Guy Mello

Horrendous experience, I purchased a 2023 Ford Maverick from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that shoul from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that should have been identified during any legitimate inspection. After the dealership kept the vehicle for repairs and represented that the issue had been resolved, the truck became inoperable after only six days of use and had to be towed. A second Ford dealership has since identified additional concerns, including evidence of poor workmanship and missing components. I am now facing further diagnostic costs on a vehicle that was sold as inspected and roadworthy. Throughout this process, Windward Ford has failed to provide clear answers regarding the condition of the vehicle at the time of sale and has focused more on attacking me personally than addressing the serious issues with the truck.. I’ve been out thousands of dollars and no working vehicle and raking with emails calls as they have never taken accountability. They are dishonest and never never purchase a vehicle here. I’m horrified by how I was treated and records show they never properly inspected the vehicle were dishonest and did very poor work (parts of the car are actually missing) and they lied to me the whole way thru More

by kitkat.mx Verified Customer Verified Customer

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We purchased a vehicle from this dealership in March and, unfortunately, the post-sale experience has been extremely frustrating. While the sales process felt professional at the time, the service afterward unfortunately, the post-sale experience has been extremely frustrating. While the sales process felt professional at the time, the service afterward has been disorganized and inconsistent. We were instructed to return shortly after purchase for a safety inspection sticker, only to be told the dealership was out of stickers. What followed was multiple return visits—now totaling six trips to the dealership over approximately 10 weeks—to try and resolve basic post-sale requirements. In one instance, we arrived for a scheduled appointment at 8:45 AM and ended up waiting about four hours, only to leave without all issues resolved. We were later told to return again for the key fob issue, extending delays even further. The safety inspection sticker was eventually completed only after repeated follow-ups and significant inconvenience. However, other issues remain unresolved or unclear, including a non-functioning key fob, missing or unfulfilled promised floor mats, and confusion regarding the location of our vehicle registration at one point. Overall, the lack of coordination, repeated delays, and inconsistent communication have caused a great deal of frustration and wasted time. We expected better post-sale support and accountability. I hope the dealership improves its follow-through and customer service processes so future customers do not experience the same issues. 10 weeks later still no 2nd fob. Image More

by gina.reeves Verified Customer Verified Customer

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Guy Mello at Windward Ford of Hawaii is a true professional who evaluated my needs and recommended the best vehicle possible for my unique situation—a brand new 2026 Ford Bronco. He then structure professional who evaluated my needs and recommended the best vehicle possible for my unique situation—a brand new 2026 Ford Bronco. He then structured a deal that enabled me to meet my budgetary goals and objectives as well. I cannot thank Guy enough for his outstanding service and personal approach to put me in a vehicle that was right for me and not just right for the dealership. Guy put me first, and for that, I am truly grateful. 5 stars! More

by derek78 Verified Customer Verified Customer

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Windward Ford has always been the 1st and only choice. The Ford product speaks for itself but what separates them from the rest is their staff. Guy & the gang treat their customers like family and that is The Ford product speaks for itself but what separates them from the rest is their staff. Guy & the gang treat their customers like family and that is why I still do business there after 30yrs. 🤙🏾 More

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⭐️⭐️⭐️⭐️⭐️ We had an absolutely amazing experience with Windward Ford! From start to finish, the entire process of purchasing our Ford Transit was smooth, professional, and stress-free. The team went abov Windward Ford! From start to finish, the entire process of purchasing our Ford Transit was smooth, professional, and stress-free. The team went above and beyond to make sure we got exactly what we needed. They were honest, knowledgeable, and never pushy—just truly helpful every step of the way. You can tell they really care about their customers and take pride in what they do. They took the time to answer all our questions, worked with us on the details, and made sure everything was handled properly. The level of service we received was top-notch and made us feel confident in our purchase. If you’re looking for a dealership you can trust in Hawaii, we highly recommend Windward Ford. We’re extremely happy with our Ford Transit and grateful for such a great buying experience! Mahalo to the whole team—we’ll definitely be back in the future! 🤙 More

by info@hawaiisurfingacademy.com Verified Customer Verified Customer

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Very easy to work with. Polite and professional. Made the process easy and comfortable to get through. Polite and professional. Made the process easy and comfortable to get through. More

by lkobayashi Verified Customer Verified Customer

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Trevor Morikawa was very helpful. He made considerable effort to get me the vehicle I was looking for. He made considerable effort to get me the vehicle I was looking for. More

by hopsyn Verified Customer Verified Customer

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This was a great experience at Windward Ford! My service was excellent. I had Marina Reyes at service department and she was terrific! No problems. My service was excellent. I had Marina Reyes at service department and she was terrific! No problems. More

by Cyimmers Verified Customer Verified Customer

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Salesperson Andrew was spot on and Honest concerning the van I was interacting in purchasing. He brought out the van from another parking area for me to check out. van I was interacting in purchasing. He brought out the van from another parking area for me to check out. More

by Carl30 Verified Customer Verified Customer

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Excellent service. Friendly staff, honest, professional and great customer service. Highly recommend this dealership for you next car. Friendly staff, honest, professional and great customer service. Highly recommend this dealership for you next car. More

by c15p Verified Customer Verified Customer

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