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Henry Peterson
697 Reviews
Hi, my name is Henry Peterson but everyone always calls me Hank! I have had the privilege of working at Hillside Honda alongside a great management team for 10 years now. I take great pleasure in helping our customers with routine maintenance or finding solutions to their vehicle problems so they can get back on the road. If I had to pick my favorite Honda I would pick the Honda Accord of course! Not only is the Honda Accord extremely reliable, but it is very stylish and has so many amazing options. If you ever need assistance, please feel free to stop by and ask for Hank!
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697 Reviews of Henry Peterson
October 13, 2018
Visit to hillside honda Hillside Honda is the best place to maintain your car. They are quite knowledgeable and do not recommend services you do not need. Henry Peterson is Hillside Honda is the best place to maintain your car. They are quite knowledgeable and do not recommend services you do not need. Henry Peterson is the best. More
by PANAMACITYONLINE78
Verified Customer
October 13, 2018
Customer Service Behavior of the Cashier. To Customer service, After an excellent service by the mechanics, drivers and service advisor Mr Henry Peterson, He advised me to proceed to the c To Customer service, After an excellent service by the mechanics, drivers and service advisor Mr Henry Peterson, He advised me to proceed to the cashier, however the cashier was not in her booth. I ask the man in the parts department nearby. They told me she will be back soon. 10 minutes have past, I ask again the other service advisor and I heard they over page Carmen, the cashier. After 15 minutes of waiting, she came and she verbalized" I do not Know why you have to wait for me, You are not paying anyway", she was talking in a very rude manner with her raising eyebrows. she conveyed her verbal and non verbal communication in very inappropriate way. I know for the fact that I need a stamp for RELEASED on my paper to be presented to the Honda driver who drove my Pilot, who is waiting blocking the narrow street.. I have been a customer since 2003 and I have bought and lease 6 cars from FIT, CRV and Pilot. I like going to your dealer because I know I am getting an excellent customer service. I never had any bad experience with anybody. This is the first time. I do not want to experience this again. You do not need an employee who will destroy you good image. Respectfully, Jarolito Ruiz More
by jarolito.ruiz
October 09, 2018
Big slip up but stuck the landing Took my car in for a few safety recalls and had some servicing done at the same time. Drop off and check in were quick and efficient. I schedule Took my car in for a few safety recalls and had some servicing done at the same time. Drop off and check in were quick and efficient. I scheduled a pick up later in the day so I wouldn't miss much work. When I went to pick up everything was smooth. As I drove away I noticed a noise coming from my tire. As I drove faster it became louder. I circled the block and pulled back into the service center. The rep said most of the techs had gone home and I might have to leave it overnight. This didn't make me happy that they had failed to road test the car and that I'd have to leave it overnight and have to go out of my way again. The rep said he'd see what he could do. Between himself and a tech who hadn't left yet. They were able to locate the part that hadn't been properly screwed in and get it fixed so I could drive home that night. Although disappointed in the oversight, I was happy they were able to rectify the problem on the spot. I would suggest that Hillside Honda keep a tech on hand until all pick ups for see have been completed. More
by KRUGERIO
Other Employees Tagged: Joseph Patanio, The technician who stayed late that night. I didn't get his name.
October 03, 2018
It was promised at 11:00 AM , I went for a walk in the old neighborhood, came back at 10 to 11:00 AM and it was ready.Excellent.Couldn't have been better timed! , I went for a walk in the old neighborhood, came back at 10 to 11:00 AM and it was ready.Excellent.Couldn't have been better timed! More
by ANDBOB2
September 26, 2018
Excellent Henry is an exceptional employee who took care of everything concerning my vehicle. He provided wonderful service and detail rundown of how the damage Henry is an exceptional employee who took care of everything concerning my vehicle. He provided wonderful service and detail rundown of how the damage parts will be fix and how long. More
by IREFAN.ALLY6708
September 24, 2018
Horrible horrible and horrible Setting up the appointment is xxxx they don’t even give you a chance to speak before placing you on hold for over 10 mins. The service agent who check Setting up the appointment is xxxx they don’t even give you a chance to speak before placing you on hold for over 10 mins. The service agent who checks people in called the guy in front of me stupid because he didn’t drive up to him when the driveway was clear when the guy complained to the service agent Henry he basically told the guy well if he wanted to tell you that he would have told you directly then long after he gave a lousy im sorry. I even watched as the service advisors spoke about some type of overcharging and how they would find a way to get back the company doing this so their books would look good. Horrible horrible horrible over paying for vehicle service in the first place and low class customer service I rather go pay joe smoe and hope it’s done right. After the service was done they left all their garbage in the car whatever plastic used to protect the seat and all the tags with my service number. More
by Lovemeebee
Other Employees Tagged: Susan Nolis
September 24, 2018
Great Staff Henry took care of me. Great guy really works on making the customer happy. Great experience and very professional staff. Always a pleasure when takin Henry took care of me. Great guy really works on making the customer happy. Great experience and very professional staff. Always a pleasure when taking my car in for service More
by SCOTT.SINGH105
September 24, 2018
Excellent customer experience Definitely love coming to honda they treat customer with respect and like family will always recommend hillside honda to friends and family and others Definitely love coming to honda they treat customer with respect and like family will always recommend hillside honda to friends and family and others thank you More
by Jblaise33
September 20, 2018
Hilside honda is not a secure. First time I think it’s a good service centre. But it’s not. It’s a lots of think. Service it’s bad. 2 weeks my car will be there. But no body tack ca First time I think it’s a good service centre. But it’s not. It’s a lots of think. Service it’s bad. 2 weeks my car will be there. But no body tack care of my car. I am given a new car but I saw that when hilside honda gave me back my car, somebody hit the back bumper. It’s really bad for me. And I am ask the advisor he say he don’t know, but i given to him and its his responsibility. But he don’t know wow... and finally I am not recommend anybody go over there. More
by MASEKULI936
September 20, 2018
Needs improvement Only 2 dealerships in my area. Hillside and Paragon. Hillside the better of the 2 evils. I have always gone to Hillside. I bought my CR-V brand ne Only 2 dealerships in my area. Hillside and Paragon. Hillside the better of the 2 evils. I have always gone to Hillside. I bought my CR-V brand new and have seen a decline in their service. There is one service tech that really prefer to deal with, Henry. He's honest, compassionate and extremely sincere in his advice on my vehicle service matters. If he were to leave I probably would leave Hillside Honda More
by CARSONCITY
Other Employees Tagged: Suzanne call center rep
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