Dealer Reviews
Cars for Sale
Dealer Log In
Hector Mendez
Hector Mendez | Page 20
Quick Lane Advisor
Tropical Ford
9900 South Orange Blossom Trail
Orlando, FL 32837
210 Reviews
210 Reviews of Hector Mendez
June 30, 2018
Fastest oil change ever! I was greeted as soon as I pulled in, even though I accidentally pulled into the wrong area. Once I pulled into the Quick Lane Service I was attended I was greeted as soon as I pulled in, even though I accidentally pulled into the wrong area. Once I pulled into the Quick Lane Service I was attended to promptly. They open at 7am. I was there probably by 7:30. I just needed an oil change and the usual check over the car. I was out by 9-9:30am. I was in and out in just a couple hours. They even replaced the batteries in my key fobs. Bonus points: There were Dunkin Donuts and decent coffee, not the brown water most service centers offer, where they just keep adding water and using old grounds. They also had free wifi, which worked. Totally recommend Tropical Ford. Hector was my service rep, 5 stars. He was great! So was the cashier and the guy who helped me find my way to the right line. Oh and the bathroom was clean! That's rare when the ladies room is actually clean, has paper, and obviously had been cleaned just that morning. They also gave me the batteries at decent price and didn't charge to change them. Just a note why this is so great: At the last dealer, even if I'm in line before they open, I've been stuck there until after 2-3pm. Often the service people would break for lunch before giving me any updates on my car, knowing I was waiting for it. More than once, they didn't do all the work forcing me to return. Aside: It was also nice not to be forced into watching Fox news. More
by CHER
Verified Customer
June 27, 2018
Not very organized. I showed up without an appointment for an oil change, tire balance, rotation and something that had to be done by hooking up the Ford Scan Tool. The I showed up without an appointment for an oil change, tire balance, rotation and something that had to be done by hooking up the Ford Scan Tool. The service writer took me to the Quick Lube Lane desk after I explained what I wanted to have done. There I explained to them the same thing. They got my oil change and tire balance and rotation done and told me the vehicle was ready. I asked about the Scan Tool part and was told I had to make an appointment. See the cashier for keys and bill. What! Why not let the other department know what I needed to still have done? Why not at least walk me over to the other department and tell them to help me. I did get taken care of because of help from someone I knew in another department that came out to help me. It all worked out but the departments need to work together and talk to each other to assist customers. To us they are all the same company. We look at the service department as one big department. We should be treated the same or at least helped out by other department. More
by rposey1260
June 23, 2018
Quick and complete service on time. Took the car in for normal servicing. They said it would take 2 hours. They were wrong, it was 1 hour and 58 minutes. They always take good care o Took the car in for normal servicing. They said it would take 2 hours. They were wrong, it was 1 hour and 58 minutes. They always take good care of both our cars. More
by JOE C
June 17, 2018
excellent service great service a pleasure to deal with Tropical Ford, Hector is an excellent customer service representative. took the truck and did all of the service great service a pleasure to deal with Tropical Ford, Hector is an excellent customer service representative. took the truck and did all of the service required. More
by JULIUSS2
June 15, 2018
Excellent service center. I always go there to get my 2016 Ford Explorer serviced. The staff is always very knowledgeable and helpful. They even have coffee and donuts in waiti I always go there to get my 2016 Ford Explorer serviced. The staff is always very knowledgeable and helpful. They even have coffee and donuts in waiting area. More
by JOIVE6
Other Employees Tagged: Jose Gutierrez
June 14, 2018
I was fantastic and all problems resolved! Your service advisors ELSIE and Hernan, Russel and Hector are reliable and very knowledgeable and attentive, friendly and courteous, I am satisfied wi Your service advisors ELSIE and Hernan, Russel and Hector are reliable and very knowledgeable and attentive, friendly and courteous, I am satisfied with the entire personnel and including VITALI AND THE SALES PERSONNEL AS WELL! More
by TRIBECAFIVE1
Other Employees Tagged: Jack Grace, Jose Gutierrez, Vitalie Munteanu, Elsie Martinez , Russell Brooks, Bob Franklin, Jonathan Gonzalez, Junior
June 13, 2018
Awesome!! Jonathan is wonderful, I’m very happy with my car Jhonatan González help me to take a decision about which is the car that I should to shop, I’m very satisfied with my car new, thank so much by your a Jhonatan González help me to take a decision about which is the car that I should to shop, I’m very satisfied with my car new, thank so much by your attention, paciente and orientation. More
by NOHELYRIVERO1972
Other Employees Tagged: Jonathan Gonzalez
June 12, 2018
hector is the embodyment of quicklane great attention ,fast quality service, always on the lookout on thing the vehicle might need to keep performing in optimal condition. its great to go great attention ,fast quality service, always on the lookout on thing the vehicle might need to keep performing in optimal condition. its great to go to a place where you are trated like family. More
by FERDIBRACERO
June 10, 2018
Tropical Ford Quick Lane service Tropical Ford quick lane is a great place to get an oil change, fluids topped off and a quick check if belts etc. They are not not those other places Tropical Ford quick lane is a great place to get an oil change, fluids topped off and a quick check if belts etc. They are not not those other places that use an oil change to try to sell you parts and service you don’t need I take my truck and car there because I trust them and get good service. The text block below won’t work for me so I’ll say here that Hector is always polite and professional. More
by CURTHATCH
June 09, 2018
More compassionate When I called to speak to the representative He didn’t answer my question and then hung up on me. I was just trying to find out if my car would be da When I called to speak to the representative He didn’t answer my question and then hung up on me. I was just trying to find out if my car would be damaged if I drive it with the rubber at the bottom. More
by TUTTIE1949
Dealership Inventory (345 Vehicles)
