Hank Ayaad | Page 2

I've bought three vehicles from this dealer and have never had an issue until recently. I purchased a 2026 durango from this dealer back in September. I looked on the website and found a few durangos th never had an issue until recently. I purchased a 2026 durango from this dealer back in September. I looked on the website and found a few durangos that I liked and that fit into my budget and I really wanted leather seats and blind spot monitoring. When I got there, apparently the website was not accurate and most of the durangos I liked were at the Chesapeake location. They let me test drive a 2026 GT Plus and I fell in love with it but it was too far out of my budget. The dealership found me a Durango that had leather seats and blind spot monitoring and was going to have it shipped from Chesapeake to the Newport News location. They ended up bringing me the wrong vehicle and I ended up with cloth seats. They told me they brought the wrong one but that it was better and it was more expensive but the dealership "ate the extra money it cost." I didn't say anything because it was well after 6pm when I finally got the durango and I had been there since around 11am. I was very much ready to leave by this point! The excitement of getting a brand new car had worn off and I didn't even have Q show me how to work anything on thr durango because I was ready to leave by this point. It was such a draining day and I can honestly say that I am absolutely regretting buying this durango (cannot stress how much I hate cloth seats!) And I wish I could sell it back to the dealership without getting upside down in a payment. I wish I would of put my foot down at the dealership and ended up paying for something that I liked. I also purchased lojack and apparently there was an issue with installing it and no one from the dealership bothered to tell me until I called to inquire about lojack, so I had been paying for a service that wasn't installed properly.. how is that okay? More

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Great people who are willing to your needs and wants. and will to see that you get what you want. Just a great dealer whit great employees. and will to see that you get what you want. Just a great dealer whit great employees. More

by DG23662 Verified Customer Verified Customer

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I had an outstanding experience at Southern Dodge in Newport News. The entire team was professional, friendly, and made the buying process quick and stress-free. I ended up purchasing two vehicles becau Newport News. The entire team was professional, friendly, and made the buying process quick and stress-free. I ended up purchasing two vehicles because of how great the service was and the quality of the deals they offered. Everyone I worked with was knowledgeable and honest—no pressure, no gimmicks, just straight answers and a real willingness to help. They made sure both vehicles were detailed, fueled, and ready to go, and followed up afterward to make sure everything was perfect. If you’re looking for a dealership that truly values its customers and delivers on its promises, I highly recommend Southern Dodge of Newport News. I couldn’t be happier with my experience and my new vehicles! More

by WADEKGARNETT Verified Customer Verified Customer

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No pressure; fair priced. A good buying experience with a lot of inventory. Would work with them again A good buying experience with a lot of inventory. Would work with them again More

by sixwinks Verified Customer Verified Customer

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They always prioritize my time and service my vehicles efficiently with a quick turnaround d time. Deal with confidence! efficiently with a quick turnaround d time. Deal with confidence! More

by Separationdrmr84 Verified Customer Verified Customer

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Akbar is the BEST! Everyone was super helpful and accommodating! Highly recommend buying from Southern Newport News! Everyone was super helpful and accommodating! Highly recommend buying from Southern Newport News! More

by justinwood1981 Verified Customer Verified Customer

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I had the pull-down step installed on my new RAM 1500, and the service was fantastic. I arrived right at my scheduled appointment time (3:30 PM), and the vehicle was ready in under 30 minutes—even though and the service was fantastic. I arrived right at my scheduled appointment time (3:30 PM), and the vehicle was ready in under 30 minutes—even though I’d been told the installation might take 1 to 1.5 hours. One of the best service experiences I’ve ever had! More

by TOMBOCK Verified Customer Verified Customer

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Very professional dealership with great Sales and Management team. I have bought 4 vehicles from this Southern dealership. Management team. I have bought 4 vehicles from this Southern dealership. More

by ROBBIEFAIR Verified Customer Verified Customer

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I arrived yesterday after a very long day at work, already frustrated, and the computer for the finance application wasn’t working correctly so I was having a time getting started. Despite that, the e already frustrated, and the computer for the finance application wasn’t working correctly so I was having a time getting started. Despite that, the entire sales team that was there with us, Josh Tyson, Dominic Bennett, Hank and our sales assoc Will, were all going above and beyond to ensure we got everything taken care of, all while making jokes, keeping the energy up and just trying to bring up my obviously bad mood. (it worked). The sales experience was great, start to finish, and Hank was right there alongside his team working on anything he needed to. I was there for maybe a total of 2hrs start to finish, trade in and all, on a very busy end of month day. I was extremely impressed at the experience. More

by Joy de Lande Verified Customer Verified Customer

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To Whom It May Concern, On September 9, 2025, I purchased and financed a brand-new 2026 RAM 1500 Limited Longhorn (~$90,000) from Southern CDJR Newport News (12629 Jefferson Ave). Within two day purchased and financed a brand-new 2026 RAM 1500 Limited Longhorn (~$90,000) from Southern CDJR Newport News (12629 Jefferson Ave). Within two days, the vehicle developed multiple system issues: 1. Home screen intermittently fails to load TomTom maps 2. LaneSense “Vibration” feedback not working 3. Navigation locked to home address (system unusable) 4. HUD stuck on home address (linked to navigation issue per master tech) 5. Compass displays “--” instead of direction 6. Pedestrian brake warning not engaging The vehicle was brought to the service department on September 17, where it remained for nearly two weeks without resolution or meaningful updates. Despite repeated attempts to obtain information, no one from the service team or Service Manager reached out with progress reports or timelines. Only the Sales Manager Josh Tyson consistently communicated and tried to assist — even suggesting a potential vehicle exchange when it appeared the issues could not be resolved. On September 26, I returned to the dealership and escalated the matter directly to General Manager Hank Ayaad, who was unaware of the ongoing situation. Astonishingly, within 24 hours of his involvement, I received confirmation that all six issues had been successfully repaired by a master technician. Summary The lack of communication, accountability, and urgency from the service department is unacceptable. My brand-new vehicle remained in service for two weeks with no resolution — only to have all issues “miraculously” fixed in less than a day once the General Manager became aware. This experience reflects a serious breakdown in internal communication and customer service within the dealership’s service operations. I respectfully request that this matter be reviewed to ensure no other customer experiences similar delays or neglect in the future. Sincerely, Dr. Bock (repeat customer -- I purchased 3-4 vehicles from this locations within three years) More

by TOMBOCK Verified Customer Verified Customer

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