Guy Mello | Page 15

Smooth with no hassle All parties involved in my Ford vehicle purchase were kind and friendly. The paperwork that needed to be done was clearly explained so no misundersta All parties involved in my Ford vehicle purchase were kind and friendly. The paperwork that needed to be done was clearly explained so no misunderstanding occurred. I highly appreciate and recommend Windward Ford of Hawaii for your next vehicle purchase. More

by DD2 Verified Customer Verified Customer

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Not Great - Took Guy to get things rolling The male service attendant made me feel like due to being a female, I had no clue as to cars. When I informed him that my battery light was on and th The male service attendant made me feel like due to being a female, I had no clue as to cars. When I informed him that my battery light was on and that my dashboard was going off and on as I was driving back to Windward Ford, he said okay. When I requested that he also check my alternator and wiring to ensure that there was no electrical short, he came off as rude and kept informing me that I would need to pay diagnostic fees for each. I further informed him that I picked up the car less than a month before and that a battery that was in working order would not have drained that fast if the alternator was working correctly. If Windward Ford want to get more customers and keep those who purchased a car from them, then their service guy (particularly the one who helped me) needs to have better customer service skills. It's takes being greeted and serviced with a smile a long way.... I'd like to thank Guy and Wayne for being there and saving my life. I was initially upset but after talking to them, I was happy that I did purchase my van from them. Thank you Guy and Wayne for great customer service!!!! More

by KKAMALAMALAMA Verified Customer Verified Customer

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Awsome I gave a 5 star ?? as being my very first experience there at Ford they had made us feel welcomed and showed good customer service. Answered all our q I gave a 5 star ?? as being my very first experience there at Ford they had made us feel welcomed and showed good customer service. Answered all our questions. More

by SHEENA_KALAMA Verified Customer Verified Customer

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Customer service was excellent, no stress! Working with Al was by far a great experience! I didn’t feel pressured in making a decision as I have at other dealerships. Thank You! Working with Al was by far a great experience! I didn’t feel pressured in making a decision as I have at other dealerships. Thank You! More

by LTMAKIMOTO64 Verified Customer Verified Customer

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Disappointed and rushed Poor quality of work regarding brand new windshield, hard water residue on entire windshield. Poor job of auto detailing even after second visit. Sta Poor quality of work regarding brand new windshield, hard water residue on entire windshield. Poor job of auto detailing even after second visit. Staff we were around is very friendly. More

by Edge2k18 Verified Customer Verified Customer

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Out with the old in with the new. Everyone at Windward Ford were very friendly, helpful and willing to go the extra mile and thank you for helping us get our own Ford Everyone at Windward Ford were very friendly, helpful and willing to go the extra mile and thank you for helping us get our own Ford More

by K96734 Verified Customer Verified Customer

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service They did not complete everything they said they were going to do ( tire rotation was not done) Other than that I think it was fine. They did not complete everything they said they were going to do ( tire rotation was not done) Other than that I think it was fine. More

by PACIFICRIMTILEANDSTONE Verified Customer Verified Customer

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Help with a lease for dad This lease/purchase was a family decision. My sister and I flew in from California to help our dad understand his lease options. Sal was patient. He This lease/purchase was a family decision. My sister and I flew in from California to help our dad understand his lease options. Sal was patient. He simply explained our 5 options, listened to our intentions and gave us time to make a decision. Hassle free purchase. Thank you! More

by Bulldog Verified Customer Verified Customer

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Smooth Ken was a professional who made the process easy. Christian was also great. I appreciated the effort and time they spent ensuring my happiness through Ken was a professional who made the process easy. Christian was also great. I appreciated the effort and time they spent ensuring my happiness throughout the process. More

by HAOLE44 Verified Customer Verified Customer

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Awesome staff!!! Came in to purchase a vehicle, but they didn't have the vehicle that I wanted in the color and options that I wanted, so I was able to special order m Came in to purchase a vehicle, but they didn't have the vehicle that I wanted in the color and options that I wanted, so I was able to special order my vehicle with the options that I wanted! No pressure sales tactics either! Took delivery of my vehicle when it arrived, and been loving my vehicle ever since!!! More

by eorinion Verified Customer Verified Customer

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