So I went with my mom to buy a car last month January 2020, she had a deal in place already with Matt and literally was just coming to trade her vehicle and get the new one and drive away....so we get there and have to work with CHUCK (FOR THE LOVE OF GOD AVOID THIS MAN AT ALL COSTS)
He spent 20min trying to find my mom in the system and literally accused HER of putting in the wrong info? ITS HER INFO!!! First, we test drive the car....and while we are test driving he is telling us how much he hates his wife and then spending vacation with her and her boyfriend, REALLY inappropriate stuff....we did like the car in any event...So after that was done, he gets to confirming price and jacked up the price of the car by 4000$!!!!! Nothing anything that was discussed with Matt!!! He said it was posted clearly on the website ( it actually said on the website "click here for more info") so I said to mom it's time to walk away....Chuck got so mad and slammed down a blank paper and pen and had the xxxxx to demand she sign her name promising that if he eats the cost and sells her the vehicle as discussed she will buy it and now I'm like oh no sir either you make the deal or not but she isn't signing anything....SURPRISE, SURPRISE, Chuck comes back and can make the deal, as discussed, lol ! So we head on over to finance....then we get the second worst person of the night Joon (AGAIN, RUN FAR AND FAST FROM HIM) he tries to tell us that we are not allowed to have a service record because in 20 years nobody has ever needed one and so I gently reminded him that Chuck said if there is issues with the car we have 30 days or 1000 miles to bring it back if it breaks down mechanically...Joon tells me that it's not true and that I was wrong (Verbatim) and called Chuck...so Chuck comes and indeed backs me up saying yes that's the house policy....these 2 jerks actually argued in front of us for 10min when Joon said well "you can stand behind that policy but I wont" they then pushed us so fast out the door, had to set up the OnStar by ourselves and Chuck says "I will call you tomorrow " GUESS WHAT CHUCK, STILL WAITING ON THAT CALL, BUDDY!!!
Fast forward to today, March 5....its been a month...and the tags for the car are not here...it expires in 2 days...so we call the dealership, said they were busy and would call right back...so we went to the DMV and the young lady tells us....SANDS NEVER SENT OVER THE REQUEST FOR TAGS ON THE CAR UNTIL YESTERDAY 3/5/20 a whole month of lies, no follow up, disgusting behavior from CHUCK and JOON and to top it off they ran a credit check on my mom, SHE FINANCED THROUGH HER OWN BANK THEY NEVER SHOULD HAVE RAN HER CREDIT!!!!
STAY AS FAR AWAY FROM THIS PLACE AS YOU CAN, CHUCK IS LITERALLY THE ANTI-CHRIST OF SALESMEN!!!!