Hayley Borris | Page 4

The dealership was top-notch very clean service was excellent. All employees were very friendly and engaged and seemed very happy. AJ was excellent and so was Joe Kennedy. excellent. All employees were very friendly and engaged and seemed very happy. AJ was excellent and so was Joe Kennedy. More

by desantisp55 Verified Customer Verified Customer

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We live almost forty miles away. It was well worth the drive. Staff very pleasant and efficient It was well worth the drive. Staff very pleasant and efficient More

by b_carrabine Verified Customer Verified Customer

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Genesis of Mentor is truly a GREAT dealership in all aspects from sales to service. I brought my 2025 GV80 in for its first oil change. Check-in was smooth and efficient. The wait time was super fas aspects from sales to service. I brought my 2025 GV80 in for its first oil change. Check-in was smooth and efficient. The wait time was super fast and the waiting room? Phenomenal!! The oil that they use is full synthetic and literally the BEST there is…. Penzoil Platinum Euro LX. I looked up reviews on the oil on the internet and it’s clearly a 4.9 out of 5 in all respects. It’s very rare that you get a consensus on what oil is the best to use, and this one gets the majority votes. It’s REALLY nice that Genesis of Mentor uses this highest quality oil. Then when servicing was done, they wash the car! You might be thinking, “so what? A lot of dealers do.” And while you are right about that, the day I brought in my GV80 it was snowing and it had snowed and my blue SUV was white from all the salt. The young man with curly hair who washed my car is a champ!!! He got that GV80 spotless!!!! Check-out was equally smooth. Especially since they use Clover handheld point of sale terminal and they bring it to you! No trying to find the cashier! Bring your Genesis to Genesis of Mentor. You will not be disappointed. More

by RussW64 Verified Customer Verified Customer

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I arrive at the dealership at my scheduled appointment service did an excellent job. Spoke to sales when I was there. Had a good time. service did an excellent job. Spoke to sales when I was there. Had a good time. More

by ricksadd Verified Customer Verified Customer

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Hayley was excellent, knowledgeable and friendly. I would recommend Hayley for all your car needs. I would recommend Hayley for all your car needs. More

by rbmercer013 Verified Customer Verified Customer

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They were courteous and once they had the car, they finished promptly. My only complaint is I had to wait four weeks for valet service. They replaced side mirror and car looks perfect now. finished promptly. My only complaint is I had to wait four weeks for valet service. They replaced side mirror and car looks perfect now. More

by crodgers65 Verified Customer Verified Customer

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Everything went fantastic and Haley and the dealership were great to work with. I would purchase another car from them if needed. were great to work with. I would purchase another car from them if needed. More

by sstjean732 Verified Customer Verified Customer

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The service department personnel were kind, friendly, attentive, and professional . I came without an appointment and they took care of me right away . attentive, and professional . I came without an appointment and they took care of me right away . More

by DJJAMES56 Verified Customer Verified Customer

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CJ and the rest of the team did an outstanding job. The entire process was quick and seamless. The service department is top notch as well. The entire process was quick and seamless. The service department is top notch as well. More

by GTS Verified Customer Verified Customer

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Excellent experience with Genesis of Mentor. Great people all around, spoke with 4 or 5 different people and all asked if we were being cared for and if we had any questions. Hayley and AJ were Great people all around, spoke with 4 or 5 different people and all asked if we were being cared for and if we had any questions. Hayley and AJ were responsive and followed up during the buying process. Zach was great to work with in closing the deal with finance. Highly recommend More

by loren.kranz Verified Customer Verified Customer

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