Heath Bracken

Jay was awesome! He was very helpful throughout the process and made my car buying experience very easy. I will definitely be back in the future when shopping for my He was very helpful throughout the process and made my car buying experience very easy. I will definitely be back in the future when shopping for my next vehicle thanks to Jay. More

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Bought an S560 last month fro MB of Austin. I have owed six MB and this is my second S Series. The Sales person Jeffrey Johnson was awesome from the very start to the end of the transaction. T I have owed six MB and this is my second S Series. The Sales person Jeffrey Johnson was awesome from the very start to the end of the transaction. This helped me gain total confidence about being and conducting business at the right place. When it came to complete the financing portion of the deal (which I didn't need but opt for it anyway), the situation went from great to a wasteful time consuming process. Nothing to do with with securing the loan, but a relentless and consent push to purchase the extended warranty and protection plan for ~$5K, tinted window and a paint protection coating service. At the end I agree to tint application as a sign of good will and to end with a win-win standing. Well they did apply the tint, but it was not a well-done job as expected from a high-class dealership. Within three days, the lint and other debris became visible. I am very reluctant to take it back for correction since I live 60 miles away. I would like to mentioned to be very careful before you seal the deal. MB of Austin will automatically add two items to you invoice. Window tint for $499 and a vehicle protection plan they call PDS Premiere Defense for $995.00. If you tell them that you do not want these items, the finance manager will you that these items have already been installed and cannot be removed. However, in my case they were not and they continue to insist that I was required and obligated to pay for the two. Remember, you are only required to pay for the advertised price of the vehicle. I had to continue to refuse the items for three hours of wasted time. At the end, the purchase contract had to be re-written to remove these unwanted items which were not even installed at the time of purchase. I respect and will repeat my business with MB of Austin and the salesperson that assisted me, but I will never deal with Mr. C, the finance manager again, I rather drive to Dallas. 5 Stars to the Salesperson, 4 to MB of Austin by proxy and 2 to the finance manager. RV Quiroga More

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I have not been a fan of car shopping at all in the past. Our recent experience with looking, test driving and ultimately buying from WC Wright at Mercedes-Benz of Austin completely changed that. WC listen Our recent experience with looking, test driving and ultimately buying from WC Wright at Mercedes-Benz of Austin completely changed that. WC listens to the customer and does not pressure. He is patient, kind, happy, knowledgable, professional and dedicated to helping his customers find what they need no matter the time it takes. Our trade-in experience was easy and fair. I was impressed with the entire staff at M-B of Austin -- as well as the comfort of their showroom. We love our new-to-us ride will be doing more business with WC and M-B of Austin. More

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Neiko and Heath were super helpful as well as easy to work with on the purchase of our newest Mercedes vehicle. They were courteous and eager to answer any questions about the vehicle and the purchasing work with on the purchase of our newest Mercedes vehicle. They were courteous and eager to answer any questions about the vehicle and the purchasing process. Thank you for a job well done! More

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Neiko & Heath were great! Both are true professionals who care about what they do! Great experience and would do business with again! Thanks again! A+++ Both are true professionals who care about what they do! Great experience and would do business with again! Thanks again! A+++ More

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Wonderful experience! Enjoyed the visit and proud of my car! Our salesperson, Scott Lewis, was awesome! Very good communicator and truly professional. We also enjoyed w Enjoyed the visit and proud of my car! Our salesperson, Scott Lewis, was awesome! Very good communicator and truly professional. We also enjoyed working with Heath, both gentlemen were friendly and helpful. More

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We purchased a 2024 AMG GLE450e from Mercedes-Benz of Austin. They are, without question, the best dealership in the Austin area. Johnathan Parker (General Sales Manager) himself, took all the necessa Austin. They are, without question, the best dealership in the Austin area. Johnathan Parker (General Sales Manager) himself, took all the necessary steps to once again make us very happy customers. Services we have not experienced with other dealers! Thank you! Fantastic service, great negotiations, and very friendly people! K.Zitz, Round Rock TEXAS More

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Reliable, accurate, and reasonable. Brian Smith is an amazingly friendly and dedicated to superior customer service. amazingly friendly and dedicated to superior customer service. More

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All employees were helpful, kind and professional. Will highly recommend MB of Austin to others. highly recommend MB of Austin to others. More

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Heath was great to work with, he went above and beyond. And and and and and and and and and and and and and and And and and and and and and and and and and and and and More

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