Hannah Davis | Page 10

A clean workspace can limit callbacks My wife and I brought our 2012 Jeep Rubicon in because a check engine light was on indicating the vehicle wasn't reaching proper operating temps. The My wife and I brought our 2012 Jeep Rubicon in because a check engine light was on indicating the vehicle wasn't reaching proper operating temps. The techs discovered and repaired the problem which was great but we had a few other things done while the vehicle was in. The techs discovered that the trans pan was leaking so they repaired it and changed the trans filter as well but they left a mess where that work was completed. When I looked under the vehicle the next day there appeared to be a substantial leak coming from the transmission area because there was fluid dripping off the skid plate and surrounding areas. I climbed under the Jeep to inspect for a leak and wiped up puddles of trans fluid that had accumulated on top of the skid plate. I spent the next 30 to 45 mins driving the then rechecking to finally come to the conclusion tha th it was old fluid that was just left to go wherever as we drove. I almost called back to the dealer but thankfully it wasn't necessary. More

by KPOHLNER Verified Customer Verified Customer

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Wrong oil, overcharge on parts I asked for full synthetic, thats not what I got They want to charge me $300 for a part that a seperate dodge dealer fixed for $5. I asked for full synthetic, thats not what I got They want to charge me $300 for a part that a seperate dodge dealer fixed for $5. More

by AERIEDAIRY Verified Customer Verified Customer

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Perfect The service department quickly found the issues and provided outstanding service. The van was left in better condition than I bought it in. Very happy The service department quickly found the issues and provided outstanding service. The van was left in better condition than I bought it in. Very happy with my experience. Great job! More

by amandasue11 Verified Customer Verified Customer

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Oil Change Staff was attentive and work was done on time. They even did a recall I was not aware. The only thing I would add is that a car wash would be great. Staff was attentive and work was done on time. They even did a recall I was not aware. The only thing I would add is that a car wash would be great. More

by Metalfan Verified Customer Verified Customer

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Difficult to talk to a service person, actual service good It was very frustrating trying to actually talk to a service person to make an appointment. I was calling a number that appeared to go this dealer but It was very frustrating trying to actually talk to a service person to make an appointment. I was calling a number that appeared to go this dealer but the person who was answering was not at my local dealer, she told me she was transferring me to a service person at my dealer but it just went to a voice system, I tried several other times and it just rang and rang and rang. I had to call about 6 times before a service person actually answered the phone. I don't mind if someone answers and puts me on hold for a few minutes but I think it's terrible customer service to just not answer. I was able to get an appt that day to deal with a tire that needed plugged, they found the issue immediately and fixed it quickly. And the wifi in this dealer is really good for those who wait. More

by KYMBYRNES Verified Customer Verified Customer

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Great service for my auto repair needs As always, I was given great service. I was happy with the world that was performed, as well as how quickly they did the repairs. As always, I was given great service. I was happy with the world that was performed, as well as how quickly they did the repairs. More

by SANDYLEEW63 Verified Customer Verified Customer

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Great service ...Great team My service advisor was very very helpful. All of the staff was great. Overall best experience in a dealership. I would highly recommend Lens Stoler. My service advisor was very very helpful. All of the staff was great. Overall best experience in a dealership. I would highly recommend Lens Stoler. More

by Jmathias Verified Customer Verified Customer

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2 vehicles purchased on the same day Me experiance started with Tara, the online sales manager because I had jus underwent surgery and I was bed ridden. When I was well enough to come in Me experiance started with Tara, the online sales manager because I had jus underwent surgery and I was bed ridden. When I was well enough to come in she referred me to Jake. He was ready to help me when we got in. I got prequalified before coming in with Chrysler Capital so it would make my experiance that much quicker. We took 3 vehicles for a test drive and bought 2 of them. 1 was a new 2019 Jeep Grand Cherokee Altitude and the other was a used 2014 Cadillac CTS. Everyone was kind and dealt with my haggling ways to where we all felt comfortable. I will be back for service in the near future. Dwayne and all the staff were very nice and curious to me and my family. More

by markb0521 Verified Customer Verified Customer

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Excellent as always I am always very satisfied with my service and customer service at Len Stoler Dodge, Ram, Jeep in Westminster. People, work and results couldn"t be be I am always very satisfied with my service and customer service at Len Stoler Dodge, Ram, Jeep in Westminster. People, work and results couldn"t be better! More

by PHILGRUENTZEL Verified Customer Verified Customer

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Great Experience Everyone I interacted with was knowledgeable and professional. Service diagnosed the problem and did what they said. No suprise when I got the bill. Everyone I interacted with was knowledgeable and professional. Service diagnosed the problem and did what they said. No suprise when I got the bill. Great experience More

by krgreen0 Verified Customer Verified Customer

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