Gynnae Britton
Gynnae Britton at Byers Toyota

Gynnae Britton

Service Advisor

Byers Toyota

1599 Columbus Pike
Delaware, OH 43015

4.9
413 Reviews
4.9

413 Reviews

Write a Review

413 Reviews of Gynnae Britton

July 01, 2025

Dealership Rating
Employee Rating

Kept me up to speed on my vehicle while I was waiting for it to be ready More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Lewis

Jul 02, 2025

Byers Toyota responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you felt well-informed while waiting for your vehicle. Keeping you in the loop is something we take pride in, and it’s wonderful to know it made a difference for you. If there’s anything else we can assist you with, please don’t hesitate to reach out.

June 30, 2025

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Employee Rating

The staff were nice and helpful. The dealership was clean and easy to navigate through when I picked up my car from a service. More

by kaitlyne.reyes
Workmanship
Service Time
Recommend Dealer
Yes
Jun 30, 2025

Byers Toyota responded

Thank you so much for your kind words! We're thrilled to hear that our staff was helpful and that you found our dealership clean and easy to navigate. Ensuring a seamless and pleasant experience for our customers is always our top priority. If there's anything else we can assist you with, don't hesitate to reach out. We look forward to seeing you again!

June 28, 2025

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I've always had good service and good customer service 😀. I would recommend Byers to my friends More

by carolsmith3033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Byers Toyota responded

Thank you so much for your kind words and for recommending us to your friends! We’re thrilled to know you’ve had great experiences with our service and customer support. Your satisfaction means the world to us, and your review just made our day! 😊

June 27, 2025

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Nice attention, good service, that part replacement was fast, during the work I received notification about it More

by pesanchez05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Lewis

Jun 30, 2025

Byers Toyota responded

Thank you so much for sharing your experience with us! We’re thrilled to hear that you appreciated our attention to detail, fast part replacement, and service updates during the process. Your satisfaction means the world to us, and we’re glad we could make everything smooth and efficient for you. If you need anything else, don’t hesitate to reach out—we’re always here to help!

June 17, 2025

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Clean open waiting room with no news channel on, Huge plus for that. Vehicle work completed in a prompt and timely manner. More

by ksurks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Lewis

Jun 18, 2025

Byers Toyota responded

Thank you for your kind words! We’re so glad you enjoyed our clean and open waiting room—we believe every detail matters when it comes to creating a comfortable experience. We’re also thrilled to hear you were happy with the timely completion of your vehicle's service. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. Safe travels!

June 12, 2025

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I really appreciate Gynnae. She takes such good care of me by clarifying which services are critical and which can wait. It helps me budget out the work! Plus she’s super-sweet! More

by DHEDGES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Lewis , Kristopher Toland

Jun 12, 2025

Byers Toyota responded

Thank you so much for your kind words! We're thrilled to hear that Gynnae has been able to provide you with clear guidance and support. Helping our clients prioritize their needs and stay on budget is something we truly value. We'll make sure to pass along your lovely feedback to her, and we're so glad you enjoy working with her. If there's anything more we can do for you, please don’t hesitate to reach out!

June 07, 2025

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I have no idea who Dominic Decaro is, or why you are asking me about him. Neil Terry was the person I dealt with fo rthis transaction.. More

by paulparkhurst2025
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Chadwick, Dominic Decaro , Neil Terry - 5 stars

Jun 09, 2025

Byers Toyota responded

Thank you for bringing this to our attention. We apologize for any confusion caused during your interaction. It’s great to know that Neil Terry assisted you with your transaction, and we appreciate you sharing this information. If there’s anything else we can assist you with or clarify for you, please don’t hesitate to reach out. Your satisfaction is our priority, and we’re here to help.

June 02, 2025

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Excellent service, great, great service man. I really enjoy dealing with you folks. Best dealership I ever experienced and I’m 68 years old. More

by don100456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Lewis

Jun 09, 2025

Byers Toyota responded

Thank you so much for your kind words and for sharing your experience with us. We're truly honored to be considered the best dealership you've worked with, especially given your many years of experience. Our team takes great pride in delivering exceptional service, and it means the world to us that you enjoy working with us. We look forward to continuing to provide you with top-notch service in the future. Thank you for choosing us!

June 01, 2025

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Employee Rating

Great speed, even better service. They have helped me with little issues and big ones. Easy to book and comfortable while waiting. You'll have no issues with this business. More

by Danny Mayo Jr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Lewis

Jun 09, 2025

Byers Toyota responded

Thank you so much for your kind words. We're thrilled to hear that you had such a positive experience with our team. Helping with both the little and big issues is what we're here for, and we're glad to know you found it easy to book and comfortable while waiting. Your support means a lot to us, and we look forward to continuing to provide you with excellent service. Thanks again for choosing us!

May 28, 2025

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Employee Rating

I asked for a car wash and it came back to me soaking wet completely still filthy looked like they had just spread it down with a hose next time. Just say the car wash isn't working make something up. I don' More

by Sumer.Corna
Recommend Dealer
Yes

Other Employees Tagged: Gynnae Britton

Jun 09, 2025

Byers Toyota responded

Thank you for sharing your feedback with us. I’m truly sorry to hear about your experience with the car wash. This is not the level of service we aim to provide, and I understand how frustrating this must have been for you. Your concerns are incredibly important to us, and I want to assure you that we’ll take steps to address this issue with our team. Our goal is to ensure every vehicle receives the care and attention it deserves, and it’s clear we fell short this time. If you’re open to it, I’d love the opportunity to make this right for you. Please feel free to reach out to us directly so we can discuss how to turn this around and regain your trust. Thank you for bringing this to our attention. We value your business and hope to provide you with a much better experience in the future.

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