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Hayden Knowles
Hayden Knowles at Five Star Subaru of Grapevine

Hayden Knowles

Express Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
94 Reviews

Dealership Experience

4 yrs, 5 mos

5.0

94 Reviews

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94 Reviews of Hayden Knowles

November 02, 2026

Dealership Rating
Employee Rating

The Professional excellency with the different jobs. Excellent Customer Service & they listen to the Customer. All employees walk around as if they enjoy being at Work. More

by ritastewart56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 02, 2026

Five Star Subaru of Grapevine responded

Thank you,ritastewart56, for the wonderful feedback! We love to hear that our team's enthusiasm and dedication stood out during your visit. We pride ourselves on listening to our customers and providing top-notch service across the board. Thank you for choosing Five Star Subaru. Let us know how we can help you enjoy your new car by staying in touch at 817-438-1700. Congratulations! Best regards, David Cheney, General Sales Manager

October 21, 2026

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Employee Rating

Your customer service Hayden k. did fantastic job for doing assisted all the service i needed. Also she’s very nice person and happy too. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2026

Five Star Subaru of Grapevine responded

Will, Thank you for the wonderful feedback! Hayden is a fantastic part of our team, and we’re so glad her positive attitude and helpful service made such a great impression. We appreciate your support and look forward to serving you again at Five Star Subaru. Reach Hayden or me at 817-438-1700 for future vehicle care. Best regards, Jakob Ritter, Service Director

October 03, 2026

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Employee Rating

perfect, A+ , very fast, detail, nice inspection, everything you need is detailed, easy to set and appointment More

by aurun1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2026

Five Star Subaru of Grapevine responded

Aurun1234, Thank you for taking the time to share such a great review. We strive to make scheduling seamless and our inspections as thorough and detailed as possible at Five Star Subaru. We truly appreciate your support and look forward to scheduling your next service appointment at 817-438-1700. Safe travels, Jakob Ritter, Service Director

August 29, 2026

Dealership Rating
Employee Rating

Should not take 2 hours for an oil change especially with an appointment. Maybe hire more employees or manage appointments slots so that wait does not exceed an hour. More

by Ckculps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print

August 05, 2026

Dealership Rating
Employee Rating

Customer service at this dealership is great! Excellent follow up with the customer. Took my Forester in for an oil change. Hayden was great at assisting through the process. More

by mcguirejulie111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2026

Five Star Subaru of Grapevine responded

Thank you, mcguirejulie111, for your wonderful review! We're so glad you had a great experience with our service team. It's great to hear that Hayden provided excellent assistance and kept you informed throughout your Forester's oil change. We truly appreciate your kind words and look forward to seeing you again at Five Star Subaru. Give us a call at 817-438-1700. Safe travels, Jakob Ritter, Service Director

August 02, 2026

Dealership Rating
Employee Rating

I already provided Dealer Rayer a summation of my experience today and it is not my fault that your system is not user friendly More

by JTP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 02, 2026

Five Star Subaru of Grapevine responded

JTP, Thank you for rating your experience with Hayden and the Five Star Subaru service team. If there is anything else you need, please call 817-438-1700. We appreciate you, your business and taking the time to share another survey. Sincerely, Jakob Ritter, Service Director

August 01, 2026

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Employee Rating

As always, my visit to Five Star Subaru was fantastic. Upon my arrival, I was met by my Service Advisor Hayden Knowles. Hayden was our Sales Person for the three vehicles we have purchased at Five Star More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2026

Five Star Subaru of Grapevine responded

Dean, Thank you so much for the incredible review! Hayden is a rockstar, and we love that you still get to work with a familiar, trusted face now that she’s in our Service Department. Thank you for buying three vehicles with us and for being such a valued part of the Five Star Subaru family! It will be great to hear from you again at 817-438-1700. Take care, Jakob Ritter, Service Director

July 21, 2026

Dealership Rating
Employee Rating

Quick service, courteous attendant that kept me informed all along while I waited on a nice room. More

by Jaime Ferreira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 22, 2026

Five Star Subaru of Grapevine responded

Jaime, Thank you for sharing your experience! Providing fast, courteous service and keeping our guests informed every step of the way is what we strive for at Five Star Subaru. We appreciate your kind words and look forward to serving you again in the future. Reach Hayden and our team at 817-438-1700 for vehicle advice any time. Safe travels, Jakob Ritter, Service Director

July 14, 2026

Dealership Rating
Employee Rating

First great experience with a car dealership. Every employee was welcoming and helpful. Would definitely recommend this dealership to friends and family! More

by rebecca davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 15, 2026

Five Star Subaru of Grapevine responded

Rebecca, Thank you for the fantastic feedback! We love hearing that every member of our team made you feel welcomed and well taken care of. Recommending us to your friends and family is the highest compliment we could ever receive, and we truly appreciate your support. Thank you for choosing Five Star Subaru, and please let us know if there is anything else we can do for you at 817-438-1700. Enjoy your vehicle. Take care, David Cheney, General Sales Manager

April 09, 2026

Dealership Rating
Employee Rating

Customer Service Kyle C. did a fantastic job and even the team members in bay’s, excellent just keep up the excellent work. More

by Will
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cameron Alexander, BB Belharrat, Azrael Cavazos, Casey Pierce, Prakash (EB) Ebburu, Jesse Blackmon, Rikko DePasquale, Nart Abzakh

Print
Apr 10, 2026

Five Star Subaru of Grapevine responded

Will, We appreciate the five-star review! It’s wonderful to know that Kyle and our team provided you with an excellent experience at Five Star Subaru. We’re committed to maintaining that high standard of work, and we thank you for recognizing so many of our team. When you need vehicle advice, please call 817-438-1700. Safe travels until we see you again! Take care, David Cheney, General Manager

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