Harold Story | Page 6

Was told to make an appointment for my extra key to get programmed. I was told it would be an hour long appointment. I had to take off work for the 3 pm appointment because the lady booking the appointment programmed. I was told it would be an hour long appointment. I had to take off work for the 3 pm appointment because the lady booking the appointment didn’t want to make an appointment after 2:30. After arguing with her she did push it to 3 pm. I still don’t understand that one because if it’s only an hour appointment, they could have scheduled it for 4 PM. Anyways, after I got there, I slept for over an hour just to be told that they needed a code from Kia and could not program my car key. This was after I had waited for six weeks for them to even get the key to me. After throwing a fit, the manager did finally make it to where they came to my town to pick up my car and program the key and return my car to me. I hope they have better service in the future!Strike out this time. More

by mdf1014 Verified Customer Verified Customer

Report | Print

Such good service from Patrick and Kia Optima. Everyone was respectful and kind. My needs were all met. Thanks to Kia Optima. My Kia Optima has served me well. Everyone was respectful and kind. My needs were all met. Thanks to Kia Optima. My Kia Optima has served me well. More

by Franceiljohnson Verified Customer Verified Customer

Report | Print

Service is always excellent Patrick was so thorough and Bree was so helpful and sweet! Looking forward to my next service appointment Bree was so helpful and sweet! Looking forward to my next service appointment More

by rosofi1104 Verified Customer Verified Customer

Report | Print

I have already written a google review in regards to this. There guy that does PDR paint-less dent repair also had my brand new car painted. this. There guy that does PDR paint-less dent repair also had my brand new car painted. More

by donotsend0 Verified Customer Verified Customer

Report | Print

Worse service we've EVER had! James in the service dept. was terrible! He would say we're getting our car a certain date then we wouldnt6hear from him. We don't live in Oklahoma s James in the service dept. was terrible! He would say we're getting our car a certain date then we wouldnt6hear from him. We don't live in Oklahoma so I pray we don't have to do business with them again. More

by CHIP.HANSON01 Verified Customer Verified Customer

Report | Print

The customer service was very good. The wait time was very short. Overall, i give them a 10 out of 10. The wait time was very short. Overall, i give them a 10 out of 10. More

by ramonamayor Verified Customer Verified Customer

Report | Print

This dealership used to be pretty chaotic but things have finally actually gotten better! The new management and organization is showing a positive effect. I noticed a lot of good and professional changes. finally actually gotten better! The new management and organization is showing a positive effect. I noticed a lot of good and professional changes. I can actually get in contact with an advisor now. That was previously impossible unless they gave me their personal cell phone. I truly used to hate going there after so many failed visits leading to comebacks for something they messed up. They are actually regaining my trust after a rough 2 years. More

by dartanyanaingram Verified Customer Verified Customer

Report | Print

Great customer service, always a clean waiting area. Always welcomed in a prompt and courteous manner. Always welcomed in a prompt and courteous manner. More

by rcg92964 Verified Customer Verified Customer

Report | Print

Very friendly and communicative. Easy drop off, clean and comfortable waiting area. Always gives a number to communicate if I leave property during scheduled maintenance. Easy drop off, clean and comfortable waiting area. Always gives a number to communicate if I leave property during scheduled maintenance. More

by bren.owens Verified Customer Verified Customer

Report | Print

Patrick was the best advisor I’ve ever had write my vehicle up very helpful and respectful 5star vehicle up very helpful and respectful 5star More

by johnathanbarnett971 Verified Customer Verified Customer

Report | Print