Hephzibah Harris
Hephzibah Harris at Copeland Chevrolet Hyannis

Hephzibah Harris | Page 21

Service Advisor

Copeland Chevrolet Hyannis

22 Ridgewood Ave
Hyannis, MA 02601

Contact Me
4.6
233 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

13 yrs, 11 mos

Languages Spoken

English English

4.6

233 Reviews

Write a Review

233 Reviews of Hephzibah Harris

April 28, 2022

Dealership Rating
Employee Rating

Everyone at this store is a true professional . Promises made promises kept. I love the family-type atmosphere. More

by Itzbenreal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini , Sarah Koumbouris, Cami Petrides, Greg Remedis

Apr 29, 2022

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. We look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

April 24, 2022

Dealership Rating
Employee Rating

They keep you updated and you have no surprises when you pick up your car or truck. More

by RROSER47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 25, 2022

Copeland Chevrolet Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

April 22, 2022

Dealership Rating

Regarding purchase of a 2018 used Jeep. The salesperson was not able to answer basic questions and instead suggested we refer to the user manual; we then discovered the manual was missing f More

by SIDSNOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: George Mignosa

Apr 23, 2022

Copeland Chevrolet Hyannis responded

Thank you for your feedback. We have emailed you the owners manual for the Jeep. Please let me know if you have not received it in your inbox. It's my understanding that the additional component that you wanted undercoated on the Jeep was addressed and ready later that same day. If there are any other items that remain unresolved, please don't hesitate to let us know. We very much appreciate your ongoing support and as always, are here if you need anything. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

Apr 25, 2022

Copeland Chevrolet Hyannis responded

Thank you. Please forward me a copy of your paid receipt and we'll be happy to get your reimbursed for the manual. Have a great day! Bryan

Apr 24, 2022

SIDSNOW responded

We requested and were told we would be provided a hard copy, not an electronic version of the manual. We did not receive as promised a hard copy from your company. Instead, we independently ordered it resulting in an additional expense of $65 from Amazon. It’s unfortunate that despite spending over $45,000, your company did not see the value of satisfying our request for a paper/hard copy version of the manual especially considering your salesperson reference us to the manual as he was not able to address our questions. Considering the numerous vehicles we have purchased from your company this remains an unfortunate experience.

Apr 25, 2022

SIDSNOW responded

Thank you Bryan. Donna emailed a copy of the receipt to your company email address. We appreciate your understanding and attention to resolving this issue.

April 20, 2022

Dealership Rating

We were pleased to receive our second equinox we loved it the 2019 version and my husband tells me that he really likes the 22 version More

by MARGOBELLAMY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini , Drew Tomkinson

Apr 21, 2022

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review, Margo! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Equinox, and don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

April 19, 2022

Dealership Rating

It felt like I got nickeled and dumped with diagnostics. Was told I could use that spend to do what they recommend. Needed my car so took it home. Called 2 weeks later and I was told I wouldn’t get any m More

by Denise Thibaut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 23, 2022

Copeland Chevrolet Hyannis responded

Denise, Thank you for your feedback. Although the crediting of the diagnostic time spent being applied towards the repair, is to be used while the vehicle is still in the shop being worked on, I see that we don't have much history with servicing this vehicle and I'm happy to make an exception for you as a new customer. That said, I believe you have an upcoming appointment on 5/13. I will ask Hepzibah to reach out to you and verify what we will be looking at on your upcoming appointment and to apply a credit of the diagnostic towards that visit. If I may ever be of any assistance moving forward, please don't hesitate to reach out. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com

April 16, 2022

Dealership Rating
Employee Rating

Courteous professional efficient. . welcoming to myself and even our dog. We were in a bind as out of towners.. they couldn’t have been more accommodating. Excellent service.. spotless More

by Jmsaporito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cami Petrides

Apr 18, 2022

Copeland Chevrolet Hyannis responded

Thank you for your business and this review. We're happy to hear Hephzibah and Cami were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

April 16, 2022

Dealership Rating
Employee Rating

Set up an appointment for my chevy’s airbag recall. Dropped it off in the morning and got a call at lunch to pick it up. No hassle, friendly staff. Perfect visit. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cami Petrides

Apr 18, 2022

Copeland Chevrolet Hyannis responded

Jack, Thank you for the kind words for our service department! We look forward to sharing your compliments with Hephzibah and Cami and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

April 15, 2022

Dealership Rating

Never did tire rotation I asked for and blew off my concern about a shock wearing prematurely. Wasn’t happy probably will not go back. More

by scottsmith4997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 15, 2022

Copeland Chevrolet Hyannis responded

Hi Scott. I had a chance to review your paperwork with Hephzibah. We were surprised to see your note on the tire rotation and her handling of your suspension noise. Hephzibah reiterated to me her offer that you're welcome to come by anytime and we would be happy to have the technician take a ride with you and put the truck up in the air and show you around it should that help give you greater piece of mind. If it would be easier for you, we are also happy to come to your house and do the same. As always, please feel free to let us know how we can be of assistance and we would be happy to help in any way possible. I will also ask Pat, the Service Director to give you a call to see how we can help. Please let me know if you guys have any trouble connecting. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

April 11, 2022

Dealership Rating
Employee Rating

Quick and efficient, just wish it'd had been a little bit less expensive. $135 for an oil change is a bit much. More

by SEANEMT2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Koumbouris, Cami Petrides

Apr 11, 2022

Copeland Chevrolet Hyannis responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

April 08, 2022

Dealership Rating
Employee Rating

Excellent customer service from start to finish. Couldn’t ask for a better overall experience. More

by Itzbenreal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini , Sarah Koumbouris, Cami Petrides

Apr 08, 2022

Copeland Chevrolet Hyannis responded

Thank you for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

...
21
...

Dealership Inventory (227 Vehicles)

used 2022 Chevrolet Colorado car, priced at $33,096
2022 Chevrolet Colorado
used
Satin Steel Metallic exterior
Automatic
Four-wheel Drive
used 2024 Chevrolet Silverado 1500 car, priced at $36,095
2024 Chevrolet Silverado 1500
used
Dark Ash Metallic exterior
Automatic
Four-wheel Drive
used 2024 Chevrolet Silverado 1500 car, priced at $35,925
2024 Chevrolet Silverado 1500
used
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 Chevrolet Trax car
2026 Chevrolet Trax
new
Sterling Gray Metallic exterior
Automatic
Front-wheel Drive
used 2021 Alfa Romeo Giulia car, priced at $18,398
2021 Alfa Romeo Giulia
used
Alfa White exterior
Automatic
Rear-wheel Drive
used 2023 Chevrolet TrailBlazer car, priced at $21,237
2023 Chevrolet TrailBlazer
used
Mahogany Red Metallic exterior
Automatic
All-wheel Drive