Hayden Knowles
Hayden Knowles at Five Star Subaru of Grapevine

Hayden Knowles

Express Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
90 Reviews

Dealership Experience

4 yrs, 2 mos

5.0

90 Reviews

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90 Reviews of Hayden Knowles

August 05, 2026

Dealership Rating
Employee Rating

Customer service at this dealership is great! Excellent follow up with the customer. Took my Forester in for an oil change. Hayden was great at assisting through the process. More

by mcguirejulie111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2026

Five Star Subaru of Grapevine responded

Thank you, mcguirejulie111, for your wonderful review! We're so glad you had a great experience with our service team. It's great to hear that Hayden provided excellent assistance and kept you informed throughout your Forester's oil change. We truly appreciate your kind words and look forward to seeing you again at Five Star Subaru. Give us a call at 817-438-1700. Safe travels, Jakob Ritter, Service Director

August 02, 2026

Dealership Rating
Employee Rating

I already provided Dealer Rayer a summation of my experience today and it is not my fault that your system is not user friendly More

by JTP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2026

Five Star Subaru of Grapevine responded

JTP, Thank you for rating your experience with Hayden and the Five Star Subaru service team. If there is anything else you need, please call 817-438-1700. We appreciate you, your business and taking the time to share another survey. Sincerely, Jakob Ritter, Service Director

August 01, 2026

Dealership Rating
Employee Rating

As always, my visit to Five Star Subaru was fantastic. Upon my arrival, I was met by my Service Advisor Hayden Knowles. Hayden was our Sales Person for the three vehicles we have purchased at Five Star More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2026

Five Star Subaru of Grapevine responded

Dean, Thank you so much for the incredible review! Hayden is a rockstar, and we love that you still get to work with a familiar, trusted face now that she’s in our Service Department. Thank you for buying three vehicles with us and for being such a valued part of the Five Star Subaru family! It will be great to hear from you again at 817-438-1700. Take care, Jakob Ritter, Service Director

July 21, 2026

Dealership Rating
Employee Rating

Quick service, courteous attendant that kept me informed all along while I waited on a nice room. More

by Jaime Ferreira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2026

Five Star Subaru of Grapevine responded

Jaime, Thank you for sharing your experience! Providing fast, courteous service and keeping our guests informed every step of the way is what we strive for at Five Star Subaru. We appreciate your kind words and look forward to serving you again in the future. Reach Hayden and our team at 817-438-1700 for vehicle advice any time. Safe travels, Jakob Ritter, Service Director

July 14, 2026

Dealership Rating
Employee Rating

First great experience with a car dealership. Every employee was welcoming and helpful. Would definitely recommend this dealership to friends and family! More

by rebecca davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2026

Five Star Subaru of Grapevine responded

Rebecca, Thank you for the fantastic feedback! We love hearing that every member of our team made you feel welcomed and well taken care of. Recommending us to your friends and family is the highest compliment we could ever receive, and we truly appreciate your support. Thank you for choosing Five Star Subaru, and please let us know if there is anything else we can do for you at 817-438-1700. Enjoy your vehicle. Take care, David Cheney, General Sales Manager

April 09, 2026

Dealership Rating
Employee Rating

Customer Service Kyle C. did a fantastic job and even the team members in bay’s, excellent just keep up the excellent work. More

by Will
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 10, 2026

Five Star Subaru of Grapevine responded

Will, We appreciate the five-star review! It’s wonderful to know that Kyle and our team provided you with an excellent experience at Five Star Subaru. We’re committed to maintaining that high standard of work, and we thank you for recognizing so many of our team. When you need vehicle advice, please call 817-438-1700. Safe travels until we see you again! Take care, David Cheney, General Manager

March 31, 2026

Dealership Rating
Employee Rating

Always amazing service! Highly highly recommend stopping by, always friendly faces to greet you at the door! More

by BRYTNEE POEHLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2026

Five Star Subaru of Grapevine responded

Brytnee, Thank you for being such a wonderful part of the Five Star Subaru family! We take great pride in our customer service, and we can’t wait to help you fully enjoy your new car. Stop by or call 817-438-1700 with technical or maintanance advice. Congratulations! Take care, David Cheney, General Sales Manager

January 30, 2026

Dealership Rating
Employee Rating

Hayden Knowles was great to work with as I explored options before buying my 4th new Subaru. I am grateful for her patience and flexibility, More

by PLANETMETCALF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 30, 2026

Five Star Subaru of Grapevine responded

Thank you so much, PLANETMETCALF, for the kind words! We are thrilled Hayden was able to find the right fit for you at Five Star Subaru. To review the features on your new car, please reach us at 817-438-1700 Wishing you many happy miles ahead, and please don't hesitate to reach out if you need anything! Congratulations! Best regards, David Cheney, General Sales Manager

January 17, 2026

Dealership Rating
Employee Rating

We had great service and attention for the first person we interacted with to the last. More

by LPUCKETT
Recommend Dealer
Yes

Other Employees Tagged: Greg Cryer

Jan 18, 2026

Five Star Subaru of Grapevine responded

Thank you, LPUCKETT, for taking the time to share your shopping experience at Five Star Subaru! Our team is dedicated to helping our customers get the vehicle and deal that fits their needs. Reach us at 817-438-1700 for vehicle advice any time. We are excited to help you enjoy your car. Congratulations! Sincerely, David Cheney, General Sales Manager

December 26, 2025

Dealership Rating
Employee Rating

Easy and stress free process. Hayden was a joy and Derek made the financial bit painless. Highly recommend. More

by Natalie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Adams, Steve Lennon

Dec 27, 2025

Five Star Subaru of Grapevine responded

Thank you, Natalie, for shopping at Five Star Subaru! Hayden, Derek, and I want to hear from you at 817-438-1700 if you need anything else! Congratulations on your purchase. Best regards, David Cheney, General Sales Manager

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