Harvey Nyien | Page 20

Harvey was just amazing! He did a great job explaining everything, showing us what we were looking for and walking the extra mile (literally!) when it came to patience, kindness and even staying after we everything, showing us what we were looking for and walking the extra mile (literally!) when it came to patience, kindness and even staying after we were handled our new car after 9:00pm! He was so warm and nice, he is the best of the best! Thank you Harvey for making our visit and business a success! More

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Harvey was and is SO helpful, showed me all the new features, continues to answer questions, and has the opposite personality of typical "car sales" pressure tactics. He is patient and kind - was the features, continues to answer questions, and has the opposite personality of typical "car sales" pressure tactics. He is patient and kind - was the perfect fit for us! While we waited for finance department he put the time to great use to help set up features in the car and educate me on the new features! We were so grateful to have worked with him on purchasing our new family van! Highly recommend him!! More

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Harvey was very helpful and knowledgeable. from the time we asked to test drive till the end when we drove off with my dream truck! Thank you so much! we asked to test drive till the end when we drove off with my dream truck! Thank you so much! More

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Amazing experience! Harvey made everything seamless.......will definitely be back a 3rd time!! This was our second experience buying from Toyota of Naperville and will return for all future ne seamless.......will definitely be back a 3rd time!! This was our second experience buying from Toyota of Naperville and will return for all future needs!! More

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Harvey is a nice salesman, and answered all our questions on the new car we leased. Harvey was very patient with us since we hadn't purchased a car in a long time. on the new car we leased. Harvey was very patient with us since we hadn't purchased a car in a long time. More

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I would like to commend Harvey Nyien for his efficient handling of the transfer of our three year lease to purchase of our 2018 Toyota Sienna on February 15th. My wife Mary Ann and I have been Toyota own handling of the transfer of our three year lease to purchase of our 2018 Toyota Sienna on February 15th. My wife Mary Ann and I have been Toyota owners since 1984 and have purchased six vehicles from Toyota of Naperville. WE have been loyal service users of your facility since our move from Palos Heights to Aurora in 1998. Harvey is a super sales rep and interesting personality. He makes a customer feel like he has a close friend not a pressure sales person. Keep up the good work. Robert A Guenzler 3711 Baybrook Drive Aurora 60504 More

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Overall, Naperville dealership is top notch from sales to finance to service. Harvey does a great job of explaining differences in models and accessories. Perceives what you need and gets a deal done in a ti finance to service. Harvey does a great job of explaining differences in models and accessories. Perceives what you need and gets a deal done in a timely manner- no excess time messing around including trade-in values!! More

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I began pursuing a vehicle purchase the day after Christmas 2020. My research led me to a 2021 Sienna Platinum AWD. I worked with Harvey Nyien who pointed me to the exact model and color combinatio Christmas 2020. My research led me to a 2021 Sienna Platinum AWD. I worked with Harvey Nyien who pointed me to the exact model and color combination that they had in stock. Harvey let me drive the vehicle home to have the wife and kids check it out. I returned the vehicle and Harvey and I discussed specific features between the Limited and Platinum. I left the dealership with the understanding that Harvey and I would regroup in 2-3 months. After that initial dealer visit, I learned that the Platinum has too few features to justify the $3k price increase over the Limited. A week after my visit, Lisa Zwier contacted me; I informed her of my shift in plan and to have Harvey contact me if a Limited FWD shows up in the exact color and configuration in their inventory. If the numbers work between trade-in and the new vehicle, then I would pull forward my purchase. Now in mid-January momentum picks up. Harvey provided his manager’s first proposal; a small discount below MSRP. I checked three other stores in the area to test the market. Within a day I found two other stores with listings from iseecars.com that beat Toyota of Naperville’s proposal. I notified Lisa and Harvey of that point, and Harvey’s manager quickly matched the lowest competitor’s price that I shared. I accepted their proposal and proceeded to have my trade-in appraised. Two days after agreeing on the new vehicle price, I had Toyota of Naperville, Valley Honda, CarMax, Carvana, and Vroom appraise my trade-in. Toyota of Naperville’s was the lowest cash offer. But factoring in the tax savings from trading-in, their offer was above the cash offers at CarMax and Valley Honda; and $200-$400 below Carvana and Vroom. I realized that the $300-$500 difference was not worth the inefficiency of dealing with a separate transaction with yet another company. The final week of January 2021, Toyota of Naperville provided me with the most efficient transaction in 22 years of purchasing vehicles. Harvey was efficient in handling the transaction between the new vehicle and trade-in, preparing the paperwork for my visit to the Finance office, transferring plates, and setting up the Toyota connected services on my phone in less than 30 minutes. I was then transferred to Mukesh in the Finance office. He politely asked me to hear him out; he made his spiel on the add-ons and I politely declined them. He understood completely and wrapped up the transaction within five minutes. He provided my tax forms, mileage disclosures, and registration and sent me on my way to the delivery center. I rejoin Harvey in the delivery center and he walks me through the key features of the Sienna Limited FWD. He sends me on my way after 10 minutes. TL; DR: Harvey’s no-pressure approach is highly appreciated; easily the best salesperson I have worked with in over 20 years. Lisa Zwier’s follow-ups were valued, showing interest to make a transaction work without being pushy. Ryan’s approach for arranging the transaction on both new and trade-in without forcing compromises is a template for Sales Managers tact. Mukesh’s professionalism is a nice departure from other vehicle closers I worked with on prior vehicles. I wasn’t chiseled or felt violated after completing the finance portion of the transaction. If you are in the Chicagoland area and are focused on a Toyota, just go to Naperville. More

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I buy 2016 Toyota Sienna . He is very professional and helpful .I like Toyota of Naperville and Harvey . Thanks guys !!! If I need next car I go to them . helpful .I like Toyota of Naperville and Harvey . Thanks guys !!! If I need next car I go to them . More

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Harvey Nyien was very informative and helped my wife and me greatly in obtaining the Rav 4 hybrid we were looking for. It will not only save so much money on gas but will also help save the planet. he wen me greatly in obtaining the Rav 4 hybrid we were looking for. It will not only save so much money on gas but will also help save the planet. he went through the options and gave us loads of attention and explained everything very well to us. this is the second rave 4 I have purchased from Toyota of Naperville and Harvey was just super and so too were the rest of the gang who work there. They put on the three m coating and the inside coating for us and the ceramic undercoating. I was very well pleased. the tinting on the windows is dark enough but is still legal in our state so I was glad that they kept it all within the law. Harvey and the others said if I have questions I should call or stop by and they would explain or try to explain whatever my questions on the new vehicle might be as this is the first hybrid car I have ever owned. The lady in the service department is always so kind and professional. I always give her two thumbs up.. Thanks, Harvey and the Toyota staff, William and Jie Benson More

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