Harold Dean | Page 2

Very impressed with the job they did and the time they did it in. My truck drives like it's new again!! did it in. My truck drives like it's new again!! More

by CTEAGUE918 Verified Customer Verified Customer

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This dealership they will do their best to sell you a car and even if you tell them no they still try to talk into it that’s all I like they don’t give up and even if you tell them no they still try to talk into it that’s all I like they don’t give up More

by JBOX5619 Verified Customer Verified Customer

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Took care of my issue and in a timely manner. Would recommend if you are looking for a vehicle. Would recommend if you are looking for a vehicle. More

by BIOMETMORGAN Verified Customer Verified Customer

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I left 2 messages over 2 days to schedule an appointment, nobody ever called back. I was told the oil change and tire rotation would take about 45 minutes. After waiting an hour and a half I asked about th nobody ever called back. I was told the oil change and tire rotation would take about 45 minutes. After waiting an hour and a half I asked about the status. The rep went to check and said the car was waiting in back to change a wiper blade. I won't even get into the condescending comment from another rep. Being busy is not an excuse for this type of service, I have been an ORR customer since I moved into the area 17 years ago. Your organization has changed and become more complacent. Now I have to rethink my continued use of your services. More

by Gary Verified Customer Verified Customer

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Great experience, great costumer service. Great work done on my car. Comfortable waiting area :) Always a pleasure visiting 👍 Great work done on my car. Comfortable waiting area :) Always a pleasure visiting 👍 More

by kelly.johnson31076 Verified Customer Verified Customer

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Very friendly took a little longer than expected. Good customer service with a comfortable waiting area. Good customer service with a comfortable waiting area. More

by Shepard, G Verified Customer Verified Customer

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Randy and the Orr Team have done a great job with all of our vehicles. I have reccomended them to others for maintenance and repair as well as tires. our vehicles. I have reccomended them to others for maintenance and repair as well as tires. More

by JACKYSMITH1063 Verified Customer Verified Customer

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Aaron was a good sales person. He made sure I was comfortable with my test drive. Made sure my wife was happy with our vehicle. Giving we drove 3 hours for our new truck it was wor He made sure I was comfortable with my test drive. Made sure my wife was happy with our vehicle. Giving we drove 3 hours for our new truck it was worth it. Extremely satisfied !! More

by thurmanol55 Verified Customer Verified Customer

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Harold was helpful and let me know about a TSB that had been released for my vehicle pertaining to an issue that I was experiencing. been released for my vehicle pertaining to an issue that I was experiencing. More

by ahicktiger Verified Customer Verified Customer

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I recently had my transmission go out with 59,800 miles on my 2020 Tahoe .Harold Dean has always been very responsive in a timely manner. This time he was out sick for 2 weeks before I went to the dealers on my 2020 Tahoe .Harold Dean has always been very responsive in a timely manner. This time he was out sick for 2 weeks before I went to the dealership and met with the service manager , Jerrod Faber, and got the straight story about the backlog of Transmission Repairs being taken care of at ORR ,on behalf of General Motors. I did not understand the magitude of the problem and was not crazy about waiting 12 more days , but appreciated Orr's efforts . I was told that some customers were waiting 6 - 8 weeks for their transmission repairs and felt lucky I was out for almost 4 weeks and was covered by warranty . More

by WJC0 Verified Customer Verified Customer

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