"I contacted this dealership on 12/11/19 with interest in..."
I contacted this dealership on 12/11/19 with interest in a used 2012 GMC Sierra 2500hd duramax I was intrested in purchasing if all checked out. I was put in touch with the sales associate Nataleigh Briscoe around 10am. I expressed my interest in the truck and wanted to see actual photos of the vehicle, the carfax and the latest maintenance report on the vehicle. She said she would text me her contact info immediately and send photos and the carfax over that afternoon. I reached back out 2 hours later as she never sent her contact info and expressed my interest in the carfax and photos again. She immediately sent her contact info over. (No carfax or pictures)
At 5pm I text Nataleigh with no response, so I contacted the dealership directly and was told she was with a customer so I contacted the dealership through there internal mailing system directly from there website. From here I was put in touch with Harley Callahan one of the internet sales managers. He apologized and pawned me back of on Nataleigh. Nataleigh reaches out by phone at 5:57pm. I was unable to answer and when I returned the call I was told she left at 6pm. I relayed this to Harley abs he said he would have her contact me in the morning. I also redundantly text Nataleigh requesting she send the pictures and info the next morning as I’m trying to plan time to travel the 6 hours one way but won’t be doing so without the info.
I reached back out to Harley at 9:30am the next day asking him to have anyone contact me with the requested info. No response. 10:30 am I call the dealership and get another sales associate while pretending to not already be dealing with anyone else. I get Stephen to answer som basic questions and almost immediately sends the car fax or auto check (off brand carfax) report and the truck checks out well. He says he is headed to take pictures right then for me. I also requested the most recent maintenance of inspection report of the vehicle. He responded at noon that they do run them through maintenance but never sent a report I asked at 12:45 if he had taken pictures yet and received no response. At 3:15 I sent them the following message.
“It baffles me that you can't take the time to send a few photos or even respond when I have 25k cash to spend and am willing to come 6 hours to come purchase a vehicle from you.
I'll be leaving a detailed negative review and will move on with my vehicle search.”
At 4:20 they finally responded with a generic apology and 3 photos of the truck... you can’t even see the entire right side in the photos... ya after you treat me like I don’t matter then send half xxx photos I’m
Going to come spend 25k with you guys, get real...
Oh and along the way they mentioned that all of there prices are listed assuming you trade in a vehicle otherwise that are 2k more of you pay cash... that isn’t listed anywhere on Autotrader or on www.ardmorechevybuickgmc.com so in my opinion that is also false advertising.
If you value customer service at all I would stay far far away from this place. They will only waste your time.
Other Employees Tagged:
"New Name... Same Liars"
I have no complaints about my salesman. Harley and the guy he was training were both straight forward and friendly. Harley ended up being the one to do my final finance paperwork. I do, however, have major complaints about the finance team. Rocky is an arrogant jerk, as always. Everyone there lied about the original price of the vehicle. Why list something online, and then try to tack on $2,000 because I didn't have a trade, and then $1,000 because I required financing? None of that was listed online ANYWHERE. No one was able to locate it on their own website, or in house. Matt, the "finance manager", left his office to find "the paper" and never returned. Then, they wanted ME to pay the bank fees, that were supposedly $1795 + a $495 processing fee. Once I finally got the original bank offer on paper in front of me, I discovered that the TOTAL fees from the bank were in fact $395. I told them 3 times I didn't want a warranty, but they refused to sell the car without it. They stated the bank required it. That was nowhere on the paperwork either. They admitted that their buyer had been paying too much for used vehicles, so they couldn't afford to sell it for the internet price. I got them talked down to $1500 OVER the internet price, plus a $1995 warranty (that I didn't want), and some overpriced GAP coverage. I financed more than I wanted to, but I signed and left because I was tired of dealing with them all. It may be Patriot now, but they still do business JUST like when it was Brad Fenton Superstore.
They got my pickup out before they say . Very pleased with all service writer. They told me it would be at lease 1 hour but got it out munch soon.
"Sales staff very friendly and efficient."
Sales staff was very knowledgeable,friendly, and efficient. Very little wait time. I would recommend this dealership to family and friends. Overall very good experience.
"Great experience "
This is a great dealership. They are very professional and got us into the right vehicle. No stress experience and i would recommend them to anyone.
Other Employees Tagged:
Nick Tubbs, Christopher Watts