Ralph Carratura

Very unprofessional when it came to writing up the contract. You wanted my business and gave me a desirable offer, and then proceeded to add a warranty without disclosing pricing to ensure you got the contract. You wanted my business and gave me a desirable offer, and then proceeded to add a warranty without disclosing pricing to ensure you got the money you gave me for my vehicle. I was promised that the vehicle I bought would be buffed, and 3 free oil changes and never received anything that I could vouch for when I bring the vehicle in. More

by JKESSICKIII Verified Customer Verified Customer

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Tom was great! Made buying my third Equinox a lot of fun. This is my second purchase from Gates of Elkhart and I'm not upset about it! If you are in the market for Made buying my third Equinox a lot of fun. This is my second purchase from Gates of Elkhart and I'm not upset about it! If you are in the market for a new car definitely go see Tom! Service is always super friendly as well. Whenever I brought my older Equinox in for oil changes the ladies are always friendly, inform me of anything else that needs done, or things that will be coming up soon to think about. More

by Michele Verified Customer Verified Customer

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Phenomenal customer service. Knowledgeable in products, they were able to help me buy some tires for my vehicle and do an oil change at the same time and in a timely manner. Knowledgeable in products, they were able to help me buy some tires for my vehicle and do an oil change at the same time and in a timely manner. More

by Erickson Verified Customer Verified Customer

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Exceptional Customer Service. Our most recent service experience was a wonderful. Erica was warm and kept us up to speed throughout the repair process. There was a minor issue Our most recent service experience was a wonderful. Erica was warm and kept us up to speed throughout the repair process. There was a minor issue when we came to pick it up and Andrew was amazing at not only taking care of it but doing it with a smile. Ralph, Erica, and Andrew made us feel like we were family. We live in xx. Joe, MI. It was totally worth making the trip to come here. More

by j-max Verified Customer Verified Customer

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Excellent customer service, fix the issue with my vehicle in A timely matter. Made sure I had A loaners vehicle while mine was being serviced. The Dealership & the people working behind the scenes superseded in A timely matter. Made sure I had A loaners vehicle while mine was being serviced. The Dealership & the people working behind the scenes superseded my expectations. More

by lydiajohnson932 Verified Customer Verified Customer

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Everyone is very helpful and personable. Great folks! Good doing business at Gates! Thanks all. Great folks! Good doing business at Gates! Thanks all. More

by hdjd01 Verified Customer Verified Customer

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Very good dealership. The only thing I suggest to improve is communication. Other then that I've bought 3 vehicles from then In one year alone. The only thing I suggest to improve is communication. Other then that I've bought 3 vehicles from then In one year alone. More

by That Hunter Verified Customer Verified Customer

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I was welcomed as a new customer. I found a car and everything was handled efficiently. I found a car and everything was handled efficiently. More

by gjthomas363 Verified Customer Verified Customer

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It good service and fast service didn’t have to wait long thanks for the service thanks for the service More

by Tammylh9 Verified Customer Verified Customer

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Fantastic friendly and always feel like they are honest and doing what's right but not extra Great Managers!!! and doing what's right but not extra Great Managers!!! More

by MTHOMAS32 Verified Customer Verified Customer

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