Jason Fischbein

We bought a brand new 2025 Equinox EV in March (2025). In October, we started having a slew of problems (tire pressure system, OnStar module not working, etc.). We have now had our car in their shop off a In October, we started having a slew of problems (tire pressure system, OnStar module not working, etc.). We have now had our car in their shop off and on for over a month since October 30th (including one time where we left it there for over 2 weeks and the problem still wasn't fixed). We, once again, do not have access to our vehicle. We were promised that the repairs would finally be done Friday 1/16/26. We had to call repeatedly to find out that the car would not be done until 1/17/26. Shock - surprise - it was not done on 1/17/26. We called multiple times on 1/18/26 - and no one would even answer the phone. It is now 1/19/26 and we still have no vehicle. The answer is always that they had to "order a part." We have gotten no updates unless we persistently call them. We get no empathy and told that the GM will call us (spoiler: he won't). The head of service is downright nasty if you have an issue (he tried to convince us there was no issue with the tire pressure sensors or OnStar module - yet the screen doesn't work at all)...and today was more interested in complaining about his recent lab work (and high cholesterol) than trying to right the issue of them essentially holding our car hostage. It should not take months to fix these issues. We shouldn't have to call incessantly just to get some sort of update on our vehicle. I would even take a simple, "I'm sorry it's taking so long." But NOPE. I spoke to a guy in sales two days, out of desperation because we couldn't get ahold of anyone in the service department, and was promised we'd get a call from the GM to fix this. I won't hold my breath. More

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If I could rate this dealership a negative rating, I would. Straight up sales fraud on a safety issue. Management gaslighted us. Communication was poor, and customer service by the management was some would. Straight up sales fraud on a safety issue. Management gaslighted us. Communication was poor, and customer service by the management was some of the worst. Stay clear unless you want to risk trouble. More

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Chris did a great Job the whole service team was great. The store has a great staff The store has a great staff More

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Their service department had my Camaro SS for 4 months. Saying it didn't run and needed all nee electronics and a wiring loom. None of this was true. After months of frustration Geico suggested an unannou Saying it didn't run and needed all nee electronics and a wiring loom. None of this was true. After months of frustration Geico suggested an unannounced check on the vehicle. I found it in the back. It started right up. The radio wasn't working but that was because the middle wasn't plugged in. I called the GM (Jason Fischbein to ask about their total lack of call backs and comminication: "Our communication could be better; but if we were perfect you couldn't afford us! Ha Ha Ha... He has a singular wit. I bought my car there from a very nice man. I found their service department who I was very nice to the day Geico and I visited to be dismissive and did not dream to me. Even when directly spoken to. I don't know if this was a thing between Geico and the Dealer or whst I just know the next dealer said my car shouldn't have been there for more than 30 days no matter what they had to do. Sure enough Mark, the service manager who called me only after I left a review like this; said "we have cars thst have been here over a year! but here I am bending over backwards"to "help you out". My car was out of there by the end of the day. Best decision I made and it will never be serviced there again even though it was purchased there less than a year ago. Just totally don't get why they did whst they did. I would hsve been a loyal customer. More

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I would give a zero to this place. I’ve purchased from different dealerships in the past and by far they are the worst. Poor customer service in service department. Sold me a warranty I’ve purchased from different dealerships in the past and by far they are the worst. Poor customer service in service department. Sold me a warranty but warranty doesn’t cover anything. When car is in shop they are supposed to give you a loaner car. Never have one to give. Damaged my car and did not take responsibility. Instead they were rude and pushed me out the shop. Call police will take legal action. Beware More

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Great Service Great CHEVY DEALER Anthony Saunders and team were wonderful to work with. Would recomment them to anyone. a Great GM store. Great selection of Inventory. Easy to Anthony Saunders and team were wonderful to work with. Would recomment them to anyone. a Great GM store. Great selection of Inventory. Easy to get to. More

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Engine Repair and tire damage We had an issue with our 2015 Chevy Tahoe. I had some additional questions and reached out to the General Manager Jason Fischbein and one of his peop We had an issue with our 2015 Chevy Tahoe. I had some additional questions and reached out to the General Manager Jason Fischbein and one of his people, Mike Kohler. To have a General Manager take the time and effort to assist with questions and desired outcome is not something you find very often. Both gentlemen went above and beyond to make my experience at Ted Britt a positive one. Thank you, both. More

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Good at excuses, terrible at customer service Can’t recommend this dealership to anyone, I had made an appointment to test drive and buy a specific car in advance. Drove an hour and a half to Virg Can’t recommend this dealership to anyone, I had made an appointment to test drive and buy a specific car in advance. Drove an hour and a half to Virginia for the test drive only for them to tell me that the car I made an appointment for was sold, and they tried to sell me on old cars with over 100k miles that were no interest me. They did not mention in email or through a phone call or text, that the car was sold to avoid me driving 3 hours pointlessly. More

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Terrible The only positive was the very personal sales representative. Hook Pagnotta. He offered a no pressure atmosphere. Obviously like any car buyer especia The only positive was the very personal sales representative. Hook Pagnotta. He offered a no pressure atmosphere. Obviously like any car buyer especially on a vehicle of over 70k you’d like to shop around and which I did and hadn’t even contacted Ted Britt. The sales manager Angel Gammons contacted me multiple times only to tell me “ once I get my feelings hurt they will be waiting” appald but this from a manager representing a large dealership I asked he not contact me again, inquired via phone, and online help for the General manager contact information. Dana apparently did not have or know who her general manager was and referred me back to the sales team and or manager Angel Gammons!? I guess this is why I keep returning to Criswell. Where the sales team actually puts their customers first. Only reason I ventured away was because my preferred dealer didn’t have the color I wanted in the time frame I needed. They are more than willing to get for me especially after purchasing multiple vehicles from them (8) new cars in the past 2 years. I would have thought Ted Britt would have appreciated and liked to connect and build a relationship with a client who is willing to purchase a vehicle from them. My mistake. Good luck with you’re sales team they are some real charmers. I do want to make it a point to say not enough good can be said on behave of Hook Pagnotta. Thanks and sorry Angel potentially took one away from you. More

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Great experience Amazing customer service from jason the general manager who answer all my questions on the chevy bolt and to angel who followed up after the sale I pu Amazing customer service from jason the general manager who answer all my questions on the chevy bolt and to angel who followed up after the sale I purchased a 240 charger from there service department he followed up to let me know she shipped it to me I have 3 hours away i purchased many automobile ted britt Chevy treats you like family More

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