Hector Morales
Hector Morales at Lia Hyundai of Hartford

Hector Morales | Page 6

Service Advisor

Lia Hyundai of Hartford

20 Jennings Rd
Hartford, CT 06120

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4.9
126 Reviews

Dealership Experience

16 yrs

Industry Experience

16 yrs

Languages Spoken

English English

Spanish Spanish

4.9

126 Reviews

Write a Review

126 Reviews of Hector Morales

September 13, 2023

Dealership Rating
Employee Rating

Very pleased with service. Friendly staff. Nice waiting area too. Check in was quick and easy. They also offer Lyft pickup and drop-off which is a HUGE plus for me. More

by RBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dane Morissette

Sep 13, 2023

Lia Hyundai of Hartford responded

RBB, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy our service team handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

September 07, 2023

Dealership Rating
Employee Rating

Always great service. I won’t go anywhere else, service department always helpful and kind More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dane Morissette

Sep 07, 2023

Lia Hyundai of Hartford responded

Thanks so much, Jess! We truly appreciate your loyalty, and we're humbled by your kind words. Please don't hesitate to contact us whenever our team may be of service to you. It's always our pleasure!

August 29, 2023

Dealership Rating
Employee Rating

Took my car in for first complimentary service. Hector Morales was my service rep and was very professional and helpful in answering questions and arranging service. More

by d.petruzzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2023

Lia Hyundai of Hartford responded

Thanks for the stellar review of Hector on our service team! We're glad he addressed all of your questions thoroughly and provided you with an overall accommodating visit. We hope to ensure these circumstances at your next appointment. See you then!

August 17, 2023

Dealership Rating
Employee Rating

Dakota understood my frustrations and provided empathy in regards to my car issues since the seatbelt issue was an inconvenience with my family. She listened and made connections. She was professional and gu More

by christineadomingo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dane Morissette

Aug 17, 2023

Lia Hyundai of Hartford responded

Christine, thanks for stopping by to give credit to Dakota for giving you some peace of mind during your vehicle's repairs. We're glad she addressed your concerns with compassion and explained everything to your satisfaction. We wish you the safest of travels until we may assist you again!

July 25, 2023

Dealership Rating
Employee Rating

Received great service from start to finish! Raj was very helpful and explained how vehicle works, and did his job well. I More

by joeybx@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 26, 2023

Lia Hyundai of Hartford responded

Hi, Joey! Thanks for taking a moment to give credit to Raj for making your experience a great one through and through. We're delighted he took the time to show you all the bells and whistles. Congratulations! We hope you enjoy the new ride!

July 17, 2023

Dealership Rating
Employee Rating

Hector Morales was v personable and helpful. But the day he was off, no one followed up with me on my car. There needs to be better system (no one returned multiple phone calls) More

by loveditaly
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Basso

July 15, 2023

Dealership Rating
Employee Rating

Great service, Dakota was very helpful and other staff great as well. Completed oil change and extra services within 3 hours More

by Jlewk14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dakota P service

Jul 18, 2023

Lia Hyundai of Hartford responded

Thanks so much for your 5-star review! We sincerely appreciate your business as well as your positive feedback on working with Dakota and our service team. We hope you'll give us a call whenever there's a question or concern we can help you with. It's always our pleasure!

July 15, 2023

Dealership Rating
Employee Rating

The communication was on point. I had to drive further from home to get better service. The dealership closest to my house is Key Hyundai and I’m still waiting on a call back from t More

by Jen
Service Price Transparency
Recommend Dealer
Yes
Jul 18, 2023

Lia Hyundai of Hartford responded

Jen, we really appreciate that you came to see us even though our location isn't the closest to you. Thanks for letting us know how pleased you were with Hector's assistance. He's a gem and we're glad you enjoyed working with him. See you next time!

July 13, 2023

Dealership Rating
Employee Rating

My first visit to Lia Hyundai of Hartford was great. Every person I interacted with was friendly, helpful, and efficient. Dakota Pare made the experience easy and painless. The outstanding recalls and o More

by sherryanne70
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dane Morissette

Jul 13, 2023

Lia Hyundai of Hartford responded

Sherryanne, thanks for stopping by to let us know your first visit with us went smoothly! We're glad Dakota and the rest of the service team handled your recalls and oil change with great care and diligence to safely return you to the road in good time. Looking forward to making your next appointment just as superb!

July 13, 2023

Dealership Rating
Employee Rating

Hector Morales made my experience smooth and easy… Inderstanding of my questions and very outgoing! More

by mary1551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2023

Lia Hyundai of Hartford responded

Thanks for your awesome 5-star review, Mary! Your satisfaction is the reason behind everything we do, so we're pleased to know how happy you were with Hector's communication and attention to your vehicle's needs. We hope you'll continue to choose Lia Hyundai of Hartford!

Jul 13, 2023

mary1551 responded

😊

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