Ourisman Toyota of Richmond

Sally Berry is a wonderful person to work with. Even though the dealership was very short-handed, she successfully sold me one of the nicest Tundras in VA! She did her best to get me in and out of Even though the dealership was very short-handed, she successfully sold me one of the nicest Tundras in VA! She did her best to get me in and out of that busy place in a timely manner. Great people like Sally are rare and difficult to come across. Sally, if you're reading this, you're a fantastic person, and I appreciate your kindness. 10/23/25 More

Chad was amazing. So polite, friendly, helpful. He listened to my concerns & addressed them. Chad is a true asset to this dealership So polite, friendly, helpful. He listened to my concerns & addressed them. Chad is a true asset to this dealership More

Each part of the service was an excellent: easy scheduling, timely service, professional attitude of all dealership workers, namely Erik, Ethan and all the rest participating. scheduling, timely service, professional attitude of all dealership workers, namely Erik, Ethan and all the rest participating. More

Dealer told me I'm full the gas but they're not didn't and didn't washed the car and didn't washed the car More

Evan Ball is a good Asst. Service Manager. The shop prices are a bit high. Shop Supplies seems to just be a flax tax when it did not used to be. On top of things, they add on Service Manager. The shop prices are a bit high. Shop Supplies seems to just be a flax tax when it did not used to be. On top of things, they add on a percentage for credit cards. This place is for the richer crowd that can pay large bills in cash. As retirees on Social Security as of next year, I am unsure if I can continue to afford the pricing. When the dealer was McGeorge Toyota, things were reasonable as it was family owned and I totally trusted them. Not as much these days. Ourisman Toyota of Henrico, VA is owned by the private equity group Graham Holdings Company, designed to "maximize stock holder value", Value has unfortunately left this location and maximum profits are the name of the game. Would like to see the rear drums measured. They sometimes do it and sometimes don't. My multi-point inspection sheets over the past few years are a crap shoot at times. One area in particular that seems to change is how they handle the brakes each time I am in there. Some times you are told what is left on the front and back shoes/pads, sometimes only one is present, and sometimes NO information is present. This should be improved on. I would like to know when a $500 brake job is coming up. More