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Heath Hafenstine

Overview Reviews (183) Inventory (286)

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Heath Hafenstine

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Heath Hafenstine | Page 2

Service Advisor

O'Meara Volkswagen

1900 W 104th Ave
Westminster, CO 80234

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4.8

183 Reviews

Overview Reviews (183) Inventory (286)

Dealership Experience

4 yrs, 4 mos

Industry Experience

21 yrs, 1 mo

4.8

183 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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183 Reviews of Heath Hafenstine

July 02, 2023

Dealership Rating

Employee Rating

Great employees, Great Service, Great location. Have been coming here for years and would tell others to do so as well. Have been coming here for years and would tell others to do so as well. More

by jamesmartineau108

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jul 03, 2023 -

O'Meara Volkswagen responded

James, Thanks for sharing about your experience with O'Meara Volkswagen. We appreciate your business and hope to see you again soon!

June 14, 2023

Dealership Rating

Employee Rating

Went above and beyond but took a long time but otherwise okay I am done okay I am done More

by mentkonecny

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam Wright , Jeff LaGrange

Helpful 0

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Jun 15, 2023 -

O'Meara Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 12, 2023

Dealership Rating

Employee Rating

Friendly, great workspace good timing provided the exact service needed what else to say but thankyou service needed what else to say but thankyou More

by SPETTERUS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 12, 2023 -

O'Meara Volkswagen responded

Thank you so much for your excellent review! We are so glad that Heath had the opportunity to work with you, and we are thrilled that you found your experience with us here at O'Meara Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

June 06, 2023

Dealership Rating

Employee Rating

Heath always does a great job! ! Very thorough. Great customer service skills. I was disappointed I couldn’t get free maintenance because of low miles on my Tiguan. It should have b ! Very thorough. Great customer service skills. I was disappointed I couldn’t get free maintenance because of low miles on my Tiguan. It should have been covered because of time (6 months). VW owes me an oil change! More

by Mike Noble

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 07, 2023 -

O'Meara Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Mike, and it's great to hear about your excellent experience here at O'Meara Volkswagen.

June 06, 2023

Dealership Rating

Employee Rating

Customer service could improve. Need to wash vehicle before returning to customer. Lyft service is nice and should be offered right away if customer does not want to wait long hours Need to wash vehicle before returning to customer. Lyft service is nice and should be offered right away if customer does not want to wait long hours for vehicle to be ready More

by Tex

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jeff LaGrange

Helpful 0

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Jun 10, 2023 -

O'Meara Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way for one of our managers to reach you.

June 01, 2023

Dealership Rating

Employee Rating

Heath was excellent. It was a major car repair and he gave me options on things that I could hold off on to help mitigate the price. It was a major car repair and he gave me options on things that I could hold off on to help mitigate the price. More

by PAULA.FORD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 02, 2023 -

O'Meara Volkswagen responded

Thank you so much for your excellent review, Paula! We are so glad that Heath had the opportunity to work with you, and we are thrilled that you found your experience with us here at O'Meara Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

May 22, 2023

Dealership Rating

Employee Rating

It was a good experience until all of the stuff afterwards. Like what I'm being asked to do now. afterwards. Like what I'm being asked to do now. More

by amespann

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam Wright , Jeff LaGrange

Helpful 0

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May 23, 2023 -

O'Meara Volkswagen responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

April 29, 2023

Dealership Rating

Employee Rating

I had a blown tire and without an appointment, they took care of me. It was a bit of a wait, but not bad considering I just showed up. They have always taken good care of me which is why I keep coming back. care of me. It was a bit of a wait, but not bad considering I just showed up. They have always taken good care of me which is why I keep coming back. More

by LISAMARLO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam Wright

Helpful 0

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May 01, 2023 -

O'Meara Volkswagen responded

Lisa, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 19, 2023

Dealership Rating

Employee Rating

Heath was super great and was able to get me in as soon as possible. as possible. More

by Yvonolvera94

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 19, 2023 -

O'Meara Volkswagen responded

Thank you for your very kind review. Heath and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at O'Meara Volkswagen.

April 07, 2023

Dealership Rating

Employee Rating

Had a very good experience. Nice and friendly people. Very helpful. Clean dealership. Good waiting room Nice and friendly people. Very helpful. Clean dealership. Good waiting room More

by mrampajr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam Wright

Helpful 0

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Apr 09, 2023 -

O'Meara Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at O'Meara Volkswagen.

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