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Hector Mendez
Hector Mendez at Tropical Ford

Hector Mendez | Page 5

Quick Lane Advisor

Tropical Ford

9900 South Orange Blossom Trail
Orlando, FL 32837

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210 Reviews
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210 Reviews

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210 Reviews of Hector Mendez

September 01, 2020

Dealership Rating
Employee Rating

The service department is very friendly and extremely helpful. I look forward to my car’s next visit at Tropical Ford. I recommend this dealership. More

by Julie T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Elsie Martinez, Bryan Langenderfer , Gerson Bueno, Anthony Ferrrando, Hernan Fontana, Santiago Hernandez, Donny Larson, Carlos Sheppard, Eva Short

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Sep 22, 2020

Tropical Ford responded

We truly appreciate the kind words and recommendation, Julie! Thank you for your business and we will see you during your next visit!

August 26, 2020

Dealership Rating

Tire repair fixed by team at Tropical Ford. Great service, done on time. Thanks. Will definitely be back if need repairs done to my Ford. More

by rlink69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 01, 2020

Tropical Ford responded

That's great to hear! Thank you for sharing your experience. We truly value your business and look forward to working with you again!

August 20, 2020

Dealership Rating
Employee Rating

They provided prompt and courteous customer service. I felt like a very valued customer from the time I arrived until the completion of my service. More

by KANDEE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 25, 2020

Tropical Ford responded

This is what we love to hear! Thank you for taking the time to share your experience with us! We hope to have the opportunity to work with you again in the future. Please don't hesitate to let us know if there is anything else you need. Thanks again!

Aug 25, 2020

Tropical Ford responded

Thank you for providing this valuable feedback on your experience with Tropical Ford and we are so glad that you felt the value that we place on every customer that chooses our location. We'll be sure to share this feedback with Hector and our team. Thank you for choosing Tropical Ford, and we hope to see you again to continue to provide you with this level of service.

August 15, 2020

Dealership Rating

I gave 1 star because I can't give zero. Bad service , customer service .. I ask for someone help me with my car GPS and nobody knew or tried help.. More

by CRISTIANEALMEIDA75
Recommend Dealer
No
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Sep 01, 2020

Tropical Ford responded

As we explained we have one outside representative that comes to the Dealership on Tuesday and Thursday and he only comes in at 3:00pm. until he is completed with specific jobs that had appointments in advance. If we can still assist you please let us know. We apologize for your inconvenience but it is a specialized repair that he is certified to make. 407-851-3800

Sep 02, 2020

Tropical Ford responded

Ms. Almeida, please call me again @ 407-851-1764. I will ask the receptionists to please page me if I am not in my office. I sincerely want to help you with this. While we normally use the outside representative to address issues such as your map update, I am certain that I can resolve this whenever you are available to bring the vehicle and your map update jump drive to me. Please let me help you. Bryan L. - Parts & Service Director

Sep 02, 2020

CRISTIANEALMEIDA75 responded

No . nobody explained that .I received a call from Brian but I was working .When I called him back his unavailable

August 09, 2020

Dealership Rating
Employee Rating

Excellent and quick service. For my oil change. Hector answered all my questions and was a pleasure to work with. I will definitely have Tropical ford handle .my car More

by JOELALBERT.57
Recommend Dealer
Yes
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Aug 18, 2020

Tropical Ford responded

We're glad it was a quick and efficient experience working with our service team! Thank you for leaving us feedback. We look forward to working with you again!

August 03, 2020

Dealership Rating
Employee Rating

Excellent service! Recently I tried the Quick Lane for the first time — terrific experience! Quick, professional, and thorough - I’ll definitely be back to use this ser More

by gerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 07, 2020

Tropical Ford responded

Quick and quality is our specialty! We're glad to hear your Quick Lane experience was a great one, Gerry! We look forward to seeing you again soon!

August 01, 2020

Dealership Rating

Service is always great Elsee is always sweet professional, and polite. The shop and dealership is always clean with magazines and T V.No one works on my car but ford. More

by FDNYKEN2001
Recommend Dealer
Yes

Other Employees Tagged: Elsie Martinez

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Aug 07, 2020

Tropical Ford responded

We appreciate the kind words! We pride ourselves on knowledgeable and honest staff members, like Elsie, and we're happy your service visits are always pleasant. We look forward to seeing you again soon!

Aug 07, 2020

Tropical Ford responded

We're glad to see your experience with us was worth 5 stars! Elsie is a great asset to our team and was more than happy to help. We truly appreciate your business and your continued loyalty. Please let us know if there is anything else we can do for you!

July 21, 2020

Dealership Rating

Great service friendly personnel. In and out in 30 mins. with oil change and tire rotation. This is my second vehicle from Tropical Ford.....not a single complaint. Thanks!! More

by SAWTOOTH16
Recommend Dealer
Yes

Other Employees Tagged: Steve Lucius

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Jul 23, 2020

Tropical Ford responded

Thank you for your 5-star rating! We appreciate your loyalty to Tropical Ford for both services and vehicle purchases. We look forward to working with you in the future.

July 19, 2020

Dealership Rating

As usual excellent all around. Under $60 for an oil change and tire rotation, and super fast service. They love on my escape and I get to enjoy their work. 😎 More

by NATASHALUGO75
Recommend Dealer
Yes
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Jul 22, 2020

Tropical Ford responded

We're glad to hear it was another successful appointment working with our team, Natasha! Thank you so much for leaving us such a great review! We appreciate your loyalty so much!

July 16, 2020

Dealership Rating
Employee Rating

Good service, amazing people! Exelent atention in general, i miss the donuts in waiting area, i know because the covid, i repeat at the future same place! More

by Jose
Recommend Dealer
Yes

Other Employees Tagged: Jack Grace, Jose Gutierrez, Isabel Langenderfer, Vitalie Munteanu, Bryan Langenderfer , Bob Franklin, Jonathan Mella, Carlos Sheppard

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Jul 20, 2020

Tropical Ford responded

That's great! We are sorry the current times to prevent us from providing donuts but we'll be sure to bring them right back once it is no longer an issue. Thank you, Jose, for this review, and thank you for being a returning customer. We look forward to seeing you again and providing donuts again hopefully soon.

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