Heather Phillips

I brought my 2015 Jeep grand Cherokee in for overheating. They tested it on Friday and Saturday, topped it off with coolant and gave me a great rental car during down days - but after testing said that the They tested it on Friday and Saturday, topped it off with coolant and gave me a great rental car during down days - but after testing said that the car was simply just low on coolant… after expressing my concerns of a potential leak they tested it again and reassured no issues other than just low on coolant. I drove it home and the next day, and again - It is leaking coolant. While I greatly appreciate their efforts, The original issue was not fixed. Customer service was great. Communication was great and accommodation was great, but the main issue was to fix my car and unfortunately that just was not done. More

by LINDSAYDUNN731 Verified Customer Verified Customer

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I have had many positive experiences at Melton. Top sales and service departments. Thank you Top sales and service departments. Thank you More

by CRAIG_HALL_99 Verified Customer Verified Customer

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Heather is absolutely amazing and very knowledgeable also communicates very well. Will not use another dealership from now on. communicates very well. Will not use another dealership from now on. More

by BASSCATMIKE85 Verified Customer Verified Customer

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My car has been in the shop since April 20th and today is June 18th. The only way I have found out the status of my vehicle is when I called. Initially an email was sent to my husband’s email. Hopefully my c June 18th. The only way I have found out the status of my vehicle is when I called. Initially an email was sent to my husband’s email. Hopefully my car will be ready soon. More

by K.HOPPER Verified Customer Verified Customer

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I have had a lot of issues at Melton mainly with the service department. My first oil change they did not put the oil plug back on all the way and I lost 2 1/2 quarts of oil. So 50% of my oil capacity, service department. My first oil change they did not put the oil plug back on all the way and I lost 2 1/2 quarts of oil. So 50% of my oil capacity, this was when my Gladiator had 500 miles on it. They gave me an extended powertrain warranty but now with 22,000 miles on it the vehicles ticks and knocks like crazy during start up. The next time I brought my Gladiator in I had about 1,000 miles on it and was having an issue in the sun with visibility because of all the bubbles in the windshield. The service department told me it was normal but if it cracked I have a 2 year warranty. Fast forward 1 year it was cold and was warming up my Gladiator in my driveway and turned on defroster and one of the bubbles in the glass caused it to crack. I called Melton and the lady I talked to said they would get it covered so I made an appointment took a vacation day and upon walking into the dealership the lady at the counter told me they would not warranty it and made it a point to put on my open case to stellantis that it was over 12 months old and even though it was a windshield defect her recommendation was not to cover it even though there was not rock chip or pitting. The service lady was Totally rude about the whole deal. I wanted them to replace my Gladiator after there service department almost ran it out of oil while I was driving it but that was a no go. So now I am going to have to deal with engine repairs and a broken windshield that cost over $1,500 to replace. If they want to make it right they would get me out of this one for a new one but guessing that wont happen without a huge loss on me. If they reach out to me to make it right I will update this review otherwise I highly recommend steering way clear of this dealership!! More

by rangejeffrey Verified Customer Verified Customer

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Heather was amazing to work with on my extended warranty issue. She researched the issue to insure it was covered, and kept me informed throughout the repair The entire experience was well worth the drive issue. She researched the issue to insure it was covered, and kept me informed throughout the repair The entire experience was well worth the drive from Pryor Thank you Meltons! More

by OHP32 Verified Customer Verified Customer

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Very friendly and professional. Workers go above and beyond to inform you of any repairs or maintenance that needs to be completed Workers go above and beyond to inform you of any repairs or maintenance that needs to be completed More

by COURTROOMUS Verified Customer Verified Customer

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I love Melton in claremore! They are always so helpful! Brandon has been helping me for years and this is why I keep buying jeeps from there! They are always so helpful! Brandon has been helping me for years and this is why I keep buying jeeps from there! More

by GUTHRIESHERRIE Verified Customer Verified Customer

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Melton operates like a large state of the art dealership while giving you that true hometown feel. Heather and the whole service staff has always been professional and kind. I would recommend to anyone that while giving you that true hometown feel. Heather and the whole service staff has always been professional and kind. I would recommend to anyone that wants the best but not the drive to the big city! More

by OKIEINSPECT Verified Customer Verified Customer

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Very helpful, service oriented. Hometown dealer that has been around for a long time. Reasonably priced Hometown dealer that has been around for a long time. Reasonably priced More

by CONTACTSOKLA Verified Customer Verified Customer

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