Heather Champion | Page 15

buying a eleantra Whole experience was excellent and easy going. Everyone was friendly and helpful, no pressure and they listened and provided us with a car that met o Whole experience was excellent and easy going. Everyone was friendly and helpful, no pressure and they listened and provided us with a car that met our needs. More

by jlewski Verified Customer Verified Customer

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First Car I was in the market for leasing a new vehicle that would meet my needs. Hyundai was a great place to go to because the car I left with had everything I was in the market for leasing a new vehicle that would meet my needs. Hyundai was a great place to go to because the car I left with had everything I wanted and I got a great price! The sales associates let me test drive two cars and allowed me to take my time with each car so I knew I was making an informed decision. The financing staff was very pleasant and met my budget! More

by EVSOROKINA.1 Verified Customer Verified Customer

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Great experience! I did not want to buy a car. I can't stress this enough. But the head gasket blew on my 2003 Grand Vitara and it wasn't worth fixing. So I gave in and I did not want to buy a car. I can't stress this enough. But the head gasket blew on my 2003 Grand Vitara and it wasn't worth fixing. So I gave in and began to research cars, even though I pretty much knew I wanted a Hyundai Elantra. I contacted #1 Cochran because they had one of the best prices in the area. The customer care rep scheduled a same day appointment for me via email. However, when I arrived at the dealership, no one knew who I was or why I was there. The sales rep that I had been scheduled to meet with either wasn't there or was with another customer. Based on this, my first impression wasn't very good. But it was the last day of the month and they were busy, so I let it slide. It was only a couple of minutes before the manager found an available sales rep to meet with me. Chris P. was fantastic. He asked what I wanted and didn't try to push me into anything else. We discussed options, looked around the lot a little, I drove a 2016 Elantra and loved it. Financing was the hard part. I had arrived late in the day, around 7pm, and we weren't able to get it all figured out that night. Chris sent me on my way at about 8:45 with instructions to fax proof of income, etc. the next day. Chris was off the next day so I worked with Heather C. in financing. We played phone tag since I was at work and the dealership was really busy. But she would leave voicemails and kept me updated on what was happening. Then I got a call from Chris, saying that everything was ready. I went back in, signed the paperwork, and drove away in my 2016 Hyundai Elantra about an hour later. Even though it took a couple of days, it was kind of nice because I didn't have to sit at the dealership for hours on end while they got everything worked out. There are some perks that come with buying from #1 Cochran. Maybe other dealerships offer things like this but I didn't get them when I bought my Grand Vitara or when I bought my Cavalier. #1 Cochran offers free roadside assistance, free state inspections, every other oil change is free and they rotate your tires and wash the car. And this is for the life of the car. There's a free car wash on site that you can stop by and use anytime, and even a cafe that you can hang out at while your car is being serviced. I was pretty impressed. I had so been dreading buying a car, but Chris, Heather (and Jen J, who did my paperwork) were great. I never felt pressured to buy anything I didn't want. I couldn't have asked for a better experience and I'll be recommending #1 Cochran to everyone I know. More

by SHANER.MEGHAN Verified Customer Verified Customer

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Positive and Efficient I have purchased Hyundai's in the past from Dave Sharo. and he and his staff always do a Professional job in the sales and the follow-up. I have purchased Hyundai's in the past from Dave Sharo. and he and his staff always do a Professional job in the sales and the follow-up. More

by DSIMON0 Verified Customer Verified Customer

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Very Positive Experience I was quite impressed with the courtesy and professionalism of the staff. Everyone was quite helpful. There was no high pressure sales applied. Victor I was quite impressed with the courtesy and professionalism of the staff. Everyone was quite helpful. There was no high pressure sales applied. Victor Yakin was very knowledgeable about the Hyundai Sonata Hybrid vehicle I purchased and answered all of my questions thoroughly. The purchase price and trade in on my vehicle was very clear and straightforward. Heather Champion was quite pleasant and handled the financing of my vehicle very well. It didn't take much time at all to complete the purchase process. More

by DARRELLBRUNO Verified Customer Verified Customer

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Enjoyable Everyone here was absolutely wonderful. Ted took the time with me to find what I wanted. Thank you very much for an enjoyable experience. I look f Everyone here was absolutely wonderful. Ted took the time with me to find what I wanted. Thank you very much for an enjoyable experience. I look forward to doing business in the future! More

by BOROSD1978 Verified Customer Verified Customer

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#1 Cochran - tops in car shopping & service after the sale From the Sales Consultant, Charlie Smith, to the Finance Manager, Heather Champion, to the Service Advisor,Connor Williams & Staff all are highly prof From the Sales Consultant, Charlie Smith, to the Finance Manager, Heather Champion, to the Service Advisor,Connor Williams & Staff all are highly professional, knowledgeable and interested in satisfying the customer. I recommend #1 Cochran for anyone getting ready to not only car shop, but to purchase a vehicle. More

by 439DAMICO Verified Customer Verified Customer

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selfless salesman My deal on a Chrysler didn't work out but the same salesman, Taylor Brown graciously turned me over to another Cochran site and made sure I was well t My deal on a Chrysler didn't work out but the same salesman, Taylor Brown graciously turned me over to another Cochran site and made sure I was well taken care of. There needs to be more, genuine, helpful people like Taylor Brown in this world. More

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2014 Kia Optima Hybrid Went in late on a Saturday after having endured a relatively high-pressure sales experience at another local dealership. Bruce Turner went out with u Went in late on a Saturday after having endured a relatively high-pressure sales experience at another local dealership. Bruce Turner went out with us on a test drive. My wife and I agreed this was the car we wanted. Everything from there just fell into place, even though we hadn't driven the car we wanted to trade in - no problem! "Bring it in Monday," Bruce said. "We'll take care of it then." He even gave me his cell phone number in case I wanted to talk to him on Sunday. (And I actually did end up calling him.) Bruce was an excellent person to work with - very informative, very accommodating, and just a very nice person all-around. With very minor negotiating, we were ready to sign the papers and drive our "new" (one previous owner, but less than 1800 miles) 2014 Kia home Monday night. "Signing the papers" is where Heather Champion came into the picture. Heather is one of the most pleasant, smiling, congenial persons I've ever met at a car dealership. She "walked" us through signing the numerous forms and explained them all. She answered all our questions (including one about her name that she's probably been asked hundreds of times), making sure we understood everything (and always with a smile). This was one of the absolute best car-buying experiences my wife and I have ever had thanks to Heather and Bruce. Thank you both! More

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Great experience on new 2015 Hyundai Elantra Had a great experience buying my fiance a new 2015 Hyundai Elantra. Michael De Silva and Charlie Smith did a great job and were very helpful. This is Had a great experience buying my fiance a new 2015 Hyundai Elantra. Michael De Silva and Charlie Smith did a great job and were very helpful. This is about the 7th or 8th car myself or my family has bought from Cochran and always a pleasant experience. More

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