Haley Valila

So far we are happy with the Hyundai that we bought. Not so happy with the sales process. We feel that the sales dept. was very pushy. I told Nelson many times that we were not ready to buy a car that d Not so happy with the sales process. We feel that the sales dept. was very pushy. I told Nelson many times that we were not ready to buy a car that day. He just was not listening to me and kept going back to his mgr. to try to get a better price on our trade. He just kept asking me "you like the car, don't you?" There is more to it than that. I also asked Nelson Carrero for the MSRP window sticker because we never got one for our brand new car. He said they tore it in taking it off the car. He said he would try to get one, but I never received it. So I did get one myself, but I had to pay for it. We needed to know what options are on the car. I understand that sales job is to make a sale. But they also have to listen to what their customers are telling them. Otherwise they will not have a happy customer. That's basically where we are at. More

by KAKELLER327 Verified Customer Verified Customer

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Communication within the company could have been more important so that they would be on one page and the customer would not be confused even though it all worked out important so that they would be on one page and the customer would not be confused even though it all worked out More

by CFRANCIS6137 Verified Customer Verified Customer

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Our salesman put us in a vehicle within our budget. Got just what we needed and wanted. This is our 3rd purchase from this dealership Got just what we needed and wanted. This is our 3rd purchase from this dealership More

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This is our second purchase from this dealership. We returned because we had such a positive experience the first time. We returned because we had such a positive experience the first time. More

by ALICESHUMLAS Verified Customer Verified Customer

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Ishmael has always taken excellent care of us! Our first experience with Haley, and she was quick and knowledgeable as well! Ishmael always makes sure we’re comfortable when we visit, and quickly Our first experience with Haley, and she was quick and knowledgeable as well! Ishmael always makes sure we’re comfortable when we visit, and quickly takes care of anything we need, gets answers to our questions. More

by SKCXRAY Verified Customer Verified Customer

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Talk about one of the best places to ever purchase a vehicle...Jenkins Of Ocala! The atmosphere is amazing, and their staff are so encouraging and excited about Us being there. They really roll out the vehicle...Jenkins Of Ocala! The atmosphere is amazing, and their staff are so encouraging and excited about Us being there. They really roll out the red carpet no matter what level of car you re looking at. Ms. Carolyn Davis has worked with us on many purchases for our family and she provides exceptional service. Jenkins Hyundai Of Ocala is First Class. More

by winterbjan24 Verified Customer Verified Customer

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Buying the car was stressful and enjoyable at the same time. I believe we all walked away happy. time. I believe we all walked away happy. More

by NANIJUDY Verified Customer Verified Customer

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All the people working there are very nice and they always ready to help everyone. I Am very pleasant with them always ready to help everyone. I Am very pleasant with them More

by YUNIETCALDERON Verified Customer Verified Customer

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This is the second time that I had the pleasure of working with Haley. She was very helpful three years ago when I leased my 2023 Tucson, she went far above to make sure that everything went smoothly. working with Haley. She was very helpful three years ago when I leased my 2023 Tucson, she went far above to make sure that everything went smoothly. Now that I needed help I was pleased to find out that Haley was still the Business Mgr.. She,as before went out of her way to make sure all went well. Jenkins of Ocala has taken care of me every time I came in for service, that's why I still drive 45 minutes to have car serviced, Sam Hannah is a great service advisor.Can always count on Jose to go over everything that you need yo know about your new car.Timmy was very helpful making sure to show me all the vehicles that I might be interested in looking for, showed me many until I found the one for me. More

by ATLMICKEY Verified Customer Verified Customer

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Jenkins of Ocala is without a doubt very professional and willing to go the extra mile. I was so pleased with their sales force and the service department that I was waiting for my car, talked to a sales rep willing to go the extra mile. I was so pleased with their sales force and the service department that I was waiting for my car, talked to a sales representative and bought a new vehicle. More

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