Richard Alessi

I went in to buy a new car, where I already knew exactly what I was going to buy. Undisclosed market rate adjustments caused me to leave the dealership. The salesperson I worked with was friendly but the ge what I was going to buy. Undisclosed market rate adjustments caused me to leave the dealership. The salesperson I worked with was friendly but the general manager Rich Alessi would not sell the car for MSRP. There was a 4,000$ markup on the car, and we were given figures of other cars there going up to $7000 over MSRP. After being told this was standard for all dealerships with this car (a 2023 AWD Corolla hybrid) the next dealer I called sold me MSRP with no questions asked or negotiations needed. More

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Thinking of buying or leasing a new car from here? DONT!! My experience has been nothing short of awful! Once they have your money, they couldn’t care less about you! I leased a brand new 2022 highlander on My experience has been nothing short of awful! Once they have your money, they couldn’t care less about you! I leased a brand new 2022 highlander on November 1, and it has been sitting in their basement since December 8, due to a part availability issue, which is a direct result of their inability to correctly do their job. This dealership is completely incompetent in both vehicle service and customer service. I have now been without my BRAND NEW vehicle for 63 days and counting due to an issue with the WINDOW that was avoidable. Woburn Toyota has been completely useless, non attentive, and non-communicative during this time. My email to the service manager, has gone completely ignored and unanswered, and there has been no outreach by anyone to check in, which is unacceptable. My vehicle has now been sitting in their basement for 9 weeks, and there is STILL no resolution or even minimal attempt to resolve this matter. I have a vehicle that is being paid for and is unusable, which is unacceptable. Woburn Toyota has been completely incompetent and indifferent to this situation. Do they really expect customers to purchase a vehicle that they can’t drive? Sounds ridiculous doesn’t it? Well, this is what they have asked me to do. I have owned this car for 100 days, and have only been able to drive it for 37 or those days. The disregard of this situation by Woburn Toyota is completely unacceptable. Do yourself a favor and choose a different dealership. Our gut told us to go with Toyota of Danvers, and we should have listened. More

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Woburn Toyota as changed - customer service is not there focus any more. On hot day in July - no AC in this new building - no apologies and special accommodations. I was there longer due to a billing err focus any more. On hot day in July - no AC in this new building - no apologies and special accommodations. I was there longer due to a billing error that I caught! More

by TJMOHAN5 Verified Customer Verified Customer

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Worst Business Operations Ever This was hands down the worst customer service experience I've ever experienced. Shadiest business I've ever been to who is never willing to admit its This was hands down the worst customer service experience I've ever experienced. Shadiest business I've ever been to who is never willing to admit its own mistake. I will never go to these people again. I had my car towed to Woburn Toyota on December 19th because the steering wheel was locked and not allowing my car to start. My advisor was Michael (can't recall his last name). He seemed like a great guy who was going to take care of my car. Michael had explained to me that he wasn't sure why my steering wheel was locked: it could be 1 hour of work and a quick fix or 5 hours of work and a lot of money. I told him to proceed with the 1 hour of work. As hours passed the next day, I called multiple times to figure out why Michael hadn't gotten back to me. It turned out that he had gone through with the 5 hours of work without giving me a diagnosis, an estimate, or asking for my approval. On top of that, he said it would cost me almost $900. To say I was not happy is an understatement. I arrived at Toyota and asked what was the issue with my car. Michael said that my car wasn't detecting the key and that the mechanics reprogrammed the whole software (similar to restarting a computer). At the time I was very skeptical of this accusation. My key had worked just fine and definitely wasn't the issue. After arguing with Michael and the Service Manager regarding the teams lack of communication, they finally agreed to sell me the reprogrammed key and charge me for 1 hour of work totaling to $400. I was ok with paying that fee and had moved on. Flash forward to New Year's Eve. I walk to my car after work, and the same issue transpires. STEERING WHEEL LOCKED. I spent New Year's Eve stuck in the parking lot at my work thanks to Toyota. Reasonably furious, I set up an appointment with Toyota of Woburn for January 2nd at 6 am. I called them at 11 am and 1 pm asking for updates. Nobody wanted to reach out to me regarding my car. Finally, I got in touch with a service advisor after hours of waiting for a response. They said that my car needed a new steering wheel lock. Essentially, in my first visit Toyota "reset" my car. It's very similar to unplugging your computer and hoping that this "reset" will fix the issue. They didn't acknowledge the REAL issue with my car which was the steering wheel lock. They charged me $400 to do something that NEVER had to happen. I tried explaining this to my advisor and all he did was argue back and say: "there's no evidence that this issue is related. I have to assume that another issue transpired." They are charging me $500 on top of the original payment. This is the biggest joke of an operation I've ever encountered. Toyota had the chance to right its wrong, but this stubborn firm is NEVER willing to admit its own mistake. Do yourself a favor and never go to Toyota of Woburn. More

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UPDATE - Bad experience with my service (resolved) Update - The Director of Fixed Operations called to reassure me that the bad experience I've encountered was resolved by providing training to the t Update - The Director of Fixed Operations called to reassure me that the bad experience I've encountered was resolved by providing training to the technician so this does not happen again to anyone else. He was very friendly, sincere and nice. I really appreciate him calling to follow up and discuss about the issue. Definitely good customer service! _________________________________________ I usually don't write bad review as I believe in second chances but I feel that this review needs to be written so others can be warned of my bad encounter with the service department today. I took my car (2019 Toyota Corolla) in for a 15K mile service which consists of a tire rotation , fluid checks/adjust and etc. When the service was completed, I was assured that everything had been done. I left the dealer but in my guts I had a feeling something was off so I checked my tires to see if they were rotated. Upon checking, the technician (Cody Harris) never actually rotated my tires as I had one off brand tire in the front and it was still in the same spot. I drove back and he played it off as that it didn't need to be rotated because they were all the same tread depth. This is not true because the off brand tire has more depth and I wanted it to be in the rear due to the car being a front wheel drive and it makes more sense to have same set of tires being in the front. It was very disappointing that they lied to me as a customer. I assume that since my car only had 7K miles, he didn't want to do the actual work and assume that everything is fine which is unacceptable. He should've performed the work that he wrote down on the service paperwork. I didn't make a big scene as I was there already for 1 hour and wanted to just go home. There was a nice lady (a manager but I did not get her name), she had him rotate my tires and I left. Anyways, on the ride home, It makes me question as to if he even did any of the work that was mentioned on my service paperwork. I've been coming to Woburn Toyota for service as my primary Toyota dealer and it has been great. I am not sure what happened today but Cody Harris definitely needs to be retrain in integrity, ethics and moral as he lied to me (the customer) and never actually did the work that was intended to be performed. I did call the GM and leave a voicemail to let him know of my issue that I've encountered. Obviously he does not care to return my call so I will be taking my business elsewhere for the future. More

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The Twilight Zone of Car Dealerships Have you ever complained about a wrong order or poor service at a restaurant (or complained to the customer service department at any store)? Have you Have you ever complained about a wrong order or poor service at a restaurant (or complained to the customer service department at any store)? Have you ever then been shouted at for voicing your complaint? Where any of those transactions worth 20-30k? During a sales transaction, I asked Rick Despres about a potentially better deal posted on the dealership’s website. Also, I asked to see the financial breakdown of the sale and the applied offer (because the first time I worked with this dealership, I ended up with a grossly underestimated trade-in value). In response, Rick Despres aggressively ripped a sales document out of my hand and walked away. Luckily, I did not get a papercut. Confused, my husband and I sat there for thirty plus minutes. I asked to speak with manager Steve Amaral. He never made an appearance. Instead, he enlisted Wally Sabet to act as the middleman for this transaction. My husband asked why we weren’t talking with Rick Despres. In response, Wally Sabet’s shouted (and I do mean shouted): “Who do you think you are? I am the source” as he stood up out of his chair, raising his voice while causing a scene on the sales floor. My husband said that: “He meant no disrespect by his question, sir”. To which Wally responded: “Not to call him sir”. He then asked my husband if he needed to be told to leave and have a nice day in another language. This encounter felt hostile. In fact, I have reported this incident with Toyota directly. Further, at that point, we had been at the dealership for over three and a half hours. Initially, we waited 30 minutes for our scheduled appointment. (Jennifer, the receptionist, indicated that walk-ins had priority over our scheduled appointment.) We then spent hours sitting at an empty desk. Our sales consultant, Manale Mourjane, walked aimlessly around the sales floor in 30-minute (or more) intervals, waiting for answers from other sales employees that knew the answers. (She even had her coworker, Mike, show her how to log into the system. It took her 30 minutes to scan a copy of my license.) In no circumstance is this dealership worth your time or money.... Go elsewhere. (Note: As for the car service department, my new 2017 Camry had chronic alignment and suspension issues. In 2019, the service department indicated that it just never had an alignment (it had already had a handful). It took weeks for Woburn Toyota to email me copies of my service records. (I actually had to email Toyota directly, since all I received from Woburn Toyota were sarcastic comments.) More

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Sales experience Robert Fahey is professional, and technically a resource and a trusted sales person that I have done business with for many sales. He takes the time w Robert Fahey is professional, and technically a resource and a trusted sales person that I have done business with for many sales. He takes the time with no pressure to make sure I am satisfied with a deal. Robert is the real thing as far as trust that the customer is looking for. Robert made sure I had the best look at vehicles. His after sales service to me was priceless to getting acquainted with a new vehicle and its features. He was always available for questions. I would highly recommend Robert Fahey. More

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Fast service Made an appointment online for 11:15 and left 45 minutes later,,great and fast service and the place was full,,also good on the house coffee!!! Made an appointment online for 11:15 and left 45 minutes later,,great and fast service and the place was full,,also good on the house coffee!!! More

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Great staff amazing dealership! Woburn Toyota is hands down the place to go. Wether your buying or having you vehicle serviced you get great customer service all around. This dealer Woburn Toyota is hands down the place to go. Wether your buying or having you vehicle serviced you get great customer service all around. This dealership has an amazing staff including Rich Alessi who was respectful and professional and extremely helpful! Kal who sold me my new Toyota Highlander was efficient and very friendly. Having these gentlemen on your staff makes my experience one of the best ones yet!! More

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The car! Woburn Toyota is really great. Everyone that works there is helpful and friendly. I’ve been a customer for 20 years and will be for another 20 Woburn Toyota is really great. Everyone that works there is helpful and friendly. I’ve been a customer for 20 years and will be for another 20 More

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