Hector Arvizu | Page 9

They always leave me driving off happy! I've always had great experiences with the service team at Capo Mazda. I followed Fredy and Hector from their previous employer and they never disappo I've always had great experiences with the service team at Capo Mazda. I followed Fredy and Hector from their previous employer and they never disappoint. Cyrena has been an absolute pleasure to work with since she joined the team. I actually travel 33 miles to come to Capo Mazda to get my car serviced because I know they respect me and my time and would never try to push additional services on me that aren't necessary. I'll keep coming back and recommending them to other Mazda owners with the great service they provide! More

by KMEnriquez Verified Customer Verified Customer

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oil change and tire rotation excellet I bought a certified pre-owned car from Capo Mazda, so I went back after 4 months for the 5,000 mile service. They were pleasant to work with and did I bought a certified pre-owned car from Capo Mazda, so I went back after 4 months for the 5,000 mile service. They were pleasant to work with and did an excellent job. They also took care of a few things that were missing when I bought the car. Wonderful! More

by rbetts2 Verified Customer Verified Customer

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Exceptional Seervice We brought our car in for Routine Service and then learned Field Rodents had taken residence on the intake manifold. In addition they had begun chewin We brought our car in for Routine Service and then learned Field Rodents had taken residence on the intake manifold. In addition they had begun chewing on some of the wiring. The Service Tech was able to put everything back in proper order, repair the wiring and offer a solution to eliminate future trouble. We are very pleased with the care and attention given to our concerns! More

by bruceatkins Verified Customer Verified Customer

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CapoMazda Is The Best! Everyone is friendly and kind. I'm always happy with my service. They have made me a "forever customer" :) I will recommend CapoMazda to all my friend Everyone is friendly and kind. I'm always happy with my service. They have made me a "forever customer" :) I will recommend CapoMazda to all my friends and family. More

by dblakely0 Verified Customer Verified Customer

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Excellent Service! By far had the best service at Capistrano Mazda! Friendly staff & has the best interests in mind for their customers! Definitely will be coming back a By far had the best service at Capistrano Mazda! Friendly staff & has the best interests in mind for their customers! Definitely will be coming back again for my car! More

by LAJFRANCO1997 Verified Customer Verified Customer

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Excellent Service Once again an excellent experience getting my Mazda6 serviced! The staff in service makes it a pleasure to take the car in. I trust them here at C Once again an excellent experience getting my Mazda6 serviced! The staff in service makes it a pleasure to take the car in. I trust them here at Capistrano Mazda. More

by J Hageman Verified Customer Verified Customer

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Mazda 3 Transmission Repair I would like to highly compliment Freddy Campos on a recent service job for my son's 2008 Mazda 3. While attending school at Cal State San Marcos I would like to highly compliment Freddy Campos on a recent service job for my son's 2008 Mazda 3. While attending school at Cal State San Marcos and living in Escondido my son's Mazda 3 started having transmission problems and the "AT" warning light came on. I had him take it to a AAA approved repair shop in Escondido. After spending $118 for evaluation I was told there was excessive metal and chunks in the trans fluid and they would need to open up the transmission for further evaluation. Worst case would be a $3800 rebuild. I wanted to evaluate what a Mazda factory reconditioned trans would cost at my local Mazda dealer and ended up speaking with Freddy Campos. After getting the VIN, Fredy informed me the problem may be caused by the "TCM"; and if so may be covered by a special warranty existing for this car. It would cost $140 to have it evaluated and I would have to tow it from Escondido. Initially I felt skeptical and called the Mazda dealership in Escondido (less than a mile from where the car sat at the repair shop). The service representative there was less than encouraging about this scenario and did not earn my business, even though it would have been much easier for me. I towed the car to Capistrano Mazda where Freddy was waiting just before closing on a Wed night. He informed me I would not hear from him until Friday. They would need time to do a proper evaluation. Just as he promised, he called on Friday with good news that the TCM would be covered 100% by warranty. In addition there were two other items that had service recalls that were repaired. The job was completed that same day and I picked the car up with a fresh wash. I am very appreciative that Freddy Campos has a thorough knowledge of the product he services including important warranties, and also has the enthusiasm to go the extra mile for his customers. It also appears he has a competent staff of mechanics as Hector Arvizu was successful in completing the repairs in a timely fashion. I don't typically buy brand new cars, but after receiving this level of service I will definitely consider giving Capistrano Mazda my future automotive business. More

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Highly recommended I chose this dealership because I have loved dealing with their service center - Freddy and his team for years. So helpful and professional. I worked I chose this dealership because I have loved dealing with their service center - Freddy and his team for years. So helpful and professional. I worked with Marcin in choosing my vehicle and he was awesome!. Friendly, kind and helpful. Marcin's follow up and follow through were consistent without being overbearing. I highly recommend this dealership - you will be taken care of. More

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Fixed transmission and even replaced a recalled part Brought my car in to have the transmission fixed, they also replaced a recalled dash. I’ve been calling my local Cerritos Mazda dealership for almost Brought my car in to have the transmission fixed, they also replaced a recalled dash. I’ve been calling my local Cerritos Mazda dealership for almost a year and the part is “never in” and they’ll call me when they get a new shipment, but the San Juan Capistrano location replaced it no problem. Larry Ulrich, Fredy Campos and Hector Arvizu really took care of me and my car. Drop off and pick up of my vehicle was super fast and hassle free, they even finished with my vehicle a day before assumed. They also checked to see if my transmission was under warranty. Thank you guys so much! Larry, Fredy and Hector, you were amazing. If anything else happens, it’s well worth the drive to have the right people taking care of your vehicle. More

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Superb Service! I brought my 2016 CX9 in to have remote start installed. Hector Arvieu did the installation and did an excellent job. The remote start worked pe I brought my 2016 CX9 in to have remote start installed. Hector Arvieu did the installation and did an excellent job. The remote start worked perfectly and whoever washes the cars as well, always cleans the exterior and interior of the vehicle immaculately prior to pick up. I was having trouble loading the app on my IPhone for the remote start and even though The service rep, Hector Campos was super busy, he took the time to complete the registration for me. He was so helpful and patient and very professional. I can't thank them all enough. I refer all my friends to Capo Mazda for the exceptional customer service, best vehicles and very reasonable prices for the quality received. Thank you soooo much! More

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