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Henry Smith
Henry Smith | Page 2
Service Writer
Sands Chevrolet - Surprise
16991 W Waddell Rd
Surprise, AZ 85388
191 Reviews
Dealership Experience
13 yrs, 1 mo
Industry Experience
23 yrs, 2 mos
191 Reviews of Henry Smith
March 02, 2018
Disappointed We had a Special Service for a fuel vapor. The initial service tech was awful. Of course their tests didn't show any evidence of gas odor, and was We had a Special Service for a fuel vapor. The initial service tech was awful. Of course their tests didn't show any evidence of gas odor, and was recommended that they pull the fuel tanks at my expense. Their concern for my safety has been overwhelmingly void. Not one follow up call from the service department. I guess I need to go back to the original person when I started the process. More
by THEWHIPPLES
Verified Customer
February 25, 2018
Very bad experience more than once I would like to be able to go to a dealer that is not constantly trying to get me to pay to have them provide services which are not needed. Especiall I would like to be able to go to a dealer that is not constantly trying to get me to pay to have them provide services which are not needed. Especially when they use scare tactics to do so. Telling someone your lucky your wheels have not fallen off is not a good approach. I felt duped into purchasing new hubs for my truck when it drove just fine. Honesty is the best policy. It takes years to build trust and moments to destroy. I spoke with the service director at Sands Chevrolet Surprise and he did not help me or call me as he promised he would. Had my truck back three times now and brakes still squeal like a Mac truck coming to a stop. Another bad mark. I wish I could get a call from the GM at Sands or from. General Motors because this was not right. 480-252-1554. I screen my calls so please leave a message If I do not answer. More
by Scuba Steve
Other Employees Tagged: Jean Jajou , Service Director I believe Mike Hadodd. I apologize if incorrect.
February 20, 2018
Fast, quality work, great customer service from Henry. Like I said. Fast and friendly. Great work done to my vehicle. Exceptional customer service from Henry!!! Great job Henry. I'm very happy with the ser Like I said. Fast and friendly. Great work done to my vehicle. Exceptional customer service from Henry!!! Great job Henry. I'm very happy with the service. More
by ROSSMEDAN
February 19, 2018
Great Service & service rep Henry was very attentive and kept me apprised of the repair progress. Repairs were delayed but I was notified early and the delay was not inconvenien Henry was very attentive and kept me apprised of the repair progress. Repairs were delayed but I was notified early and the delay was not inconvenient. Henry worked with my extended service coverage company to get them to cover the bulk of the repairs. The repairs were done well. The facility is clean and the waiting area is very comfortable More
by SHIRJER
February 05, 2018
Everything was excellent and the staff was really friendIy Service and sale's was really good and waiting area is really good and clean would highly recommend it to anyone else nice dealership and area that' Service and sale's was really good and waiting area is really good and clean would highly recommend it to anyone else nice dealership and area that's located More
by GASTELUM00
Other Employees Tagged: Brian Bowling
February 04, 2018
Serice Took truck in on s service for power steerin Was well taken care of and getting a loaner made my days even better so I was not inconvenience Took truck in on s service for power steerin Was well taken care of and getting a loaner made my days even better so I was not inconvenience More
by TOMRUSTOWICZ
February 02, 2018
Best service ever ... ALWAYS. My service Tech Henry Smith is the best I ever worked with. I trust him like family. He always sees that things are done right and as promised. Hen My service Tech Henry Smith is the best I ever worked with. I trust him like family. He always sees that things are done right and as promised. Henry is an asset to Sands and would make a great manager in any department. Sincerely, John Nesbit More
by JOHNNESBIT
January 31, 2018
Work was quickly diagnosed and resolved in the same day bein To run an engine diagnostic test and correct malfunction in oxygen sensor . Problem was discovered and repaired the same day, which I very much appr To run an engine diagnostic test and correct malfunction in oxygen sensor . Problem was discovered and repaired the same day, which I very much appreciate because we are traveling and needed the work done thank you so much for a great job More
by JOYANDBUD27
January 30, 2018
Oil change and service of 2012 Buick Enclave I dropped the car off for oil change and evaluation of additional work suggested. New belts and hoses were recommended, and a time for pickup of the c I dropped the car off for oil change and evaluation of additional work suggested. New belts and hoses were recommended, and a time for pickup of the car was given. Price seemed high, but everything else met or exceeded my expectations. More
by DRUKAVIN
January 30, 2018
Family Friendly Kindness!! And fast!! Everypne was so helpful and made me feel like i was in control. I was kept informed ,i am very pleased with the care they took!! Kindness!! And fast!! Everypne was so helpful and made me feel like i was in control. I was kept informed ,i am very pleased with the care they took!!! More
by REGINA.FANIRE0814
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