Have had vehicle over 6 months (23 highlander) still no
second key that is supposed to come with vehicle. Have tried getting an answer as to when it may arrive have been told it’s different answers by seve
second key that is supposed to come with vehicle. Have tried getting an answer as to when it may arrive have been told it’s different answers by several different people. I understand the dealer does not send the key, however not being able to get a straight answer has been very frustrating. Asked to speak with manager was told she was busy and nothing they could do to help resolve the situation. Gave me Toyota care number, have yet to hear back from Toyota care
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by johnshields
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2023 -
Byers Toyota responded
John, thank you for taking the time to review Byers Toyota. I am sorry to hear about your second key and the runaround that you experienced in trying to get the answer on when it could arrive. That is not acceptable and I apologize for any frustration or dissatisfaction we caused you.
We value your loyalty as a customer, so if there is anything else our team can do to rectify this situation or make up for the hassle please don't hesitate to reach out. Rest assured we will provide an update as soon as possible and make sure that you receive your second key promptly.
Thank you again for bringing this matter to our attention, we truly appreciate it!
They took me in without waiting, evaluated my problem,
and ordered a part. I was assured the problem is covered by the warranty.
and ordered a part. I was assured the problem is covered by the warranty.
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by johnston2
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2023 -
Byers Toyota responded
Thank you for choosing Byers Toyota for your service needs, and for taking the time to review your experience! We truly appreciate the five-star rating.
It's great to hear that you were seen promptly and your issue assessed right away. Our team has been highly trained to identify warranty-related issues quickly and accurately. We're pleased that we could get you in and out of our shop with little fuss.
Should any other auto concerns arise on the journey ahead, please don't hesitate to reach out - we are always here to help! Again, thank you for being our customer and have a great day.
Attentive, courteous, knowledgeable, friendly, honest,
quality product, I have been doing business with this dealership for approximately 20 years and have never been disappointed.
quality product, I have been doing business with this dealership for approximately 20 years and have never been disappointed.
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by Jtrimble224
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2023 -
Byers Toyota responded
Thank you for the glowing review! We are so grateful to have been your dealership of choice for 20 years and delighted that we have earned your trust with our service. Our friendly, attentive staff is committed to customer satisfaction and reliability. We are also proud to provide quality Toyota products. We look forward to continuing to provide the same exemplary service and products in the future.
I am not happy as I was told if I drop off my truck by 3
pm then you would have enough time to replace the pads and roaters and oil change but then they called me and said the technician does not have enou
pm then you would have enough time to replace the pads and roaters and oil change but then they called me and said the technician does not have enough time. The person I was working with never responded to my text messages and never told me once my truck was complete from the oil change.
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by CHAD.R.DIEHL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Josh Lewis
, Pam Bishop, Tara Farmer
Very kind, competent, efficient personnel.
Staff did everything promised and did it well. I received paperwork detailing the work that was done. Car is operating smoothly. So happy with the en
Staff did everything promised and did it well. I received paperwork detailing the work that was done. Car is operating smoothly. So happy with the entire experience! Will recommend!
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by SKYELL003
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2023 -
Byers Toyota responded
From all of us at Byers Toyota, we thank you for taking the time to provide your kind and positive feedback! It is very encouraging to hear that you had a pleasant and seamless experience. We uphold ourselves to the highest standards of excellent customer service, so it's great to know that our team was able to deliver and meet your expectations.
We are truly delighted to have earned your recommendation - as this is the best form of compliment any business can receive. Thanks again for trusting us with your vehicle needs, we look forward to seeing you again soon!
Very professional with great people there in service -
would highly recommend Byers for all your needs
would highly recommend Byers for all your needs
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by sullivangeri
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Josh Lewis
, Pam Bishop, Tara Farmer
Aug 30, 2023 -
Byers Toyota responded
Thank you for your kind words about Byers Toyota, we really appreciate it! We strive to provide every customer with excellent service and it's great to hear that you had a good experience when you visited us. We're happy to know that you would highly recommend us to others and we look forward to serving you again in the future. Thank you for your support!
Everyone seems to work together effortlessly as a team.
It’s like a fine tune engine. I encourage my family and friends to take their cars there.
Thank you
It’s like a fine tune engine. I encourage my family and friends to take their cars there.
Thank you
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by Reza
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Josh Lewis
, Pam Bishop, Tara Farmer
Aug 29, 2023 -
Byers Toyota responded
Thank you for your kind words and 9 years of loyalty, it means a great deal to all of us here at Byers Toyota! We highly value the trust our customers show in us and are dedicated to providing exceptional service by working together as one team.
We’re so glad you get the same feeling from your visits with us. Your endorsement of our business to family and friends is invaluable and we truly appreciate your recommendation. Thank you again for taking the time to share your positive experience with us- we look forward to many more years of fantastic service!
Dealer found problem and fixed under warranty.
Unfortunately a dealer car or free rental was not provided and it took longer than expected. Scott was especially helpful. I felt confident in dea
Unfortunately a dealer car or free rental was not provided and it took longer than expected. Scott was especially helpful. I felt confident in dealing with him.
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by CDAVIES007
Verified Customer
Verified Customer
Other Employees Tagged:
Scott
Aug 24, 2023 -
Byers Toyota responded
Thank you for taking the time to share your experience at Byers Toyota, we appreciate hearing what our customers have to say. We are pleased you were able to discover and repair the problem under warranty and glad Scott was able to provide helpful assistance.
We apologize that we weren't able to offer a dealer car or free rental and regret that the repair took longer than expected. Rest assured that we take customer feedback seriously and use it to continually improve our services. Thank you for the kind words regarding Scott - that means a lot!
Thank you for being a loyal customer of Byers Toyota, we look forward to seeing you again soon.
I’ve always had prompt service when I take my vehicle in
for service. They’ve helped me many times to figure out my gadgets on my car too!
for service. They’ve helped me many times to figure out my gadgets on my car too!
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by DENYSKJONES
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Pam Bishop, Tara Farmer
Aug 23, 2023 -
Byers Toyota responded
Thank you for the 5-star review, we appreciate you taking the time to share your experience. We're delighted to hear that our customer service team was able to promptly help you with servicing your vehicle, as well as guiding you along with the gadgets inside. It's great to know that we have been able to provide you with appropriate and helpful support every time and we are thankful for your being a loyal customer of Byers Toyota! If there is anything else that we can do for you in the future, please feel free to reach out. Thank you again!
They are very friendly and don’t push you to have things
done that are not necessary.
done that are not necessary.
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by SJSmith
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2023 -
Byers Toyota responded
Thank you for taking the time to write such a wonderful review of Byers Toyota, we really appreciate your kind words. Here at Byers Toyota, our commitment is to provide exemplary service and build lifelong relationships with each of our customers-- it's so gratifying to hear of our team fulfilling this promise. We also understand that being able to trust your dealership is key when making those purchasing decisions, and we are pleased to see that you had a positive experience with us. We look forward to continuing to serve you and your family in the years ahead.
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