Gus Maiakis | Page 15

My worst car buying experience in decades The process took entirely too long...4 1/2 + hours. I can still say no after that long. Communication was really poor. I was not informed of the foll The process took entirely too long...4 1/2 + hours. I can still say no after that long. Communication was really poor. I was not informed of the following: The mileage on the Red Terrain was 490 mi, it has a moon/sun roof & Bose sound system, the size of the engine. I should have walked away from this. Oh and I was led to believe that the damage to car was no longer my problem if I leased a new vehicle. In spite of this I will suck it up & try to enjoy my new vehicle. Also, The service dept told me one thing on the phone regarding a Buick coupon sent to me for an oil change, then when I brought the car in another guy did not want honor it. Plaza was great and their service techs were respectful. You need to train them how to speak to customers. The body shop(Casey & Ryan) guys are very nice & helpful. I called GM and they assured me I can use another dealership for service on my new vehicle. Too bad Woodhouse did not keep more of the Plaza folks!! More

by JERI.YOUNG.FATBURN Verified Customer Verified Customer

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Truck purchase The dealership has always treated us very well and with respect. Gus is an awesome salesperson and goes the extra mile to help with all aspects of th The dealership has always treated us very well and with respect. Gus is an awesome salesperson and goes the extra mile to help with all aspects of the transaction!!! Love this place!!! More

by NANHEWETT Verified Customer Verified Customer

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thanks to Jim Ziepke I've known Him Ziepke for a while and he was happy to help me, however the salesman he had assist me Gus I was not happy with he tried to argue with m I've known Him Ziepke for a while and he was happy to help me, however the salesman he had assist me Gus I was not happy with he tried to argue with me over what I had previously saw on the lot. But if it weren't for Jim and him getting involved in the deal I probably wouldn't of bought there. Jim is a great guy and made the experience good. More

by mjsrams99 Verified Customer Verified Customer

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Good and Timely I scheduled my service online with a 'wait for car' status. When I arrived, the system said that I was 'dropping off' my car. I'm aware that these a I scheduled my service online with a 'wait for car' status. When I arrived, the system said that I was 'dropping off' my car. I'm aware that these are two totally different things, schedule-wise. I needed my car done quickly and showed the service rep my email confirming that I indeed was a 'wait for car' status. She was able to rearrange some things and I was out the door after 1hr 15min. Thank you for making that happen. On a side note, please take a look at the online scheduling program - as the status's were different from what was selected/confirmed and what was seen on the Woodhouse side of the reservation. More

by travisstangl Verified Customer Verified Customer

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Buick Envision Oil Change Service was great, price for the service was good. The service team was friendly, very knowledgeable and detailed in the service that was going to be Service was great, price for the service was good. The service team was friendly, very knowledgeable and detailed in the service that was going to be provided. The wait time was very minimal. More

by DNKMCPHAUL Verified Customer Verified Customer

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Helpful and Knowledgeable Gus was great to work with. He answered all of our questions and was very familiar with the vehicle we were looking at. The vehicle was priced very Gus was great to work with. He answered all of our questions and was very familiar with the vehicle we were looking at. The vehicle was priced very well and met all of our expectations. Gus made this experience very pleasant and his follow-up was most appreciated. Thanks. More

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Long distance Gus and the Plaza team were great to work with. I did most of the discussions over the Internet and when I showed up everything was as expected. Gre Gus and the Plaza team were great to work with. I did most of the discussions over the Internet and when I showed up everything was as expected. Great vehicle, great team, highly recommend bringing them your business. More

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great experience this is the place to go; great service, friendly, very helpful. I would go here to buy a car again with hesitation. Go to GMC plaza this is the place to go; great service, friendly, very helpful. I would go here to buy a car again with hesitation. Go to GMC plaza More

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Pleased Good, honest folks! That says it all. I'll be talking with them for a pick-up later. Jenifer, behind the scenes, was great. Do you have free hot dogs? Good, honest folks! That says it all. I'll be talking with them for a pick-up later. Jenifer, behind the scenes, was great. Do you have free hot dogs? Ha. More

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Great experience So we bought at used vehicle in March and unfortunately we had many problems with it. Thank goodness we bought a warranty! Todd in their service depa So we bought at used vehicle in March and unfortunately we had many problems with it. Thank goodness we bought a warranty! Todd in their service department is top notch! But after the 3 or maybe 4 things going wrong in the first 30 days I decided to go talk to Jim Jr. (GM of used cars). And explained my frustrations. I know they can't know exactly what they are getting when people trade in cars. These issues couldn't be detected on the diagnostic machine so they really didn't realize the problems this vehicle would have. He was so understanding and helped us get in a new GMC Acadia with a payment that was doable for our family! I really wasn't expecting that they would take our used car back. But Jim went above and beyond to help us out! We couldn't be happier with our purchase! And our original salesmen Gus took time to explain all the features on our new car. Which I will never get all of them figured out! This is our second vehicle we have purchased there and hope to do business there many more times!! Thank you Plaza for the great customer service! LOVE our new car!!! The Ebke's More

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