Hayden Hicks

Very pushy shady lying manipulative people. I took my business to Ford and they treated me with the utmost respect 🙏 I took my business to Ford and they treated me with the utmost respect 🙏 More

by YOLANDASPENCE12 Verified Customer Verified Customer

Report | Print

Great experience all the way, from sales to service. Jerry Hunt continues to impress and will keep my business! Jerry Hunt continues to impress and will keep my business! More

Report | Print

My experience with Jerry Hunt Supercenter of Salisbury was not a pleasant one........ until the redemptive values of Hayden Hicks (Group President) & Brandon Padgette (Service Manager). My salesman was Jo was not a pleasant one........ until the redemptive values of Hayden Hicks (Group President) & Brandon Padgette (Service Manager). My salesman was Jonathan Branch, who I do not recommend working with. Long story short, the car I wanted was scheduled to be serviced, but Jonathan told me it was only the typical protocol stuff: new tires, oil change, testing battery & other functions, etc. I test drove it, paid for it, & was told it would be ready in two days. I received a call the day I was to p/u & was told the new axles just put in didn't fix the problem, & that they didn't know what was wrong & needed to troubleshoot. I was never told there was a problem & expressed my concern. I also had a rental car that was to be turned in, that was only covered by insurance through the turn in day. I asked Jonathan about the dealership covering the rental for longer. He had the audacity to tell me the dealership does not cover rentals, & that "it was determined there was an issue with the vehicle AFTER I purchased it", directly quoted. This was a complete lie! I was livid & horrified I had bought a lemon. My stepdad involved a lawyer, my family was so worried. I was finished dealing with Jonathan & thought a manager would care more about customer satisfaction. Boy, was I right! Hayden Hicks was kind, understanding, & values customer satisfaction. He covered the more than a week's additional rental car fees & made sure I was given daily communication of the car's status. Then, after I p/u the vehicle, I experienced poor battery issues. Jonathan showed me the pic of the battery testing "good" while being serviced at 97%, but he also referred me to Brandon from the service dept. Brandon clearly shared the same values as Hayden! He said their service dept was backed up, but he wanted this checked out ASAP. He wanted me to take it to a local shop for a full starter diagnostic, that would be paid for by the dealership. Even when I told the shop owner they should call the dealership to get payment over the phone, they were extremely apprehensive. But, I could hear the surprise in her voice when Brandon started to give payment info. In addition to the diagnostic, I ended up needing a new battery too, so the bill wasn't cheap. I & my family FINALLY felt relief that I had gotten a good vehicle, redeeming my confidence in JHS of Salisbury. Those two men are the only reason I'm giving 3 stars. I wish I'd been assigned a salesman from the get to, who cared more about customers than sales. I highly discourage anyone from working with Jonathan Branch. He will lie to your face to sell a car. Thank you to the excellent customer service efforts of Hayden & Brandon, & their dedication to customer satisfaction! More

by MINDYMEZZO77 Verified Customer Verified Customer

Report | Print

I love coming here for service. They always take care of me in a timely fashion! They always take care of me in a timely fashion! More

by jlsain Verified Customer Verified Customer

Report | Print

Good cars but not happy at all with the service department advisors up front especially Brandon. Needs to do a much better job. And the dealership needs to follow through with what the promise department advisors up front especially Brandon. Needs to do a much better job. And the dealership needs to follow through with what the promise More

by ARON2 Verified Customer Verified Customer

Report | Print

Great amount of nice car’s service was great friendly people who are interested in helping people who are interested in helping More

by PRESTONCOBBS Verified Customer Verified Customer

Report | Print

Sales person Mimi was very attentive answered all questions was not pushy which i appreciate my only reason for not giving 5 stars was the time it took from the time we agreed in a price and before questions was not pushy which i appreciate my only reason for not giving 5 stars was the time it took from the time we agreed in a price and before i could walk out the door was 2 hours. i did not finance just wrote a check, so did not understand why i had to keep waiting for one thing then snother More

by JM.HARWELL Verified Customer Verified Customer

Report | Print

Great place to purchase a vehicle and get it serviced also. I will be back!! also. I will be back!! More

by brandonp0317 Verified Customer Verified Customer

Report | Print

It seems that everyone here is trained to break any promise snd lie about anything to nake a sale promise snd lie about anything to nake a sale More

by KINGCOBRA861 Verified Customer Verified Customer

Report | Print

Loaner car had broke windshield and was nasty inside and out and reeked of weed. Did not receive any paperwork of the work that was done to my vehicle out and reeked of weed. Did not receive any paperwork of the work that was done to my vehicle More

by MONTJEFF3341 Verified Customer Verified Customer

Report | Print