Hany Fares

Extremely Disappointing Experience – Brand-New Car Delivered Covered in Scratches We purchased a brand-new Toyota Camry for nearly $40,000, expecting a vehicle in perfect condition. Instead, we wer Delivered Covered in Scratches We purchased a brand-new Toyota Camry for nearly $40,000, expecting a vehicle in perfect condition. Instead, we were handed a car covered in scratches because of what appears to be extremely poor and careless washing practices at the dealership. We did not notice the full extent of the damage immediately because the scratches were temporarily hidden by what was on the car’s surface. After it rained and the residue washed away, we were shocked to discover scratches across the vehicle. We immediately returned to Toyota, and we were assured that everything would be fixed. We picked up the car that same evening, only to discover after the next rain that the exact same problem remained. The scratches were still there. To be fair, the salesperson who sold us the car did an excellent job and genuinely tried to help us resolve this situation. Unfortunately, the same cannot be said about the management. We emailed the General Manager and received absolutely no response. Ignoring customers who have spent nearly $40,000 at your dealership is unacceptable. We also took the vehicle to an independent body shop and had a third-party inspection performed. The findings confirmed the seriousness of the situation, with approximately 90% of the vehicle affected by scratches. When we returned to the dealership again, we spoke with a manager named William. His proposed solution was unbelievable: he suggested that we trade in our brand-new car and purchase another vehicle from them. In other words, after selling us a damaged car, the dealership’s solution was for us to take the financial loss on a trade-in and spend even more money with them. To make matters worse, William claimed that all black cars are supposed to look like this. Seriously? Is this the standard Toyota sets for brand-new vehicles? Are customers expected to accept a car covered in scratches simply because it is black? This is not a reasonable explanation, and it certainly is not an acceptable solution. We paid nearly $40,000 for a NEW car, not a used vehicle with damaged paint. Yet that is exactly how we feel: as if we purchased a used car that had been poorly maintained and then were expected to accept it as brand-new. A brand-new vehicle should not leave a dealership in this condition, and customers should not have to fight for a proper resolution after making such a significant purchase. The lack of communication from the General Manager and the manager’s proposed trade-in solution have made an already terrible experience even worse. We are extremely disappointed with how this dealership has handled the situation. The salesperson deserves credit for trying to help, but the management’s response has completely undermined our trust. We expected professionalism, accountability, and a brand-new car in proper condition. Instead, we received a scratched vehicle, empty assurances, no response from the General Manager, and a suggestion that we should spend even more money to solve a problem we did not create. Think twice before purchasing a vehicle here. Our experience has been absolutely unacceptable, and we would not recommend this dealership based on how our situation has been handled. More

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Hany is so amazing understanding he listened to me and ask few questions then he found my fifth car I boufrom him and woburn Toyota I will never buy any car from anyone except this decent man who clear ask few questions then he found my fifth car I boufrom him and woburn Toyota I will never buy any car from anyone except this decent man who clear the name of the car salesman Go try him please More

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Hany was accommodating, informed, patient, and a pleasure to do business with. I felt well cared for and calm throughout the entire transaction and I love my new car. to do business with. I felt well cared for and calm throughout the entire transaction and I love my new car. More

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If you are in the market for a new car please go and see Hany! He is the best at explaining and never making you feel pressured about the car buying experience Hany! He is the best at explaining and never making you feel pressured about the car buying experience More

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- Called Woburn in late December, greeted by Leon who told me availability of RAV4 Hybrid stock. Was upfront about the surcharge, and after shopping around various dealerships, I was pleased by the trans told me availability of RAV4 Hybrid stock. Was upfront about the surcharge, and after shopping around various dealerships, I was pleased by the transparency and also his dedicated help. - Arrived and checked the incoming stock of RAV4 Hybrids in the dealership and was happy with one that was coming in 2 weeks and decided to reserve it. - Gathered my insurance, job offer letter, driver’s license, proof of residency, and college diploma for the $500 discount, and my checks for the down deposit, and tripled checked with the sales associate and manager Sergio about all the documents I’d needed to bring so paperwork and processing would go quickly and smoothly. - I was elated when the car arrived 2 days before expected. I had prepared everything in advance, again to make sure that the paperwork would be quick and smooth and was told to only expect 1-1.5 hours of paperwork. Issue 1. That’s when the back and forth apologies and lies unraveled. 1-1.5 hours turned into multiple hours of them going back and forth asking whether or not they could cash my family’s cashier’s check. They could not due to “fraud” purposes, but they kept giving half-answers. I was told that they couldn’t accept a personal check without my brother being present. Luckily it was a cashier’s check, so now why won’t they accept it? They could also easily call my family to confirm their identities. Alternatively, they could easily call the bank and confirm it was authentic. Only hours later did they decide to tell me they just asked their head of accounting *DAY OF* if it was possible to use the checks, and they said it wasn’t legally possible since it was a 3rd party checking, meaning their name wasn’t co-signed on the car. You’d think they’d bother figuring that out when I had double-checked weeks before, right? I have screenshots of the texts confirming from the manager that they’d accept the checks, only for me to find out that they wasted my time and fees for the checks. They don’t care about your time, only making the sale. Despite the manager of the dealership lying to me and getting nothing but a half-assed apology and blaming other team members, all the time, fees, and effort of the checks were for nothing. Issue 2. As a recent female college graduate, I feel like they were trying to take advantage of me since my family wasn’t able to support me in person. The worst part was when they tried to sell me the car at an 8.29% APR for 5 years despite the Toyota website visibly and explicitly offering a 4.99% APR for 2 years. Their excuse was that the 8.29% APR was what the financing bank had given them after running my paperwork. My EXCELLENT credit score and high-paying six-figure salary clearly qualified for the 4.99% APR, which ultimately they gave me, but only after having to fight for it and waiting an additional 30 more minutes. More time was wasted when they already had all the information they needed to give me a lower APR, but after 3 hours of exhaustion and waiting, it felt like they were trying to scam me at a higher APR since it was the final stage before signing for the car. Issue 3. The best part was asking Mike, another manager, for a Lyft home (as the dealership usually does during the car selling process since it’s expected one may not have a car ride home), and he said they were unable to call a Lyft for us. He claimed I could have called one myself and they’d reimburse me for it, but after all the online reviews of Woburn Toyota not staying truthful to their refunds, I was skeptical. We later were able to find a Sales Associate who was able to immediately call us a Lyft, which only further proved how tactless and knowledgeable the “managers” here are about the policies of the dealership. Issue 4. Not only did they continuously lie on when my car would be ready to drive off the lot, but they also misplaced and lost my driver’s license and I have not heard back about it from anyone. More

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The best sale man around the country and dealership this my more then 30 cars I bought from this seller and dealer. Thank you again mr Hany my more then 30 cars I bought from this seller and dealer. Thank you again mr Hany More

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The salesman was great dealing with the finance department was not feel like I was sold a bill of goods on my extended warranty not happy at all with it department was not feel like I was sold a bill of goods on my extended warranty not happy at all with it More

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human being I bought my car from Mr H any Fares WHAT A GREAT EXPERIENCE HE SHOW ME THE DRIVE THROW SERVICE AMAZING BUILDING AND HE EVEN BOUGHT ME A LUNCH FROM th I bought my car from Mr H any Fares WHAT A GREAT EXPERIENCE HE SHOW ME THE DRIVE THROW SERVICE AMAZING BUILDING AND HE EVEN BOUGHT ME A LUNCH FROM the cafeteria thanks Mr hany woburn toyota lucky to have you More

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Awesome They were incredibly helpful in the selection process and in finding me the perfect car! I’d totally go here, they are knowledgeable and helpful. They were incredibly helpful in the selection process and in finding me the perfect car! I’d totally go here, they are knowledgeable and helpful. More

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smile worth a million $ it is so great to be greeted by amazing honest smile if you do not believe me come to woburn Toyota and ask for Hany thank you my friend and thank it is so great to be greeted by amazing honest smile if you do not believe me come to woburn Toyota and ask for Hany thank you my friend and thank you for woburn Toyota More

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