Hannah Davis | Page 10

Technicians assumed problem would be resolved with update The technicians assumed the warranty issue I'm having with the Stop/Start system would be resolved by the updates they had to perform on the truck, B The technicians assumed the warranty issue I'm having with the Stop/Start system would be resolved by the updates they had to perform on the truck, Because the updates had to be done, they just hoped it would be the fix without actually diagnosing the issue. This is not acceptable to me. When there is an issue with a brand new vehicle I expect the issue to be properly diagnosed. The vehicle I purchased is quiet expensive and I would expect better service. More

by vmmeup Verified Customer Verified Customer

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Over priced parts I took my car in several months ago to have the rear seatbelt looked at. It was a Saturday and I was advised the guy who could fix it was not working. I took my car in several months ago to have the rear seatbelt looked at. It was a Saturday and I was advised the guy who could fix it was not working. I would have to reschedule. I took it this last time and was quoted over $400 to fix a mechanism in the seatbelt. The car is ~5 years old. we were told the car was too old and sincecwe are the 3nd owners dodge would not help with cost. More

by LLHEADLEY20 Verified Customer Verified Customer

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excellent Hanna is always extremely helpful and very easy to work with. She explains the repairs needed and always offers updates on completion time as well as Hanna is always extremely helpful and very easy to work with. She explains the repairs needed and always offers updates on completion time as well as sequence of repairs More

by RHAMILTONIMPROVEMENTS Verified Customer Verified Customer

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A pleasant experience All the people I encountered from the check in person, the service writer, the cashier and some folks in the showroom where all friendly, courteous an All the people I encountered from the check in person, the service writer, the cashier and some folks in the showroom where all friendly, courteous and helpful More

by FLYINGTIGERS47 Verified Customer Verified Customer

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Hardtop Replaced my soft top with a hardtop. Great service, shuttle driver, service writer, service technician and cashier. Great job with hardtop, insula Replaced my soft top with a hardtop. Great service, shuttle driver, service writer, service technician and cashier. Great job with hardtop, insulation panels and wiring. One issue was there were some scratches on the soft top windows. Othen than windows, great job. More

by ffallen Verified Customer Verified Customer

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Jeep Service In the past, I would never use dealership services. The service receive by Len Stoler Jeep service is by far the best experience I have found. Knowled In the past, I would never use dealership services. The service receive by Len Stoler Jeep service is by far the best experience I have found. Knowledgeable, quality work and friendly, efficient service department. More

by STACY.GARDNER Verified Customer Verified Customer

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A clean workspace can limit callbacks My wife and I brought our 2012 Jeep Rubicon in because a check engine light was on indicating the vehicle wasn't reaching proper operating temps. The My wife and I brought our 2012 Jeep Rubicon in because a check engine light was on indicating the vehicle wasn't reaching proper operating temps. The techs discovered and repaired the problem which was great but we had a few other things done while the vehicle was in. The techs discovered that the trans pan was leaking so they repaired it and changed the trans filter as well but they left a mess where that work was completed. When I looked under the vehicle the next day there appeared to be a substantial leak coming from the transmission area because there was fluid dripping off the skid plate and surrounding areas. I climbed under the Jeep to inspect for a leak and wiped up puddles of trans fluid that had accumulated on top of the skid plate. I spent the next 30 to 45 mins driving the then rechecking to finally come to the conclusion tha th it was old fluid that was just left to go wherever as we drove. I almost called back to the dealer but thankfully it wasn't necessary. More

by KPOHLNER Verified Customer Verified Customer

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Wrong oil, overcharge on parts I asked for full synthetic, thats not what I got They want to charge me $300 for a part that a seperate dodge dealer fixed for $5. I asked for full synthetic, thats not what I got They want to charge me $300 for a part that a seperate dodge dealer fixed for $5. More

by AERIEDAIRY Verified Customer Verified Customer

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Perfect The service department quickly found the issues and provided outstanding service. The van was left in better condition than I bought it in. Very happy The service department quickly found the issues and provided outstanding service. The van was left in better condition than I bought it in. Very happy with my experience. Great job! More

by amandasue11 Verified Customer Verified Customer

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Oil Change Staff was attentive and work was done on time. They even did a recall I was not aware. The only thing I would add is that a car wash would be great. Staff was attentive and work was done on time. They even did a recall I was not aware. The only thing I would add is that a car wash would be great. More

by Metalfan Verified Customer Verified Customer

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