Henry Diep | Page 14

Working with Rodrigo Nadal, Krystal Miller and Henry Diep was great experience! The whole sales/finance process was handled smoothly and the entire staff was knowledgeable and efficient. It was hands down th was great experience! The whole sales/finance process was handled smoothly and the entire staff was knowledgeable and efficient. It was hands down the best and least stressful car buying experience I've ever had. 10/10 would recommend More

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I have been a client of this dealership since 2011. Until my recent experience, I have had very positive ones- otherwise I would not have been a loyal customer for the last decade. I have worked with Crystal my recent experience, I have had very positive ones- otherwise I would not have been a loyal customer for the last decade. I have worked with Crystal Miller, Rodrigo Nadal, and most recently Henry Diep. They all have been respectful, professional, and made each experience a pleasant one. They earned my loyalty and long-term repeated business. In my most recent occurrence, I dealt with Alex Bonanno. I was treated the exact opposite. She was belittling, degrading, rude, lying through her teeth, and threatening. While I understand that this is a business, Alex's behavior and attitude goes against what Mazda Corporation states regarding CUSTOMER SATISFACTION: Mazda is striving to improve customer satisfaction through providing a Mazda brand experience that exceeds customer expectations. More

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I am a 10 year customer of Wellesley Mazda. I am treated like royalty whenever I walk through their door for service or a new car. I will remain loyal to throughout my driving days as long as Mazda continu like royalty whenever I walk through their door for service or a new car. I will remain loyal to throughout my driving days as long as Mazda continues to make the superior cars they do now, During a recent service visit, I stopped in to say hello to the sales team and walked out with a new car with lower lease payments than my prior lease (which were already favorable). The two sales managers, Rodrigo Nadal and Darren Bonanno, plus my salesman, Henry Diep, plus the leasing manager, Krystal Miller, made this a simple, seamless transaction. All of them deserve 5 star praise for their professionalism and customer centric service. Ten years and 4 new cars later I am completely amazed at the sales and service teams and highly recommend this dealership to the car buying public. More

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We have been Wellesley Mazda clients for about 6 years. Multiple CX5s, CX3 and CX30. Each time we had the pleasure of working with Rodrigo Nadal. He is the consummate professional and is always accommodat Multiple CX5s, CX3 and CX30. Each time we had the pleasure of working with Rodrigo Nadal. He is the consummate professional and is always accommodating. We have always had a very positive experience due to our work with Rodrigo. We highly recommend the firm and Rodrigo. More

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Think of all the irritating and unpleasant things that you can experience shopping for a car. Then imagine the opposite. This was an atypically enjoyable experience from start to finish. Henry Diep was you can experience shopping for a car. Then imagine the opposite. This was an atypically enjoyable experience from start to finish. Henry Diep was our main contact during the process of evaluating a CX-30 for our needs. What a mature & outstanding way to treat a customer! Kudos! More

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Our dealer Henry Diep was great. Not pushy, knowledgeable, and very responsive. We went over leasing vs. purchasing and were very happy with our experience. knowledgeable, and very responsive. We went over leasing vs. purchasing and were very happy with our experience. More

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Bought a used Subaru as a first car for my student child. Paid full price. It had 111k miles. After driving 500 miles the oil light came on. I brought it in to a Subaru dealership and they did an oil bur Paid full price. It had 111k miles. After driving 500 miles the oil light came on. I brought it in to a Subaru dealership and they did an oil burn test requiring another 1000 miles to be driven. The test failed and I was informed there was a recall and Subaru had extended the warranty to 100k miles. Wellesley Mazda had said there were no issues, there was a clean CarFax, and no recalls. There was no way to determine the issue until it was beyond the MA Lemon law. Wellesely Mazda refused to deal. They refused to acknowledge they had sold a piece of junk that will cost $4k+ to fix. They could have replaced the engine for free just 10k earlier. I am convinced they knew of the issue but chose to push it off on someone else. Lack of integrity. Lack of customer care. Their motto is Transparency. Maybe lack thereof. Not worthy of anyone's business. More

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Excellent Service Went in to look at the CX5. Henry Diep had a assisted me and was very informative about the different trim levels and packages. made it very easy fo Went in to look at the CX5. Henry Diep had a assisted me and was very informative about the different trim levels and packages. made it very easy for me to pick the model I wanted. Very helpful from beginning to end. making the whole process very easy. More

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Anmazing customer service! We recently purchase our first Mazda from Wellesley Mazda, it was the best car buying experience we had. Henry Diep our sales guy was friendly & info We recently purchase our first Mazda from Wellesley Mazda, it was the best car buying experience we had. Henry Diep our sales guy was friendly & informative. No hassle purchase. Would recommend to family & friends. More

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Great experience buying a new Mazda CX-5! We recently had a great experience buying a new Mazda CX-5 at Wellesley Mazda, working with Henry Diep. There was no hassle, and he laid out all the o We recently had a great experience buying a new Mazda CX-5 at Wellesley Mazda, working with Henry Diep. There was no hassle, and he laid out all the options for us. Financing was even able to give us a better rate and price based on the down payment without us asking. If you're thinking about buying a new car, there's no better place! More

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