Hephzibah Harris | Page 19

Copeland Chevrolet Hyannis responded

Thank you, Elisa. We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again! Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

Ron, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Copeland Chevrolet Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

Good morning. Thank you for the feedback. I had an opportunity to look at your invoice. Your vehicle takes 2 gallons of coolant but it looks like the parts department charged out 1 gallon on the first line and the 2nd gallon on the 2nd line of your work order rather than a quantity of 2 the correct line. Sorry for the confusion but happy to see that they didn't overcharge you. Please feel free to reach out to our Service Manager, Sarah, or myself if we can help review in further detail and thank you again for your feedback and support! Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner