Heather Erickson | Page 3

Our first experience with Hennessy Porche will not be our last. From the moment we walked in and was greeted by Garland, to Heather Erickson who handled our purchase are very impressed with high level of cus last. From the moment we walked in and was greeted by Garland, to Heather Erickson who handled our purchase are very impressed with high level of customer service. The process to complete purchase was amazingly efficient. We felt the utmost in customer care regarding our time from Heather and Emerson. By far the best car purchase experience we have had. More

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Brought my 2020 Panamera in for oil change as needed in Dec 2022. The service rep Charlie Edmonson recommended new tires and was correct to do so. I bought the tires he advised and noticed afterwards I w Dec 2022. The service rep Charlie Edmonson recommended new tires and was correct to do so. I bought the tires he advised and noticed afterwards I was experiencing consistent and constant "wheel hop". Had to wait approx 6 weeks to return for resolution as no "loaner vehicles" were available. After a few days Charlie called and advise issue was corrected. Upon driving I noticed the problem was not resolved and left vehicle for another week at Hennesey. After a week Charlie phoned and advised again issue resolved. Upon driving vehicle again the issue again was not resolved. Spoke with the garage mgr, service mgr and Charlie. Garage mgr advised he thought it was just a wheel and tire issue which I advised it could be but could be something else. I had given Charlie a written statement of the 4 things it could be yet he advised the garage mgr it was a tire / wheel issue the garage mgr confirmed this to be true. The garage mgr then advised he took the vehicle home drove it around, they also mounted 4 wheels/tires from another Panamera and it drove the same. Charlie then advised "I dont think there is much more we can do for you." The service mgr then advised "Mr **** just enjoy your automobile." One other thing, in December 2020 along with the tire replacement the wheels were supposed to be repaired due to my "curbing" them. Charlie advised they were repaired and even listed same on the invoice. Upon viewing I noticed they had not been repaired. This was finally done at a later date. This service experience was completely unacceptable so dont believe Hennesey regarding their 4 year warranty as they refused to honor same and repair the "wheel hop" issue. This was very frustrating and I will never do business with this dealership again. The Panamera has been sold so if you bought it and are reading this you are screwed. The service dept acted as if I was imaging things. They had the attitude of "we are Porsche and you are wrong." Charlie for that matter is as slippery as an eel. Dont believe him as he just want to get you in and get you out. He never relayed to the garage mgr my problem could be and apparently is more than a wheel tire issue. One would think that when buying this type automobile the caliber of service would match the caliber of the auto...sadly this is not the case. In fact previously I had better service experiences with Acura. Never again and Im happy to have an auto without this wheel hop issue. PS...I originally was going to purchase a 2018 Cayman, papers signed etc all I had to do was turn in my car and go, but that fell thru due to the stubborness of the sales person Ms Heather Erickson. She too is to be avoided at all costs. More

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Very helpful during the selling process. I am a long distance buyer. Heather has been very responsive to my questions. I am a long distance buyer. Heather has been very responsive to my questions. More

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We bought 2 cars here. It was a great experience! We will definitely be back. It was a great experience! We will definitely be back. More

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She has been awesome dealing with me. Understood my request and followed through very well. Highly recommended!! Understood my request and followed through very well. Highly recommended!! More

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Heather was wonderful to work with and made this trade in and buying experience very pleasant. Thank you Heather! and buying experience very pleasant. Thank you Heather! More

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This is the 3rd Porsche I've purchased from Hennessy. Every time, Heather has helped me. This requires a lot of patience as I am always changing my mind and often struggle making a decision. I previously Every time, Heather has helped me. This requires a lot of patience as I am always changing my mind and often struggle making a decision. I previously purchased 2 used vehicles. This was my first order. She helped me pick the right options and then kept me updated throughout the entire process. I would recommend Heather and Hennessy Porsche to anyone. More

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I have purchased four cars from Scott, I always feel confident that I will be taken care of before AND after the sale. The entire team at Hennessy Porsche is the best. confident that I will be taken care of before AND after the sale. The entire team at Hennessy Porsche is the best. More

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Heather and Chris were great to work with. They made the process easy and enjoyable. They made the process easy and enjoyable. More

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I worked with Heather Erickson to purchase a Certified Pre-Owned Porsche Cayenne. It was a great experience from my first contact until I drove away with my, new to me, Cayenne. She was very conscientio Pre-Owned Porsche Cayenne. It was a great experience from my first contact until I drove away with my, new to me, Cayenne. She was very conscientious, professional, and super responsive. I also worked with Emerson Knauss in the finance department to secure some financing and complete the paperwork. Emerson was very competent and made the process easy. Post-sale, Heather insisted that I always contact her first to act as my advocate in any dealings with the dealer or their service department. I highly recommend Hennessy Porsche and especially working with Heather in a sales capacity. More

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