealer. Financing through our credit union, United Federal Credit Union, proved to be a challenge for your business people. Took multiple calls by myself to our credit union and to and from your business manager. Though the loan was through our credit union and in your list of approved financial institutions, it was like we had to get approved for the loan again through you to proceed. SHOULD NOT BE THAT DIFFICULT. Our prior car was financed through TDAutofinance and the website still shows our trade in vehicle NOT paid off even though it’s been a week. All in all, not sure I would purchase another vehicle through Gates. Wondering about service and how that will go. I guess I will find out. More

by norb.birchmeier Verified Customer Verified Customer

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Our sales experience has been very positive. Thank you to all of you. We love our new to us car. Thank you to all of you. We love our new to us car. More

by KWERBJ Verified Customer Verified Customer

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