Heath Bracken | Page 2

Heath and Jordan made my sales experience a dream. Best Mercedes dealership! Sales and Service staff are best of the best. Love that they are still family owned. Mercedes dealership! Sales and Service staff are best of the best. Love that they are still family owned. More

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Please! Whatever you do, never purchase a car from this dealership. The WORST! You will regret it! They are not ethical in the way customers are handled. They do not keep their word. Very disappointing! dealership. The WORST! You will regret it! They are not ethical in the way customers are handled. They do not keep their word. Very disappointing! More

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Satisfied Customer Overall experience with the dealership was excellent. Would have given 5 star throughout but the service department failed to fill the tank with gas Overall experience with the dealership was excellent. Would have given 5 star throughout but the service department failed to fill the tank with gas as promised by the seller. More

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Stress free purchase! Heath, Max and Matt were all great to work with. It was the easiest car purchase/trade I've had and I drove almost 200 miles to get there. Heath, Max and Matt were all great to work with. It was the easiest car purchase/trade I've had and I drove almost 200 miles to get there. More

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Wonderful online purchase We have yet to pick up our vehicle. The online purchase went seamlessly. It was so quick, we purchase the vehicle before we had the time to pick up. We have yet to pick up our vehicle. The online purchase went seamlessly. It was so quick, we purchase the vehicle before we had the time to pick up. This was our fourth on line purchase and although previous purchases went well, Mercedes of Austin went above and beyond, sending a notary directly to our residence, securing the purchase. We dealt with one Mercedes dealership in Chicago that sold the vehicle we purchased on line, secured with a deposit, and the dealership elected to sell from under us, to a local customer. Looking forward to meet face to face this week and pick up our vehicle. Thank you. More

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World class sales experience I can't say enough good things about the entire sales department at MB of Austin. They went out of their way to make me feel like a valued customer. M I can't say enough good things about the entire sales department at MB of Austin. They went out of their way to make me feel like a valued customer. My sales advisor, Heath Bracken, answered all my questions and addressed all my needs. When my keyless entry system started to act up immediately after having my windows tinted, Heath immediately recognized the issue and helped escalate my service appointment to replace the module accidentally damaged by the tinting company. (Side note: the tinting company owned the issue and paid for the repair). I would not hesitate to purchase another car from Heath and the team at M-B of Austin. More

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Purchased CPO C300 Outstanding customer service, everyone was really helpful and made it the easiest buying experience I’ve ever had. We will definitely be returning cu Outstanding customer service, everyone was really helpful and made it the easiest buying experience I’ve ever had. We will definitely be returning customers the next time we’re in the market for a new car! More

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Excellent Service and Experience Mercedes of Austin provides a phenomenal car buying experience. Definitely recommend to anyone seeking to buy a luxury vehicle. Sales and Service took Mercedes of Austin provides a phenomenal car buying experience. Definitely recommend to anyone seeking to buy a luxury vehicle. Sales and Service took very good care of us. More

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Great service advisors Always good service. My sales rep also makes sure I get taken care of and I am satisfied. Prices are usually high, but it is Mercedes. Always good service. My sales rep also makes sure I get taken care of and I am satisfied. Prices are usually high, but it is Mercedes. More

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Best Car Buying Experience This was my best experience at buying a car. Heath was knowledgeable and extremely helpful. I highly recommend Heath and this dealership. From online This was my best experience at buying a car. Heath was knowledgeable and extremely helpful. I highly recommend Heath and this dealership. From online shopping to the delivery, this was the smoothest experience. More

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