Heather Erickson | Page 2

Heather Erickson made my vehicle purchasing experience very easy and smooth. She was exceptional to work with. She answered every question I may have had. I would highly recommend this dealership for very easy and smooth. She was exceptional to work with. She answered every question I may have had. I would highly recommend this dealership for your vehicle needs! More

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Hennessey Porsche and Heather Erickson are such a pleasure to work with! Their customer service is superb! Over the years, we have always taken our 4 Porsches to them for service and it's always a gr pleasure to work with! Their customer service is superb! Over the years, we have always taken our 4 Porsches to them for service and it's always a great experience. More

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Recently purchased a vehicle from Hennessy. This is my 3rd purchase from them, and I greatly appreciate the process and staff. They are extremely friendly, professional and no pressure. They This is my 3rd purchase from them, and I greatly appreciate the process and staff. They are extremely friendly, professional and no pressure. They go out of their way to make sure your experience is phenomenal. Shout out to Heather Erickson (sales) and John Sargent (finance)! Thank you for helping with my two most recent purchases. More

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I truly appreciate Heather Erickson, and Hennessy Porsche, for making my recent purchase quick, efficient and very professional. I've purchased from Hennessy Porsche before, and I will continue to p Porsche, for making my recent purchase quick, efficient and very professional. I've purchased from Hennessy Porsche before, and I will continue to patronize their dealership. They go out of their way to ensure that your experience with them, and the brand, is extremely positive. I can say that, my personal experience, their level of committee has been consistent over the years. Thank you! More

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Great selection of certified pre-owned vehicles and great service from Heather and the finance department service from Heather and the finance department More

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Heather, Heather, Heather! Thank you. She is phenomenal. And thank you to Emerson in finance as well! I appreciate you both. I love my new 2024 Porsche Cayenne Thank you. She is phenomenal. And thank you to Emerson in finance as well! I appreciate you both. I love my new 2024 Porsche Cayenne More

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I can't say enough great things about Heather. She was very attentive to my needs from my first inquiry of reaching out until I picked up the vehicle. I was expecting to be at the dealership for She was very attentive to my needs from my first inquiry of reaching out until I picked up the vehicle. I was expecting to be at the dealership for an extended amount of time. However, I was in and out within 2 hours. More

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Beautiful facilities and amazing cars but need additional parking for customers. Purchased a certified used Macan from Heather, who was excellent! The folks here are friendly, but could put a little more pep parking for customers. Purchased a certified used Macan from Heather, who was excellent! The folks here are friendly, but could put a little more pep in their step so I didn’t have to spend the entire day at the dealership. More

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Our first experience with Hennessy Porche will not be our last. From the moment we walked in and was greeted by Garland, to Heather Erickson who handled our purchase are very impressed with high level of cus last. From the moment we walked in and was greeted by Garland, to Heather Erickson who handled our purchase are very impressed with high level of customer service. The process to complete purchase was amazingly efficient. We felt the utmost in customer care regarding our time from Heather and Emerson. By far the best car purchase experience we have had. More

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Brought my 2020 Panamera in for oil change as needed in Dec 2022. The service rep Charlie Edmonson recommended new tires and was correct to do so. I bought the tires he advised and noticed afterwards I w Dec 2022. The service rep Charlie Edmonson recommended new tires and was correct to do so. I bought the tires he advised and noticed afterwards I was experiencing consistent and constant "wheel hop". Had to wait approx 6 weeks to return for resolution as no "loaner vehicles" were available. After a few days Charlie called and advise issue was corrected. Upon driving I noticed the problem was not resolved and left vehicle for another week at Hennesey. After a week Charlie phoned and advised again issue resolved. Upon driving vehicle again the issue again was not resolved. Spoke with the garage mgr, service mgr and Charlie. Garage mgr advised he thought it was just a wheel and tire issue which I advised it could be but could be something else. I had given Charlie a written statement of the 4 things it could be yet he advised the garage mgr it was a tire / wheel issue the garage mgr confirmed this to be true. The garage mgr then advised he took the vehicle home drove it around, they also mounted 4 wheels/tires from another Panamera and it drove the same. Charlie then advised "I dont think there is much more we can do for you." The service mgr then advised "Mr **** just enjoy your automobile." One other thing, in December 2020 along with the tire replacement the wheels were supposed to be repaired due to my "curbing" them. Charlie advised they were repaired and even listed same on the invoice. Upon viewing I noticed they had not been repaired. This was finally done at a later date. This service experience was completely unacceptable so dont believe Hennesey regarding their 4 year warranty as they refused to honor same and repair the "wheel hop" issue. This was very frustrating and I will never do business with this dealership again. The Panamera has been sold so if you bought it and are reading this you are screwed. The service dept acted as if I was imaging things. They had the attitude of "we are Porsche and you are wrong." Charlie for that matter is as slippery as an eel. Dont believe him as he just want to get you in and get you out. He never relayed to the garage mgr my problem could be and apparently is more than a wheel tire issue. One would think that when buying this type automobile the caliber of service would match the caliber of the auto...sadly this is not the case. In fact previously I had better service experiences with Acura. Never again and Im happy to have an auto without this wheel hop issue. PS...I originally was going to purchase a 2018 Cayman, papers signed etc all I had to do was turn in my car and go, but that fell thru due to the stubborness of the sales person Ms Heather Erickson. She too is to be avoided at all costs. More

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