I came in there to get swaybar links put on and front
strut mounts put on and That three house $600 water rip off‼️
Not to mention the parts they can only came to $100. I will never come back here again
strut mounts put on and That three house $600 water rip off‼️
Not to mention the parts they can only came to $100. I will never come back here again!
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by MAILMAN305
Verified Customer
Verified Customer
Apr 06, 2022 -
Copeland Chevrolet Hyannis responded
Thank you for your feedback. I'm sorry to see that there was some sort of miscommunication on this. I'm hopeful that we were able to explain to you that we are so confident in our pricing, that we offer a meet or beat on all work when a client provides a written estimate involving the use of factory parts. If for some reason there is a discrepancy or I can help in any way, please feel free to supply us with your invoice number or name and we would be happy to pull up your quote and review it with you at your convenience. I believe there may be some sort of miscommunication, especially if you find that our price is significantly different than other repair facilities.
As always, I'm happy to help so feel free to shoot me your information at your leisure.
Bryan Scarpellini - Managing Partner
Bryan@countoncopeland.com
Many times its very hard to find good customer service
from any business. Copland Chevrolet has it down to a science.
from any business. Copland Chevrolet has it down to a science.
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by RSARSENEAUX
Verified Customer
Verified Customer
Other Employees Tagged:
Sarah Koumbouris, Cami Petrides
Apr 06, 2022 -
Copeland Chevrolet Hyannis responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis.
Bryan Scarpellini
Managing Partner
I was extremely pleased with the customer service.
They went out of their way to help, to fix things and to offer support. So responsive and quick to get back to me.
They went out of their way to help, to fix things and to offer support. So responsive and quick to get back to me.
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by BRPFEIFER
Verified Customer
Verified Customer
Mar 31, 2022 -
Copeland Chevrolet Hyannis responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Bryan Scarpellini
Managing Partner
Took my car in to check it over because it was making
noises on cold start. They said the rings were shot and I needed a new engine. No compression check was done, car has plenty of power, no blue smoke,
noises on cold start. They said the rings were shot and I needed a new engine. No compression check was done, car has plenty of power, no blue smoke, runs well, has never burned oil. There was no check engine light or low oil light. The report said the oil was low and since there was a service bulletin about the engine, the engine needs to be replaced. The oil was changed recently and the shop may have not filled it up completely. The shop must think customers are stupid to believe the rings are shot without any other symptoms other than low oil level even though there was no low oil warning light. I was stupid to take my car to Copeland Chevrolet. Near as I can tell they wanted me to trade it for a new car so they could sell my used car.
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by leldredge57
Verified Customer
Verified Customer
Apr 05, 2022 -
Copeland Chevrolet Hyannis responded
Thank you for your feedback. I would love the opportunity to verify your service visit and review the technician notes so that we can try to answer any remaining questions you may have. I can assure you that on any given day, our biggest concern is how to get all the work that we have done and not to find ways to recommend more work to customers. That said, I'd hate to have you think otherwise and again would love the opportunity to look at this more closely and help give you the answers you are looking for.
Should you feel so inclined, please feel free to reach out to me directly and I'd be happy to help.
Bryan Scarpellini - Managing Partner
bryan@countoncopeland.com
Apr 06, 2022 -
leldredge57 responded
I took the car to another service technician who performed a compression check which showed all four cylinders with 200 psi. The car does not put out blue smoke or run rough nor does it have any symptoms of ring failure. All said, the engine is working as it should. The report from your technician said the engine rings had failed and the engine needed to be replaced, which was completely false. Based on that, I could never trust my car or purchase a car from Copeland. Note that I have been a loyal GM owner for over 40 years. GM used to be the American brand I could trust and always count on. Copeland has ruined that reputation.
Thank you for your repair work on the Yukon for air bag
recall. The other services of wiper blades and inspection was appreciated. Courteous, professional service. Thank you.
recall. The other services of wiper blades and inspection was appreciated. Courteous, professional service. Thank you.
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by Mac
Verified Customer
Verified Customer
Mar 26, 2022 -
Copeland Chevrolet Hyannis responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis.
Bryan Scarpellini
Managing Partner
Always professional.
, friendly atmosphere. Service Entry Door was broken.. had to wait 15 min. until My vehicle was taken away for inspection sticker. Twenty minutes pa
, friendly atmosphere. Service Entry Door was broken.. had to wait 15 min. until My vehicle was taken away for inspection sticker. Twenty minutes passed…spotted my truck being parked in front of showroom. Waited 10 more minutes…. went into service area…. cashed out. The service area didn’t know I was waiting in the lounge / showroom area.
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by EVANSCURTIS513
Verified Customer
Verified Customer
Other Employees Tagged:
Sarah Koumbouris
Mar 21, 2022 -
Copeland Chevrolet Hyannis responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Bryan Scarpellini
Managing Partner
All cars receiving warranty work should receive a
complimentary car wash . I had an Acura legend in the 90’s and they did it then. My equinox cost just as much.
complimentary car wash . I had an Acura legend in the 90’s and they did it then. My equinox cost just as much.
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by THOMHICKEY
Verified Customer
Verified Customer
Other Employees Tagged:
Sarah Koumbouris, Cami Petrides
Mar 08, 2022 -
Copeland Chevrolet Hyannis responded
Thom, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Bryan Scarpellini
Managing Partner
Mar 09, 2022 -
Copeland Chevrolet Hyannis responded
Thank you for your support and feedback. We are working diligently with the Town to secure additional property in order to move our Subaru dealership. This should allow us to expand the space we have here at Chevrolet and be able to offer some additional amenities. In the meantime, if I may be of any assistance, feel free to reach out anytime.
Sincerely,
Bryan Scarpellini
Managing Partner
Great service department, friendly staff and quick to get
my vehicle done. Great experience all around.
my vehicle done. Great experience all around.
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by N.zonfrelli
Verified Customer
Verified Customer
Other Employees Tagged:
Bryan Scarpellini
, Sarah Koumbouris, Cami Petrides, Pj Morrison
Mar 08, 2022 -
Copeland Chevrolet Hyannis responded
Thank you for choosing Copeland Chevrolet Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Bryan Scarpellini
Managing Partner
Sales manage of Patrick when above and beyond vehicle was
ready when he said it would be thanks again Patrick
ready when he said it would be thanks again Patrick
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by MASHPEESILVA
Verified Customer
Verified Customer
Mar 07, 2022 -
Copeland Chevrolet Hyannis responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Bryan Scarpellini
Managing Partner
Great service.
Friendly staff. Prompt and professional service. Called when vehicle was ready. Picked up vehicle from the ferry and performed service on time.
Friendly staff. Prompt and professional service. Called when vehicle was ready. Picked up vehicle from the ferry and performed service on time.
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by acktate
Verified Customer
Verified Customer
Other Employees Tagged:
Sarah Koumbouris, Cami Petrides
Mar 04, 2022 -
Copeland Chevrolet Hyannis responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Chevrolet Hyannis. Please don't hesitate to reach out if you need anything else.
Bryan Scarpellini
Managing Partner