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Harrison Totherow
Harrison Totherow, Sales, Hendrick Honda
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Harrison Totherow

Sales

Hendrick Honda

8901 South Blvd
Charlotte, NC 28273

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1 Review of Harrison Totherow

December 21, 2017

Dealership Rating

"DON'T waste your money shopping here!"

- Derrick Emanuel

I wasn't going to leave a bad review, even after they gave me such a difficult time purchasing the vehicle I wanted but, now I have no choice. After my less then horrible purchasing experience and having my vehicle so called, "detailed" with tint solution, dead bugs, and leaves in the back seat of my vehicle and under the hood. It turns out the vehicle is also a piece of trash! I'm glad I didn't pay what they were asking initially. That "its a honda" garbage all these commercials and dealers are constantly saying means nothing when the window on the vehicle doesn't even work properly. And before you say, maybe it was the previous owner, there was none. I'm the first owner, which means honda build garbage right off the assembly line. The glove box doesn't even have a light in it and its a touring model, thier so called top trim level (no power passenger seat either, real quality). But enough with the garbage that they sold me, let talk about this great customer service. The vehicle is still under warranty and I already drive 87 miles back to the dealership to fix the window. When I get there, the lady that took my keys to service the window asks me, "do we have the part." I don't work there, how am I suppose to know. Then when they finished "diagnosing" the problem, I was told that the part was overnighted and I would get a call the next day to reschedule the repair. Yeah, that was Monday and its Thursday now and still haven't heard anything about the parts or my window being fixed. I wonder if a broken window and a glitchy navigation system could be considered under the lemon law because, I seriously ready to get out of this car if, Honda, can't even get the electrical right on a window.

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Recommend Dealer
No
Jan 11, 2018

Hendrick Honda responded

Dear Mr. Emanuel, I'm sorry to hear that your experience wasn't what you had hoped. Our customers and their vehicles always deserve the highest amount of respect and good service, and this is what we hope to provide when they are in. It does seem odd that you are having the technical issues that you are having, as Hondas are traditionally very reliable cars and consistently win awards in each of their respective categories. I will be sure to forward your feedback to the appropriate management team. In the meantime, you are welcome to contact me at 704.552.3318 with any other pertinent information. Kind regards, Anne Lewis, Customer Relations, Hendrick Honda

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