Haytham Fakhoury | Page 4

Buying a vehicle here might be the easiest thing I’ve ever experienced. This dealership has amazing service, clean cars, and even better coffee! The service people are so nice, the sales people aren’t pu ever experienced. This dealership has amazing service, clean cars, and even better coffee! The service people are so nice, the sales people aren’t pushy, I bought a brand new CR-V! Thank you so much! More

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I recently purchased my 5th car from here! Wonderful staff, great food and excellent deals. Thank you John F the salesmanager. Wonderful staff, great food and excellent deals. Thank you John F the salesmanager. More

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Not satisfied at all. I believe that they put an old spark plug in my car. It resulted in my car running funny. I took possession of my car and it ran worse then when I to I believe that they put an old spark plug in my car. It resulted in my car running funny. I took possession of my car and it ran worse then when I took it in. The estimate that they provided was incorrect. I took the car to another repair shop and it was found that there was an old spark plug. The spark plugs were replaced several months ago. The spark plug that was put in the car did not match the other ones. They are not replacing parts but will give you an estimate for crap. Trying to rip you off. I guess they thought that I was going to let them do the work. Then they were going to replace the plugs and charge me almost 10,000 for absolutely nothing. They can’t be trusted. It’s awful that they are a bunch of thieves. I will never bring my car back to them again. More

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We took our 2017 Honda accord to get the CVT transmission oil changed. They completed the service and listed other issues that they found wrong with the vehicle. we were surprised that they mention the batte oil changed. They completed the service and listed other issues that they found wrong with the vehicle. we were surprised that they mention the battery sensor was cracked while the day before we open the hood to jump start the vehicle and did not have that issue with the sensor. My son drove the car home and noticed a rattling sound on the driver front tire area. we saw that the bottom shroud cover was not fastened and we temporally put a nylon fastener in and called the service shop to get the vehicle inspected for any other issues. The report came back with a inner fender well liner missing, the cracked battery sensor ,camera aim sensor issue and other minor engine issues like a leaky valve cover gasket. We called service about how the inner fender shroud turned up missing and they said it was missing for a long time. I then asked why it wasn't reported when he changed the CVT oil and she said it wasn't a safety concern but commented that it could allow water to get in and cause sensor failure. But "THAT"S NOT A SAFETY CONCERN". My son is driving the car back to OHIO and I'm continuing to contact service to resolve what I consider poor service performance and service. My son and I know the the battery sensor was damaged in the shop. Looking at their service report the exterior inspection was checked green. After all of this we decided to do further checks on the undercarriage and found the nylon fasteners missing on the front shroud. WOW! I can't trust their service department after this episode and we just bought a new car there which I would not have done knowing what I experienced with service. I'm will continue to seek reasoning and closure to these issues but my trust in service is completely gone. I'm hoping they have video cameras in the work bays so they may review the work done on our car. I suggest to all when bring a car for service, mark items like oil filters, air filters, and take pictures of the car inside and out to ensure that work was done professionally. More

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Excellent service. Estimate was accurate. Honest; I thought I might need a new battery. Just needed the connection tightened. Estimate was accurate. Honest; I thought I might need a new battery. Just needed the connection tightened. More

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This is the third vehicle we’ve purchased from Matthew Russell at Gary Yeoman’s Honda, and every time has been a fantastic experience. Most recently, we bought a Honda Civic Hybrid — and believe it or not Russell at Gary Yeoman’s Honda, and every time has been a fantastic experience. Most recently, we bought a Honda Civic Hybrid — and believe it or not, I like it even more than my Audi A3! Matt made the entire process easy and stress-free, as always. He’s professional, knowledgeable, and truly cares about his customers. We wouldn’t go to anyone else. Highly recommend! More

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Always polite and friendly customer service, although it is far from my home it is my go to place. is far from my home it is my go to place. More

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Everybody was very good to work with. I look forward to working with the Gary Yeoman team in the future. Joan and John I look forward to working with the Gary Yeoman team in the future. Joan and John More

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I went into Gary Yeomans Honda to have my fuel pump replaced due to a Honda recall. I was fortunate to have Lisa Klarich for my Service person. In addition to the fuel pump, a had a slow leak in my lef replaced due to a Honda recall. I was fortunate to have Lisa Klarich for my Service person. In addition to the fuel pump, a had a slow leak in my left rear tire. Lisa explained that due to worn tread the tire would need to be replaced along with the other rear tire. In addition my rear brakes needed replacing. Lisa did a great job of explaining and showing me exaclty what needed to be done for the rear brakes. Unfortunately, both the tires, that Lisa had in-stock, but then discovered they were no longer in-stock when it came time to replace them, and the brake shoes were out to astock. I chose to wait at Gary Yeomans Honda for both to be delivered to the dealer. Although I was there from 7:20 to 4:30 p.m. I never felt pressured. I came prepared with my lap top to do work, and Lisa kindly offered an empty service office for me to do my work. As a "thank you" for my patience the Service Manager, with encouragement from Lisa, gave me a third tire, that I needed replaced, free of charge to thank me for my patience. I will continue to use Gary Yeomans Honda to service my 2018 Honda CRV. At the end of a long day I drove home with my well maintained 2018 Honda CRV. More

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I have always had a great experience with the service department. Rich used to be my advisor and he is great! I brought my car in on a Saturday and dropped it off for maintenance. Once completed they department. Rich used to be my advisor and he is great! I brought my car in on a Saturday and dropped it off for maintenance. Once completed they called and said I could pick up my keys in the sales center. When I entered the sales center. I approached the front desk, where a woman never once looked up and away from her cell phone. I continued standing there, wondering if she would ever notice that I was there. Finally a gentleman walked by and saw me, and asked if I needed assistance, and not to my surprise, but even then, this woman never looked up from her phone. Had I been coming to purchase a car, I would have walked right back out. So if you are needing any help with sales, maybe starting with the ones that are the first faces people see when they come in, as it will set the tone for the whole experience. More

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