Hannah Lynch

Chris did a great Job the whole service team was great. The store has a great staff The store has a great staff More

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I would give a zero to this place. I’ve purchased from different dealerships in the past and by far they are the worst. Poor customer service in service department. Sold me a warranty I’ve purchased from different dealerships in the past and by far they are the worst. Poor customer service in service department. Sold me a warranty but warranty doesn’t cover anything. When car is in shop they are supposed to give you a loaner car. Never have one to give. Damaged my car and did not take responsibility. Instead they were rude and pushed me out the shop. Call police will take legal action. Beware More

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Terrible The only positive was the very personal sales representative. Hook Pagnotta. He offered a no pressure atmosphere. Obviously like any car buyer especia The only positive was the very personal sales representative. Hook Pagnotta. He offered a no pressure atmosphere. Obviously like any car buyer especially on a vehicle of over 70k you’d like to shop around and which I did and hadn’t even contacted Ted Britt. The sales manager Angel Gammons contacted me multiple times only to tell me “ once I get my feelings hurt they will be waiting” appald but this from a manager representing a large dealership I asked he not contact me again, inquired via phone, and online help for the General manager contact information. Dana apparently did not have or know who her general manager was and referred me back to the sales team and or manager Angel Gammons!? I guess this is why I keep returning to Criswell. Where the sales team actually puts their customers first. Only reason I ventured away was because my preferred dealer didn’t have the color I wanted in the time frame I needed. They are more than willing to get for me especially after purchasing multiple vehicles from them (8) new cars in the past 2 years. I would have thought Ted Britt would have appreciated and liked to connect and build a relationship with a client who is willing to purchase a vehicle from them. My mistake. Good luck with you’re sales team they are some real charmers. I do want to make it a point to say not enough good can be said on behave of Hook Pagnotta. Thanks and sorry Angel potentially took one away from you. More

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"Family" I have never, ever been as happy with a car purchase as I have been with my new 2016 Cruze Premier. It all begins with how Jason Fischbein runs the d I have never, ever been as happy with a car purchase as I have been with my new 2016 Cruze Premier. It all begins with how Jason Fischbein runs the dealership. Treating me like "family" from step one was above and beyond the duty of what he does. It is who he is that sold me the car. Every other employee that I mentioned here made me feel like "family" and that it was much more than selling a car. It's how I was treated -- like family. They are compassionate, humble, and go above and beyond to ensure complete satisfaction. 100% is not taken lightly by me as this is much more than a car purchase -- it is a lifelong relationship with this dealership. I buy from no other place than here and Chris, Eddie and Pete in Service are a part to be included here. It's peace of mind to buy here because they go beyond the call of "just selling a car." There is a reason I only buy here and no place else in Northern Virginia. Pay attention to the fact that it is because it's a people oriented business that everyone I have mentioned here went above and beyond to ensure I was happy. I am. Simply put. :-) More

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Excellent Customer Service Brian was very helpful with my vehicle. I had made an appointment for the following day but dropped my car off early as it was easier for me to get a Brian was very helpful with my vehicle. I had made an appointment for the following day but dropped my car off early as it was easier for me to get a ride. Brian managed to get my vehicle squeezed in that afternoon and got it back to me within a few hours. Hannah was a pleasure to deal with at the cashiers desk and took care of my payment even though she had already been scheduled off for a few minutes. More

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