Hannah Knabe | Page 8

Called to get appointment for oil change and rotation. Was told to just in line instead. Next day I got in line and 3 hrs later I got to go home. Would have been a lot better with a appointment. Was told to just in line instead. Next day I got in line and 3 hrs later I got to go home. Would have been a lot better with a appointment. More

by rjdanalew Verified Customer Verified Customer

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I got my car from this location a few years ago and I always get my oil changes and service repairs here as well and I love the customer service. I have not experienced a bad experience here yet and I lo always get my oil changes and service repairs here as well and I love the customer service. I have not experienced a bad experience here yet and I love that it is clean and quiet. More

by tshiah Verified Customer Verified Customer

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Very fast service. Extremely friendly workers. The prices are decent when comparing them to the competition. Extremely friendly workers. The prices are decent when comparing them to the competition. More

by akronewitter Verified Customer Verified Customer

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This is the only place that I have had my truck worked on. They always do a good job. Everyone have always been cordial and representing of Gates in a positive way on. They always do a good job. Everyone have always been cordial and representing of Gates in a positive way More

by Andrew Verified Customer Verified Customer

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She communicated with me when my car was ready. The vehicle inspection paper I received afterwords was blank, no wiper blade update, no tire air numbers, no break pads status, only the oil change i The vehicle inspection paper I received afterwords was blank, no wiper blade update, no tire air numbers, no break pads status, only the oil change information More

by Sunnflowers5mc Verified Customer Verified Customer

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Good customer service Attention to detail Great place to get your car needs meet! Persistence get your car needs meet! Persistence More

by Quincytunai420 Verified Customer Verified Customer

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Awesome Hannah was very kind, friendly, and informative. The pricing was fair and transparent as well. Quick and efficient service The pricing was fair and transparent as well. Quick and efficient service More

by yadavg Verified Customer Verified Customer

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Each and every time I go to gates for service it all works out very well and the workers are always pleasant works out very well and the workers are always pleasant More

by pamwilson307 Verified Customer Verified Customer

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Excellent Service and i’ve been here for over 13 years. Enjoy Jesus, with Mr. Gates Enjoy Jesus, with Mr. Gates More

by MELVINTOWNSEND Verified Customer Verified Customer

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I had two vehicles in that day. One for my Silverado and the other for my Traverse . Disappointed with both visits. Chris did not exhibit the family values of Gates at all. I feel e One for my Silverado and the other for my Traverse . Disappointed with both visits. Chris did not exhibit the family values of Gates at all. I feel every time he is assigned to me, he thinks I'm a dumb girl. I have been buying my cars from Gates since they were downtown on Western Avenue in South Bend in the 70's; enlisted for 9 years in the Army and I know how to do preventative maintenance and care of vehicles. He did not go over my report until I asked for him to and still don't have a clear answer to the problem. Hannah and the other girl also did not go over the results until I came back in when I was ready to leave, and told them my tire sensor was not working. First I was told to drive it and then come back and I said no. She went out to look at the vehicle and read the report that had listed it as a concern from the mechanic. I am happy the mechanic who worked on the vehicles did his or her job . I learned a valuable lesson to ask for the results report that used to always be reviewed with you when you were there before I sign again. More

by Imagoczasbend Verified Customer Verified Customer

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